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Pros
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Quick service, well packed
I left my kindle at a hotel. Pack & send collected it, packaged it up very well and got it to me in a couple of days. Great service! Thanks Lilydale branch!
Great Service
We received great service from Pack and Send in Mittagong. Joe provided a quote quickly and was happy to offer a different service to New Zealand to try and reduce costs. The painting was beautifully wrapped and protected and arrived in perfect condition. We were very happy with the service.
Thanks so much for taking the time to write to us about your experience with us Fiona. It's great to receive such a fabulous review from another happy & satisfied customer and we hope to see you again soon.
- 2 reviews
- Verified
Delivery service
Goods were collected and delivered speedily. I would have liked a few more notifications of delivery status along the way but the actual device product was excellent.
Goods arrived in excellent condition
Thank you so much for taking a few moments to let us know how we did Joe. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.
Review collected in partnership with PACK & SEND
- Verified
Seamless and easy.
They have a very user friendly ordering process, the collection and delivery went off without any hitches and it was all done at a competitive price . No drama, I will definitely opt to use Pack & Send again!
Thank you so much for your 5 star review and your positive comments Glenn. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.
Review collected in partnership with PACK & SEND
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Excellent work from the pack and send team southern highlands NSW
Excellent work from the pack and send team southern highlands NSW. The job was handled professionally and promptly with careful attention to packaging. Communication throughout was timely and reliable. Thank you.
Thanks so much for taking the time to write to us about your Pack & Send experience PJS. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.
- Verified
Great service
Arrived quickly and on time. No damage and inquiries were answered quickly and accurately Tracking information was easy to follow up. Service centre was handy to senders location. Will use again
Thank you so much for taking a few moments to let us know how we did Stephen. It is awesome to know that everything went well throughout your delivery experience and we hope to see your business again soon.
Review collected in partnership with PACK & SEND
- 2 reviews
Extremely happy
I was the sender and receiver. I didn’t want the person sending my saddle to have to make a trip into town and find packaging. Pack and send took all that burden away! Jason was super easy going with a few different scenarios I came up with. The pricing was excellent and my saddle arrived within the time frame even with Easter right in the middle of it all! I definitely recommend this company!
Thank you for your kind words and for giving us a high five for all that we do Naomi. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.
- Verified
Easy to use website and trouble free delivery. Definitely use them again
I was the receiver but filled all the information in with help from the sender. Website was easy to understand and delivery was fast and it was dropped off at local post office.
Hi Zoe,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service.
It's great to receive such a fabulous review from another happy & satisfied customer.
We'...
Review collected in partnership with PACK & SEND
- Verified
Pick up and delivery
Needed to arrange a cost effective way to get 3 large packages picked up and delivered.
Pack and Send quote met my expectations.
Pick up was prompt and on time.
Delivery to my home in under 24hours interstate was awesome, was not expecting such a prompt delivery, so well done!
Hi Silvia,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It's great to receive such a fabulous review from another happy & satisfied customer.
We're so glad to h...
Review collected in partnership with PACK & SEND
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Great job Pack and Send Geelong
Simply the best, Liam and Abdul at Pack and Send Geelong, well packed, great tracking and quick delivery. Highly recommend this branch. I have used Pack and Send all over Australia and I have never had an item so we’ll packed, I highly recommend this store.
Hi Paulo,
Thanks so much for taking the time to review your experience with Pack & Send Geelong,
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.
- Verified
Patient and kind customer service, even in hard times.
Despite covid making some aspects of the service unavailable, Pack and Send customer service representatives were extremely clear and kind in explaining the situation, our options, and were patient in answering our questions. Very impressed.
Hi Jason,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.
Review collected in partnership with PACK & SEND
Excellent service
I can highly recommend Pack & Send. They were courteous, efficient and helpful in arranging for my passport to be collected from Lake Macquarie and sent to Brisbane during the recent catastrophic floods, road closures and cancelled flights. They kept me posted with progress and unavoidable delays. Will certainly use them again.
Hi Mag,
Thanks for taking the time to write to us about your experience with PACK AND SEND Erina.
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.
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Great service, efficient, and the staff were wonderful to deal with
Leonie was very friendly and easy to deal with. The process of getting a quote and paying the invoice was simple and straightforward. We were able to have our items picked up, securely packaged, and transported with no issues.
Hi Sienna,
Thanks so much for taking the time to write to us about your Pack & Send experience.
It’s so great to receive feedback like this from our happy customers.
We look forward to helping you again soon.
Very safe and reliable. Fast delivery
I left my wedding rings at hospital 17 hours from home!! They collected my rings, packed and sent them back to me. Arrived quickly and very well packed. Great communication. Thank you so much
Hi Gen,
Thanks so much for taking the time to write to us about your Pack & Send experience.
Your review means a lot to us and we appreciate your support.
Our team will be so thrilled to hear how happy you were with their service.
- 2 reviews
- 1 like
No communication
My tracking stated that the delivery was going to be on one day however it arrived on a day when we were not present at home (with no notification) which meant the courier needed to wait for a lengthy period for us to return
Hi Timbo,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
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Thanks so much for taking the time to review your experience with Pack & Send Lilydale. Your review means a lot to us and we appreciate your support.