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PACK & SEND
4.5 from 6,267 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Extremely educated on most reliable cost effective delivery

published

I was supplied with accurate, helpful, informed, cost effective advice during weekend and follow up further information during weekly business hours offering further suggestions to ensure safe and timely delivery.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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  • Verified

Excellent and very fast.

published

Easy to do online and delivered from NSW to QLD the next day.very quick and package taken care off. Friendly and well mannered people at pick up.Will use them again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with PACK & SEND

  • Verified

Great service and price compared to others for the delivery location.

published

The package was picked up on time, delivered quickly and it was easy to organise. Other companies wanted at least 5 times the price for the same item and location.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with PACK & SEND

  • Verified

Very reliable service

published

Pick up by Anthony was spot on for timing. He was well presented and a good communicator..I have talked to the receiver and the package was received in a timely manner and in great condition.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Mike the Bike
Mike the BikeAdelaide
  • 2 reviews
  • Verified

Quick and reliable pick up interstate and only a few days to Adelaide delivery. I was happy.

published

Quick and reliable pick up interstate and only a few days to Adelaide delivery. I was happy. The seller in Gold Coast area was not inconvenienced and gave a positive comment.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments.Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Ashley Newton
Ashley NewtonSouth East Queensland, QLD
  • Verified

Best postal company I’ve used

published

They were Quick and easy to use to send oversize parcels. I dropped into the store and was helped out to send it online. Tracking was easy and the receiver arrived as expected. Tracking was spot on.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. It’s so great to receive feedback like this from our happy customers. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Waratah
WaratahIllawarra, NSW
  • 3 reviews
  • Verified

Very quick and easy.

published

Same day pick up. Easy to understand web instructions for pricing as this was a large item.
Picked up from front door.
Communication was excellent throughout and was delivered interstate within 2 days.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. Your review means a lot to us and we appreciate your support. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

KSR in Port Melbourne
KSR in Port MelbourneVictoria
  • 10 reviews
  • 4 likes
  • Verified

Excellent service, great value for money, reliable

published

I was imprrssed with speed of collection and delivery. Compated to other options they were inexpensive. Packagevarrived in grrat condition.. I would definitely recommend and will use again in the future.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Fast and efficient

published

Friendly and fast service. The staff turned things around quickly and had the item delivered to my client within the allocated time. They packaged the items too which was very handy.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Brady. It's great to receive such a fabulous review from another happy & satisfied customer.

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  • Verified

Amazing and prompt service!

published

I was so delighted with the service from Prashant at Pack & Send at Mornington! After speaking to 3 other couriers with complicated processes and inexperienced staff I was very frustrated. Luckily, I called Pack and Send and everything was so easy! Prashant was kind, personable, and prompt with all communication, and my package even arrived a few days early. I would use Pack & Send Mornington again without hesitation. Thanks again Prashant :)

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Mornington. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Martin King
Martin KingGreater Melbourne (Metropolitan), VIC

Sam at Pack and Send Preston is our go-to person for freight.

published

Our parcels are always picked up on time.
Our parcels always arrive within the estimated time frame and in good order.
Sam is extremely efficient and supplies us with accurate and helpful tracking information.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Preston. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

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cathy.steve02
cathy.steve02Perth, WA
  • 2 reviews

Great Company to deal with

published

The process was fast and efficient and rates were reasonable. Package arrived at destination in good time. I was kept informed as to the whereabouts of the package throughout the process.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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Couriers

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  • Verified

Alright service

published

Easy to organise, package was picked up from my front door. Delivered quickly. Though I had chosen for my package to be handed to the buyer and signed for or taken to a post office and it was left on their property instead. The box had been roughed up but the contents were still okay. Attached is a photo of the condition the package had arrived in.

  • Thumbnail
Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Elouise
Elouise

No worries, overall I'd still use your services again. My customer Was just a little bit disappointed :)

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Greatly appreciated Elouise :-) Thank you.

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Review collected in partnership with PACK & SEND

  • Verified

Outstanding customer service.

published

A lovely lady collected my parcel within the time frame given and it was delivered to it's destination in great timing and undamaged. The tracking information was easy to follow and self explanatory.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Helena. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Nathan
NathanGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Flawless experience

published

Needed to transfer some homewares from Melb to Noosa at last minute. PacknSend was exceptional - very cost effective and the package arrived within 72hrs. Could not be happier with the professional service and outcome.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Online feedback is precious to us and we are thankful you took the time to let us know about your experience.

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Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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