PACK & SEND

Package leaves Qld for NSW, after 48hrd the tracking app places it in SA. My inquiry was rebuffed; "private arrangement between Sender & P&S". But I paid?! It arrived a week later, only slightly damaged.

My Item was sent explicitly with direction of my sign at delivery time.
Instead the currier just throw 3500$ worth box outiside my house and left without wait anyone to pick it up!!
I dont mind that the item arrived with a week of delay ,But this is unacceptable!!!!

I had sensitive documents to be picked up from Canberra and delivered to Perth. Booked them in to pick up and they were a day late. From day one to now, day 18 (day 35 now) , the online tracking has not been updated and just says in transit. 18 days day (35 now) ! APPALLING! their online quote says 5-6 days. Are you joking?
I have emailed and called twice. All times they said they will get an urgent ETA and will call me back with an update.
I'm still waiting for my call back and my package.
If you have successfully lost my package, have the d...

I found the sales staff to be helpful and I appreciated the follow ups, I also appreciated the communication and assistance of the delivery truck driver. I just have two grievances with the process.
1) Unfortunately one of our boxes had to be repacked at an additional cost as it was too heavy, we weren't initially made aware that the box weight may be an issue despite letting the sales staff know that I wasn't aware of the exact weight but I did give the box dimensions. I appreciated that pack and send assisted us in having special boxes made f...

Way past the delivery schedule. And on top of that poor handling of the product. See for your self. They are partnered with tnt which is also disappointing for the fact that they purposely cancel the order and say that you they did not reach to you but in fact they didn’t come at all. I also placed signature needed but they just left the package and left. Probably to hide away from their poor handling. The bike has now scratch marks everywhere.

work with pickles auction to charge ridiculous delivery prices, and do not bother packaging for you kinda suss. Was not a nice experience paying 200$ when a courier could do it for 30$, if it was packaged

Pack and send has a great online service portal to send parcels.
Unfortunately, they subcontract out the delivery to other companies, who in this case, is TNT couriers, who was very rough with my parcel, with bits of the box ripped off and the contents jostled around.
This review is more so aimed at TNT couriers who you should absolutely avoid, as the time it takes to deliver is also much longer than advertised.

Had organised to pick up item but never picked it up, had to then be dropped off at the depo and Will not reply to my emails, new fibreglass esky ruined from incompetence.

I did not give permission to leave the turntable at my house without signature. Even though the box had clear marking indicating the top and bottom.. It was left standing on it's side, exposed to the weather on a wet day. Case of the turntable cracked and entire plate was thrown around inside and off of the motor. When looking at how the item was damaged i was dumbfounded, it seemed like they would have had to try pretty hard to break it with how well packed it was..

If someone pays more for signature delivery, you have just ripped them off by making them pay for something then ignoring the request and damaging their item.. Awful experience.. truly awful.

Arranged to have a portable BBQ delivered to me but did not purchase insurance as I thought not much could go wrong with the delivery. Upon receiving the package, the barbeque was dented on one side, like the package had been dropped from a substantial height.
Understandably, Pack & Send were not the carriers, StarTrack were the ones who actually handled the package.

No, the boxes were to be picked up Friday between 9 and 5. TNT were to pick them up from a residence but they did not show. After me ringing I was told they had been rescheduled to Tuesday (Monday was the holiday) - no reason, no excuse but i could drop them off at their nearest office. I did that Saturday morning and emailed them that that was the option I had taken. Yes, you guessed it, TNT came on the Tuesday - too late. All then went smoothly and they were delivered Friday, knocked about but intact.