PACK & SEND

I was the sender. The tracking was ok until the parcel could not be delivered because no one was home on the Friday of delivery. Then when message said unable to deliver, the next tracking advice said in transit for the next three days so on Monday as there was no location. I had to call the office from where I sent it in order to find out where it was, they had no idea and didn’t seem interested to the problem. I then rang Pack and Send head office where a very helpful staff member traced it to the Star track depot in Rockhampton my daughter c...

I love using Pack and Send. Very reliable and responsive. My local shop in Parramatta is very helpful organizing international shipments.
The only thing I don't like is their website interface for self serve bookings. Not very user friendly, and not all of my bookings show up in my profile, if I need to go back and pull up a prior shipping invoice.

Goods were collected and delivered speedily. I would have liked a few more notifications of delivery status along the way but the actual device product was excellent.

Goods arrived in excellent condition

We love our local Pack & Send franchise for complicated items but also use their online self-fulfillment. This used to be fairly reliable, however it now takes 1-2 weeks to get items picked up and multiple follow-ups. These generally aren't cheap parcels - $100-$250 freight and it can be frustrating to have to put in multiple calls and emails to get something organised.

Unfortunately my package was collected a day late. I had to ring them and re book for the following day. Once collected it was delivered quickly. Overall quite easy to arrange online. I will use them again.

All went well, and delivered quickly to a country address. It was collected from out home on the same day as booked. The price was reasonable for a road service.

great price for delivery and super convenient but It would be better if you provided confirmation of the package being sent, an invoice for delivery and tracking info that actually reflected where the package is.
This caused some issues with Paypal as they require certain documents to release money.

Overall would recommend but better documentation would make the experience better

I found from the online platform to the communication of item being sent the company was responsive and on time. The item was in good condition on arrival. Thank you

Used the ‘self service’ option, I found the process very easy considering I was over 2000kms away from the package.
Time frame was spot on and communication was great. However, it would be helpful to receive a direct phone number from the third party carrier, to touch base if need be.
Over fantastic and would use again :)

Bike box shipped from Adelaide to Perth, easy booking process online and picked up the next morning, arrived in Perth within 3 days - I was honestly amazed!
Will use again and recommend.

I was pleased that the packaging was done for us. Also the tracking of the package was useful. I was a little taken aback at the cost but, I knew that sending packages to the US is expensive.

The Brookvale office had no parking, making it hard to drop off parcels. Took 15 mins to get served. So that wasn’t a great experience. However, packed arrived on time

Online do it yourself does not offer an options other than 'signature on receipt'. More options please to be able to have more flexibility in the way the receiver and sender manages deliveries.

Easy to organise via the online order as a sender but communication around tracking could have been way better as it said the package was waiting in warehouse, then suddenly arrived.

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….