PACK & SEND

great price for delivery and super convenient but It would be better if you provided confirmation of the package being sent, an invoice for delivery and tracking info that actually reflected where the package is.
This caused some issues with Paypal as they require certain documents to release money.

Overall would recommend but better documentation would make the experience better

The Brookvale office had no parking, making it hard to drop off parcels. Took 15 mins to get served. So that wasn’t a great experience. However, packed arrived on time

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

Booked online which was easy and convenient. Rang my local agent (Mermaid Beach) to check on the pick up and they were quite rude and dismissive, stating that if I had booked online it had nothing to do with them. Quite disappointing, as a first time user I will never recommend that branch to deal with. No one came to collect, so I chased another agent down the street to pick my package up. Wasn't the best start to be honest. Delivery was quick and arrived safely.

On-line booking website was initially confusing and misleading.
I was looking for self-service, but the options were based on gross weight of consignments.
Initially I was sent to a service centre which took a day to provide a quote, which was more than twice the self-service cost.
Eventually I was able to work out how to get to self-service, which I had used many times in the past.
Courier collection and delivery was up up to the usual Pack and Send good standard.

The online self-service was user friendly and affordable. However, when the parcel was picked up and for several hours after, the status on the tracking link was not updated. I had to send an email to confirm the pick up of the parcel. Moreover, customer service were not able to give me an ETA. Furthermore, although I paid for a signature, my parcel was left in front of my door (understandably, this is due to the pandemic; however, the online service should note that)

Package picked up on time.
Chose express option.
Advised package would arrive the following day in the morning (Wednesday am).
It arrived the the afternoon of the day after (Thursday late pm).
Package arrived in good order.

The staff member at the Marrickville Pack&Send was both rude when I dropped off the product and when I called.

-Dropping off my product it was made to be a massive hassle for them as I didn’t have the labels already on the boxes. I had specifically rang the head office and they said it was fine to drop the product and the Marrickville site would look after it.
- I was told don’t bother calling just wait for the product to arrive.

Positive was it was a reasonable price but what should have been a same day/next day delivery took 3 day.

Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.

Large parcel got to the address ok, but it took a while. During the process tracking was not consistent, so it was hard to work out the parcel actual location.

My box was dropped off on a Thursday afternoon. It wasn’t picked up until Monday afternoon. But once picked up, from Perth, it was available in Sydney on Thursday afternoon. Box arrived in great condition. The tracking system was useless. When it was about to be delivered, the tracking showed as still being at Perth airport.

I wish I could say I was really happy but as
The courier driver showed up a day late to collect my parcel. I was frustrated by this as I waited all day on the day it was supposed to be picked up and then I couldn’t go out the following day until it was. Considering I paid almost $60 I wasn’t impressed. The item did get delivered a few days later so wasn’t next day which is what I paid for. I’m sure I was just the unlucky one.

Package was not picked up on original scheduled day and did not leave the house. Waited till early afternoon the next day for them to pick up before calling, no one came to pick it up so called and they said it needed to be rebooked in which I didn't understand as it was booked in for pick up the day prior. So instead I chose to drop it off at one of there shops and the next day I get a call from the driver to arrange pick up, where is the commutation.
However the Delivery at other end was successful just a few days later then expected.

Parcels were picked up on time arrived interstate quickly but that is where the good stuff finished. Despite being at home to receive the parcels and authority to leave given, there was no knock on the door and a card was left. What is worse is that the parcels were then taken to a post office almost an hour away instead of the local post office. It then took an additional week to get the parcels back to the local
Post office. Good prices, speedy interstate movement but poor service once arrived.

Great pick up & delivery time.
I paid for the sign on arrival service but the delivery guy knocked on the door & was walking away when I opened it.
The parcel was sitting on the doorstep 5 meters from the street & anyone could have taken it