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PACK & SEND
4.5 from 6,148 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Amazing Service

published

Have used Pack & Send Mackay previously, so was a no brainer to return when I needed to send another package of valuable goods. Once again amazing customer service, package was delivered on time, to the correct recipient, in same condition as wnen send and the pricing was excellent. Cant' recommend these guys highly enough.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Eva Derham
Eva DerhamGreater Melbourne (Outer), VIC
  • Verified

Easy Efficient & Reliable

published

As a first time user of Pack & Send, I found the whole process straightforward.
item was picked up for delivery as booked.
Item arrived as stated by pack n Send and I received a notification that it had been delivered.

Cost effective too!

Will definitely use again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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Review collected in partnership with PACK & SEND

Great Service

published

The packages were picked up at the appointed time and I could track their progress.
They were expertly packed and delivered promptly to Geelong, in Victoria.
Daniel was always available by phone for any inquiries.
I couldn't be happier with the overall service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

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Sandra
SandraSouthern and Hills, SA

Great service and price

published

I delivered the package to Norwood for further packaging and despatch. It was delivered in Victoria, as promised, on time following which I received a confirmation email. All good! I would certainly use this service again and would recommend it ton others.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Norwood. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

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Char0681
Char0681Leederville
  • 4 reviews
  • 2 likes
  • Verified

Excellent Service

published

Booked to have a flatscreen tv moved from Perth to QLD. They were efficient, professional and helpful. Booking was easy. They arrived on time and everything was delivered safely and on schedule.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Curt M
Curt MSouth East Queensland, QLD
  • 2 reviews
  • Verified

Self Service - a cost effective option

published

Using Self Service to send a single Golf Club interstate proved to be a cost effective alternative, thanks to staff @ Milton pack n send for advising me of this option.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience Curt. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Melo
MeloSouth East Queensland, QLD
  • 2 reviews
  • Verified

Efficiency plus .

published

This is the first time I used Pack and Send . They were very efficient delivering my parcel to Sydney in just 2days . Amazing service will definitely be using them again .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do Melo. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

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Review collected in partnership with PACK & SEND

Perfect handling of the shipment

published

From the time I called the company, I received very accurate and prompt responses. They kept me updated on the shipment till it got delivered. I am quite happy with the service I received and won't hesitate to recommend it to anyone who wants their goods delivered to any part of the world.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Chaminda. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

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Chris Ronson
Chris RonsonSouth East Queensland, QLD
  • Verified

Self service was quick and easy. Collection on time. Good contact and notifications.

published

Self service was quick and easy. Collection on time. Good contact and notifications. Recipient was also happy with the delivery. Delivered in the time frame specified in original quote. No extra charges either despite the remote location for the delivery. Great price, at least 1/3 cheaper than every other quote.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience Chris. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

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Review collected in partnership with PACK & SEND

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  • Verified

Amazing service!

published

Took a canvas painting into the Sumner service centre to be packed and picked up from. Brilliant service from everyone there. Incredibly helpful. Will definitely be using again! Thank you!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided Hannah. Our team will be so thrilled to hear how happy you were with their service and we look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Nik
NikGreater Melbourne (Inner), VIC

Very helpful and perfect communication

published

Sender. Package was delivered safely to the international address and staff being very helpful and prompt with their information provided to me in regards to the status of my package

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

Similar opinion? Write a review on ProductReview.com.au!

Delivers my business computers with excellence

published

My clients have commented on how well packed my computers have been.
Friendly service, I've sent over twenty packages and have had zero issues.

Great stuff Pack & Send Papanui, I would recommend to anyone looking to securely ship anything

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking the time to leave such a positive review Sutton Tech. We really appreciate your business and look forward to continuously helping you again in the future.

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Wonderful service

published

I was sender and receiver. Collection and dispatch was well timed so I could be there to receive it. Everything was beautifully wrapped. Tracking information was very efficient, so was delivery.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for the feedback MJM. It's great to hear you're really happy with the service we've provided and we look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Amazingly easy!! Such a great service.

published

Sent a camping fridge to WA, was surprised how easy it was and how efficient the staff were. Fridge arrived yesterday at our door in the country, beautifully wrapped and on it's own little pallet and in perfect condition. Can't recommend Pack and Send Norwood highly enough. Great job.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Quick and easy.

published

Delivered promptly from Adelaide to Melbourne and arrived undamaged and in the same condition that I handed it to Norwood Pack& Send. It was a bar stool that I was sending, so it was a slightly awkward package. The only negative was that it was quite expensive (about $200 ) to send - but the bar stool was worth $2700 so I was prepared to pay a bit more for the secure transit.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience Robert. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Page 1 of 10

Questions & Answers

LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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