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PACK & SEND
4.5 from 5,724 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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  • Verified

Very Average

published

Package leaves Qld for NSW, after 48hrd the tracking app places it in SA. My inquiry was rebuffed; "private arrangement between Sender & P&S". But I paid?! It arrived a week later, only slightly damaged.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Anthony
Anthony
  • 2 reviews
  • Verified

Not picked up.

published

Package wasn't picked up on day booked for. After I dropped it off at third party Depo it did arrive fairly quickly though. Next time I'll just drop it off.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Karim
KarimSydney, NSW
  • Verified

Affordable Service - Not the best technology

published

The online self-service was user friendly and affordable. However, when the parcel was picked up and for several hours after, the status on the tracking link was not updated. I had to send an email to confirm the pick up of the parcel. Moreover, customer service were not able to give me an ETA. Furthermore, although I paid for a signature, my parcel was left in front of my door (understandably, this is due to the pandemic; however, the online service should note that)

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Delivery time not achieved

published

Package picked up on time.
Chose express option.
Advised package would arrive the following day in the morning (Wednesday am).
It arrived the the afternoon of the day after (Thursday late pm).
Package arrived in good order.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Rod, Thanks so much for taking the time to let us know of your recent experience. We're glad everything worked out well for you and hope to see you again soon.

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Review collected in partnership with PACK & SEND

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Chris
ChrisSydney, NSW
  • Verified

Average at best

published

The staff member at the Marrickville Pack&Send was both rude when I dropped off the product and when I called.

-Dropping off my product it was made to be a massive hassle for them as I didn’t have the labels already on the boxes. I had specifically rang the head office and they said it was fine to drop the product and the Marrickville site would look after it.
- I was told don’t bother calling just wait for the product to arrive.

Positive was it was a reasonable price but what should have been a same day/next day delivery took 3 day.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Raddy
RaddySydney, NSW
  • 2 reviews
  • Verified

poor lost delivery resolution

published

Rang lost parcel number 8 times, no one answered and line dropped out often. Finally sent a message that parcel missing but only reply was that message was read. nothing about trying to fix the problem.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Raddy
Raddy

Thanks, parcel finally delivered Saturday. Thanks

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Review collected in partnership with PACK & SEND

  • Verified

Is just OK. Doesnt appear to be managed.

published

Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Mark
Mark Central Highlands and Goldfields, VIC
  • Verified

Late Pick Up

published

Booked a pick up at 9.45 am Mon 28/6 in Ballarat Vic (population 800000+) receiving confirmation parcel would be collected 10am - 6pm same day. I had to ring next day (in the afternoon) to say no pick up has been made. Parcel was collected at 4.50pm Tuesday 29/6 a day late. Parcel was delivered 9 days later to Western Australia on Thurs 8/7 so delivery time was good - Carrier used was Couriers Please.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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0.0
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JJTT
JJTTHunter Region, NSW
  • 3 reviews
  • Verified

Delivery got there

published

Large parcel got to the address ok, but it took a while. During the process tracking was not consistent, so it was hard to work out the parcel actual location.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Cheyenne
CheyenneSouth East Queensland, QLD

Good experience but items broken

published
  • Thumbnail
  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Bruce
Bruce
  • 2 reviews
  • Verified

Disappointed

published

Previously when I used Pack & Send they were fantastic, this time though they were disappointing. The parcel was just dropped at the recipients front door without the courier ringing the bell or knocking also the parcel arrived at the address a day later. It appeared, through the tracking, the parcel was just sitting somewhere overnight.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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0.0
(1,234)
Merrilyn Crabbe
Merrilyn CrabbeWestern District, VIC
  • Verified

Two packages sent, first submitted by receiver, second submitted by myself (sender)

published

Order AUW0423594B5: Collection date 14 June. Not collected until 23 June. Many scheduled pick up times passed without collection.
AUW0425740D9: Collected on time. Courier excellent.
Tracking information for both was accurate.
Delivery quick.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Merrilyn Crabbe
Merrilyn Crabbe
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for your kind words and continuous support Merrilyn. Please stay safe and we can't wait to see your business again soon.

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Review collected in partnership with PACK & SEND

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Mick E.
Mick E.South East Queensland, QLD
  • Verified

Check the estimated delivery dates before confirming pickup.

published

Easy to use website and signup. However estimated delivery time/day should be clearly stated before confirmation or payment. Only after paying for what I believed was delivery on the same day as pickup did I see when tracking the package that it was scheduled for one week later.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Paul Del Vescovo
Paul Del VescovoGreater Melbourne (Metropolitan), VIC
  • Verified

All went well but the process of tracking could be improved!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

T & N D
T & N DSouth East Queensland, QLD
  • 3 reviews
  • 3 likes
  • Verified

A day late

published

I wish I could say I was really happy but as
The courier driver showed up a day late to collect my parcel. I was frustrated by this as I waited all day on the day it was supposed to be picked up and then I couldn’t go out the following day until it was. Considering I paid almost $60 I wasn’t impressed. The item did get delivered a few days later so wasn’t next day which is what I paid for. I’m sure I was just the unlucky one.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 2

Questions & Answers

Maureen
Maureenasked

Package must be send from Brisbane to South Africa, which courier service is used in South Africa?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

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