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PACK & SEND
4.5 from 5,871 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Child aged 5 years sobbing with disappointment and exhaustion.

published

Order AUW0476534F
This is a surprise present for 5 year old child.
I was told yesterday 16/12/21 the parcel was out for delivery.
According to my tracker it arrived in Melbourne 15/12/21
Today 17/12 I'm told it arrived at the depot 7.27 this morning.
Incredibly disappointing and it's not O.K to make a 5 year old cry.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Rikki, We're very sorry that your delivery was delayed at this very busy time of year. We've checked your tracking number and confirm that the delivery was completed at 5.03pm today. We do apologise for the disappointment.

Rikki
Rikki
PACK & SEND
CustomerCare P.PACK & SEND

Thanks Rikki. We appreciate your understanding.

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  • Verified

Very Average

published

Package leaves Qld for NSW, after 48hrd the tracking app places it in SA. My inquiry was rebuffed; "private arrangement between Sender & P&S". But I paid?! It arrived a week later, only slightly damaged.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Karim
KarimSydney, NSW
  • Verified

Affordable Service - Not the best technology

published

The online self-service was user friendly and affordable. However, when the parcel was picked up and for several hours after, the status on the tracking link was not updated. I had to send an email to confirm the pick up of the parcel. Moreover, customer service were not able to give me an ETA. Furthermore, although I paid for a signature, my parcel was left in front of my door (understandably, this is due to the pandemic; however, the online service should note that)

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Jovan Kay
Jovan KaySydney, NSW
  • Verified

Review

published

Barcodes wasn’t sent to email so courier couldn’t accept the package the following day for pickup then courier didn’t show up the day after. Parcel was then picked up after the weekend 4 days later from booking which delayed my parcel to destination.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Emma Brown
Emma BrownSydney, NSW
  • Verified

Bad communication but very cheap and I received the packages after a 2 day delay

published

The packages were booked a week in advance and were picked up 2 days late after I’d canceled it. I left a message after the packages were not picked up and no one ever got back to me also because the driver didn’t buzz the apartment and the job was canceled we were concerned the goods were stolen from the apartment foyer. When I rang to confirm I was told the driver picked them up even though I’d cancelled the order so I Icancelled the cancel and the packages were delivered the next day. The cost was incredibly cheap though so the service was good value but bad communication. I’m happy they were delivered in the end.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Anne-Marie McGowan
Anne-Marie McGowanCanberra 2600, ACT
  • Verified

Disappointed

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Delivery time not achieved

published

Package picked up on time.
Chose express option.
Advised package would arrive the following day in the morning (Wednesday am).
It arrived the the afternoon of the day after (Thursday late pm).
Package arrived in good order.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Rod, Thanks so much for taking the time to let us know of your recent experience. We're glad everything worked out well for you and hope to see you again soon.

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Review collected in partnership with PACK & SEND

  • Verified

Had to chase im my package being picked up.

published

On the weekend i Booked package in for collection on Monday. Wednesday i had to message them to rebook in to be collected. The whole online process was easy though.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Chris
ChrisSydney, NSW
  • Verified

Average at best

published

The staff member at the Marrickville Pack&Send was both rude when I dropped off the product and when I called.

-Dropping off my product it was made to be a massive hassle for them as I didn’t have the labels already on the boxes. I had specifically rang the head office and they said it was fine to drop the product and the Marrickville site would look after it.
- I was told don’t bother calling just wait for the product to arrive.

Positive was it was a reasonable price but what should have been a same day/next day delivery took 3 day.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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A Pro
A ProMetropolitan Adelaide, SA
  • Verified

Online quoting and pricing good but customer service in drop off center poor!

published

Quick and easy to quote and purchase online, but service i received in the drop off center was poor. My box had a slight bow in the cardboard (2cm) which I was charged an additional $20 for but this bow was simply from lying on its side in my car, which would have been easily fixed if I was allowed to use some of their tape.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Courier Late by 1 day

published

This Package was picked up one day late and delivered the following day after pick up. In terms of the service it was fine but the pick up window being between 9 am and 5 pm meant I couldn’t leave the house for two days. There were no updates or tracking information available for pick up either which was annoying

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Nicole T.
Nicole T.Greater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Extremely slow service

published

Booked a package for Friday not picked up til Wednesday after several calls
Asked for a quote for an oversized item twice, promised a call back, still nothing back from them.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified

Is just OK. Doesnt appear to be managed.

published

Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Courier was unreliable.

published

Courier was suppose to come tuesday, took a day off work, they didnt come. Had to take another day off on the wednesday only for them to come to the door, see no parcel and leave.

Got an email saying there was no goods, although I had left on the instructions to ring the door bell. So had to end up going to the centre to drop off the parcel after 2 days off.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

JJTT
JJTTHunter Region, NSW
  • 3 reviews
  • Verified

Delivery got there

published

Large parcel got to the address ok, but it took a while. During the process tracking was not consistent, so it was hard to work out the parcel actual location.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Page 1 of 3

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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