- Sign in
- Write a review
Pros
- 2 reviews
- Verified
poor lost delivery resolution
Rang lost parcel number 8 times, no one answered and line dropped out often. Finally sent a message that parcel missing but only reply was that message was read. nothing about trying to fix the problem.
Thanks, parcel finally delivered Saturday. Thanks
Review collected in partnership with PACK & SEND
- Verified
Mostly good...
Everything with pick up and delivery times was fine. My issue is what they did with my parcel. I packed 3 padded postage bags and taped them together with paints in the top bag, a computer tablet in the middle and clothing in the bottom bag. The tablet was in a bubble wrap bag then put into the padded postbag and was the middle package to ensure it would be well-protected. The receiver video'd it for me when it arrived and I was very disappointed. The top package was torn open one end, the clothing was slit open along the top and down the w...
Read morehole of one side but the worst was the computer... the padded bag it was in was nowhere to be found and the bubble wrap bag was torn apart so it had no protection left. Everything was then put into a DHL thin plastic satchel for delivery without resealing or protecting any of of my postage bags. Probably won't use again.
Hi Karen, Thanks so much for taking the time to let us know of your recent experience. We apologise that your goods were not handled as you would have desired. I have checked your consignment and can ...
Read moreadvise that your computer tablet was not declared in your customs documentation. Computer tablets contain lithium batteries that are strictly prohibited in the Online Self Service system, as per our terms and conditions agreed to at your time of booking - https://www.packsend.com.au/ebay-and-ecommerce/online-self-service/prohibited-online-goods/. Accordingly, DHL security screening would have detected this lithium battery and triggered a search of your goods. There is significant danger posed to personnel and infrastructure by the inclusion of undeclared lithium batteries in air cargo. I hope this clarifies the situation for you.Review collected in partnership with PACK & SEND
- Verified
Normally good but not during COVID
Never had too many issued before with Pack & Send but during Covid my staff had to drop the parcel to the DHL office on the other side of the island, it was not collected. Then what normally takes 2-3 days took 17 days. I did get a small amount back as a good will refund but the service is poor and they are not adjusting express shipping rates in line with the current service. You can't keep charging what you normally would for a 3 day service when it takes 17 and you have to drop the parcel to the depot. Come on guys we expect better service for a premium price
Hi Georgia. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us. If we can investigate further for you, please email full detai...
Read morels along with your tracking number and contact details to customerservice@packsend.com.au.Review collected in partnership with PACK & SEND
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Easy!!
Sendle is my go-to for sending packages
Great service the fastest yet in years of online shopping
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Raddy, Thanks for your post on your recent experience. The sequence of events you've described is not reflective of the communication contacts and alerts provided by PACK & SEND so you may have con...
Read moretact another carrier. If you have a PACK & SEND tracking number could you please email this to us at customer service@pcksend.com.au so we can look into this further for you.