Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Fast Reliable Express Freight
Cheap Fast and Reliable
Brilliant Professional Service
Cameron the agent was great to deal with
Regular and precise correspondence
Replied to queries immediately
Will definitely recommend to my colleagues
I purchased old, rare English china at auction. Pack and Send Southern Highlands promptly arranged pick-up, packing and shipment to me interstate. Delivery arrived on time in perfect condition. Fine, courteous service! Thank you.
Great Service - Very Reliable!
Received 3 boxes the first day, but the final 2 turned up the second day. All were delivered within 2 days of collection. Easy online service. Would deal with again if needed in the future.
Cold Chain delivery success INTERSTATE
GREAT SERVICE & communication from Nth Ryde
Sydney to Melbourne
Worked through delivery options with Nth Ryde as cold chain [medication] & Aust Posts having delays during COVID
As receiver, I arranged pickup, first time using courier
Only improvement, service who delivered should ring doorbell to alert arrival, especially when label cold chain, lucky I was home on lookout
Tracking ability on way was a positive
Would highly recommend Leonie & her team. Absolutely fantastic! We had a few issues with the collection point from the end-user but Leonie was an amazing help settling this for me.
Quick, smooth. Great price. No worries!
I organised a pick up online and my parcel was picked up and delivered without any issues. The only thing I don't like is I need to put at least 30 words here.
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Hassle free courier service!
I used PnS to collect a parcel in Nelspruit, South Africa, and delivery to Christchurch, New Zealand. There was several documentation that had to be completed for international freight. Once that was done the rest happened like clock work. I received a tracking number and was aware of the progress at all times.
Amazing service with great outcome
James was incredibly helpful with having my package sent from Wales to Australia.
All went seemlessly and he went above and beyond ensuring the packages arrived safely. I was kept informed every step of the way, would highly recommend this service.
Inexpensive, easy and efficient
Easy online interface
Good packing instructions
Will use again.
No warning about when delivery would be.
Packages were picked up on time, but we got no info on when they would be delivered. Luckily we were home to receive them when they turned up without warning.
Excellent service door to door and efficiently for a packaged bike from Armidale NSW to East Doncaster Victoria. Well priced postage they was simple to book and hassle free delivery.
Excellent and reliable service
First time I used a carrier. Easy experience, reasonable price. All around a successful experience. The parcel was collected and delivered promptly with no delays. Very impressed considering this COVID busy times.
Fast and efficient courier service
Parcel was easy to book, was picked up as arranged, very easy to track for the whole journey and the item was delivered in good condition and in the time frame estimated
Always the best service they can provide
Organised collection from a third party to be sent to a Pack and Send branch in Southern NSW which was then airfreighted to a south east queensland branch.
It was sorted efficiently and met the incredibly tight deadline which included a weekend.
Everything was delivered in good condition. and the cost was very reasonable considering the time frame, method and number of parties involved.
My local branch who organised it all kept an eye on it for me and kept me up to date with all movements.
Super efficient courier service.
Excellent customer service . Prompt attendence to queries and efficient delivery. Well designed self help service with thorough info handy and accurate. I would use this service again in the future and highly recommend this courier to friends.
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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