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PACK & SEND
4.5 from 5,887 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Timbo
Timbo
  • 2 reviews
  • 1 like

No communication

published

My tracking stated that the delivery was going to be on one day however it arrived on a day when we were not present at home (with no notification) which meant the courier needed to wait for a lengthy period for us to return

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Timbo,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.

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John D
John DMetropolitan Adelaide, SA
  • 7 reviews
  • 6 likes

Its 2022 and pack and send don’t think people using wheelchairs have parcels to send

published

I rolled my wheelchair to the nailsworth pack and send and there were steps at the entry. I called and asked for the wheelchair accessible entrance and was told the building is old and other shops like this. Although the person was helpful, don’t rent places that are inaccessible to customers and if you go ahead and rent it then ask for a wheelchair entrance. So much for ‘ There are No Limits to the solutions we can provide for you.’ as pack and send suggest.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
John D
John D

What will you be doing about current sites that have no access?

PACK & SEND
CustomerCare P.PACK & SEND

As advised, we've passed your comments onto our management for incorporation into future site selection processes. It is difficult for established sites to accommodate however, this will be looked into and discussed further.

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Jamie
JamiePerth, WA
  • 2 reviews

Too Easy

published

I send an email to my local Pack & Send, Ken and his team deliver with no fuss and on time. I get them to do my dirty work arranging my collections from around the world. Keep up the great service team.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jamie,
Thank you for taking the time to leave this review.
Our team will be so pleased to hear you were happy with their service.

Similar opinion? Write a review on ProductReview.com.au!
Jack
JackSydney, NSW
  • 2 reviews
  • Verified

Convenient

published

I used the “DIY” option which was very quick, easy and very affordable compared to the all
Inclusive option.
I called to ask questions how the DIY option worked and staff were fantastic and helped a lot.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Duncan Cannon
Duncan CannonSouth East Queensland, QLD
  • Verified

The Noosa staff went above and beyond to get my package delivered. At their own cost.

published

Ordered courier collection for a Friday for me pick up from their Depot on Saturday as I am away on week days.
The order didn't arrive until late so I couldn't pick it up. They contacted me on Monday and when it arrived, personally delivered it to my home address.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

DKM
DKMSouth East Queensland, QLD
  • 3 reviews
  • Verified

Great service.

published

Simple procedure to do online. All worked as expected, pickup was very fast & delivery was exactly as advertised. I would recommend this service to anyone wanting fast & reliable delivery at a competitive price.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We're so pleased you found our service user-friendly, fast and cost effective.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Excellent Service

published

I bought a sculpture at auction and needed it shipped to Qld. Joe Arthur at Southern Highlands P&S made the process seamless. It was well packed and arrived on time.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Louise,
It's great to receive such a fabulous review from another happy & satisfied customer.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Very efficient and helpful

published

Package sent from WA, a mixup on size from sender, sorted with a phone call, self service was a breeze, package arrived in perfect condition.Thank you Pack and send, will definitely use again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ashleigh,
We're so pleased you found our service reliable and easy to deal with.
We are over the moon that you were happy with the service provided.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Claire
ClaireSouthwest, VIC

Great packing & delivery service

published

Very happy with the care taken by P& S Southern Highlands when packaging & transporting my lovely old painting. It arrived promptly & in perfect condition. Look forward to doing business with them again in the future.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Claire,
Thank you so much for your 5 star review and your positive comments.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!
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Mike
MikeRichmond-Tweed, NSW
  • 2 reviews

Fast Reliable Express Freight

published

Excellent service
Easy communications
Cheap Fast and Reliable
Brilliant Professional Service
Cameron the agent was great to deal with
Regular and precise correspondence
Replied to queries immediately
Will definitely recommend to my colleagues

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!
Jamie Kronborg
Jamie KronborgGreater Melbourne (Inner), VIC

Fantastic service!

published

I purchased old, rare English china at auction. Pack and Send Southern Highlands promptly arranged pick-up, packing and shipment to me interstate. Delivery arrived on time in perfect condition. Fine, courteous service! Thank you.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Great Service - Very Reliable!

published

Received 3 boxes the first day, but the final 2 turned up the second day. All were delivered within 2 days of collection. Easy online service. Would deal with again if needed in the future.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Vicki Dane
Vicki DaneVictoria
  • 2 reviews

Cold Chain delivery success INTERSTATE

published

GREAT SERVICE & communication from Nth Ryde
Sydney to Melbourne
Worked through delivery options with Nth Ryde as cold chain [medication] & Aust Posts having delays during COVID
As receiver, I arranged pickup, first time using courier
Only improvement, service who delivered should ring doorbell to alert arrival, especially when label cold chain, lucky I was home on lookout
Tracking ability on way was a positive

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Vicki,
Thanks so much for taking the time to review your experience with Pack & Send North Ryde.
Our team will be so thrilled to hear how happy you were with their service.
It’s so great to receive feedback like this from our happy customers.

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Efficient and budget friendly

published

Package was picked and delivered in time. Quick and reasonable service. It would have been better if both boxes had come in the same day instead of receiving them on separate days.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

We really appreciate you taking the time to write to us about your Pack & Send experience Sidra. We really appreciate the great feedback you have given us and we look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Quick, smooth. Great price. No worries!

published

I organised a pick up online and my parcel was picked up and delivered without any issues. The only thing I don't like is I need to put at least 30 words here.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for taking a few moments to let us know how we are doing Joshua. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Page 1 of 10

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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