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Pros
- Verified
Not too good … product damaged
Not picked up when they said
Too over a week to deliver and insides were damaged and leaking
Card was not readable as honey had leaked and hone thru everything
Review collected in partnership with PACK & SEND
- Verified
Great pick up but RIPPED OFF
I shopped around for quotes to send clothing back to Germany. I was honest and accurate in declaration and the pick up staff checked contented. ETA Syd to Hamburg <1week but took weeks & they charged another €200 to deliver. Contents wet & stank. Thieves.
Hi Cristie. Thanks so much for taking the time to alert us to this situation. Current import restrictions can be accountable for any potential delays with international shipments which is out of our c...
Read moreontrol. Duties and taxes may be payable on international shipments, depending on the nature and value of the goods and the reason for shipping. Such charges are imposed by the customs department in the destination country and are again, out of our control. All information is outlined in our Terms & Conditions, to which the sender is asked to agree with prior to completing the Online Self Service booking. We hope this information helps you. https://www.packsend.com.au/terms-and-conditions/"Review collected in partnership with PACK & SEND
- Verified
Normally good but not during COVID
Never had too many issued before with Pack & Send but during Covid my staff had to drop the parcel to the DHL office on the other side of the island, it was not collected. Then what normally takes 2-3 days took 17 days. I did get a small amount back as a good will refund but the service is poor and they are not adjusting express shipping rates in line with the current service. You can't keep charging what you normally would for a 3 day service when it takes 17 and you have to drop the parcel to the depot. Come on guys we expect better service for a premium price
Hi Georgia. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us. If we can investigate further for you, please email full detai...
Read morels along with your tracking number and contact details to customerservice@packsend.com.au.Review collected in partnership with PACK & SEND
Questions & Answers
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.
Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)
UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?
Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Sendle all the way
Very caring company! 5 stars all the way :)
Every online store still using A8spost should hang their head in shame. Sendle, how deliveries should be.
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Thank you for the feedback Donna and we are sorry that the delivery was delayed & damaged. Our carriers have been seeing extreme increases of freight and are doing their best as essential workers, to ...
Read morecomplete all scheduled pickups and deliveries. The Online Self Service also advises that goods of liquid in nature or food, shouldn't travel online as it needs to be packaged specifically to ensure safe travel. We apologise for any inconvenience caused.