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PACK & SEND
4.5 from 6,153 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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John Gregory Pollock
John Gregory PollockSouth East Queensland, QLD

Happy with the service

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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  • Verified

Very reliable service

published

I love using Pack and Send. Very reliable and responsive. My local shop in Parramatta is very helpful organizing international shipments.
The only thing I don't like is their website interface for self serve bookings. Not very user friendly, and not all of my bookings show up in my profile, if I need to go back and pull up a prior shipping invoice.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience John. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

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Review collected in partnership with PACK & SEND

Joe
Joe
  • 2 reviews
  • Verified

Delivery service

published

Goods were collected and delivered speedily. I would have liked a few more notifications of delivery status along the way but the actual device product was excellent.

Goods arrived in excellent condition

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Joe. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

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Review collected in partnership with PACK & SEND

Dylan T.
Dylan T.South East Queensland, QLD

Seen a drop-off in service recently

published

We love our local Pack & Send franchise for complicated items but also use their online self-fulfillment. This used to be fairly reliable, however it now takes 1-2 weeks to get items picked up and multiple follow-ups. These generally aren't cheap parcels - $100-$250 freight and it can be frustrating to have to put in multiple calls and emails to get something organised.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Dylan T.
Dylan T.

As a follow-up feedback, it's also how Packsend handles these kind of followups. We use other shipping consolidators who will proactively chase missed pickups. With Packsend I have to annoy your CS staff into following it up each time.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for the additional feedback Dylan, this is most helpful and will be taken on board to help improve our services.

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  • Verified

Pretty good!

published

Unfortunately my package was collected a day late. I had to ring them and re book for the following day. Once collected it was delivered quickly. Overall quite easy to arrange online. I will use them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Andrew
Andrew
  • 2 reviews
  • Verified

Efficient

published

All went well, and delivered quickly to a country address. It was collected from out home on the same day as booked. The price was reasonable for a road service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Thank you so much for your 5 star review and your positive comments Andrew.

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Review collected in partnership with PACK & SEND

  • Verified

good price but needs more info

published

great price for delivery and super convenient but It would be better if you provided confirmation of the package being sent, an invoice for delivery and tracking info that actually reflected where the package is.
This caused some issues with Paypal as they require certain documents to release money.

Overall would recommend but better documentation would make the experience better

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Michaela Lawrence
Michaela LawrenceHunter Region, NSW

First Time User

published

I found from the online platform to the communication of item being sent the company was responsive and on time. The item was in good condition on arrival. Thank you

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Michaela. We're so glad to hear you were happy with our service and sincerely thank you for your business.

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Renee Moore
Renee MooreNorth West, QLD
  • Verified

Handy and happy from afar

published

Used the ‘self service’ option, I found the process very easy considering I was over 2000kms away from the package.
Time frame was spot on and communication was great. However, it would be helpful to receive a direct phone number from the third party carrier, to touch base if need be.
Over fantastic and would use again :)

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service Renee. We're so glad to hear you were happy with our service and sincerely thank you for your business.

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Review collected in partnership with PACK & SEND

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PBully
PBullyAU
  • 3 reviews
  • Verified

Easy and fast

published

Bike box shipped from Adelaide to Perth, easy booking process online and picked up the next morning, arrived in Perth within 3 days - I was honestly amazed!
Will use again and recommend.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Richard Milne
Richard MilneIllawarra, NSW
  • 2 reviews

We are happy with the service we got for sending this package.

published

I was pleased that the packaging was done for us. Also the tracking of the package was useful. I was a little taken aback at the cost but, I knew that sending packages to the US is expensive.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for the positive comments Richard. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

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Phil
Phil
  • 2 reviews
  • 3 likes
  • Verified

Drop off was painful

published

The Brookvale office had no parking, making it hard to drop off parcels. Took 15 mins to get served. So that wasn’t a great experience. However, packed arrived on time

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for the feedback Phil. Our staff are busier than every with the constant need for freight services and we apologise for any inconvenience caused. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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Peter Frost
Peter FrostSydney, NSW
  • Verified

Good service. Easy to use online.

published

Online do it yourself does not offer an options other than 'signature on receipt'. More options please to be able to have more flexibility in the way the receiver and sender manages deliveries.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Pretty easy to organise

published

Easy to organise via the online order as a sender but communication around tracking could have been way better as it said the package was waiting in warehouse, then suddenly arrived.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Dan,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.
We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Jimmy
JimmyCentral West, NSW
  • 3 reviews
  • Verified

Can covid stop being an excuse?!

published

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Jimmy
Jimmy

Thanks for your response. There’s no point discussing this further, just thoroughly disappointed.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Understandable that you feel this way Jimmy and we apologise again. Hopefully you will consider our services again in future and give us a 2nd chance.

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Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

No answers
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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