1 photo
PACK & SEND
4.5 from 6,253 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

Previous
Clear all
Next
  • Verified

Excellent service and great price

published

This price to courier 22 boxes from Sydney to Brisbane was substantially cheaper than other providers. While there was a slight delay due to demand, the customer service representatives and courier were all polite and informative. Delivery was quick once picked up. Highly recommend!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support. We're so pleased you found our service cost-effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Grant Clarke
Grant ClarkeGreater Melbourne (Inner), VIC
  • Verified

not the best experience

published

charged an extra $20 for apparently not having our parcel ready. 100% NOT CORRECT. The parcel was packed ready to go, well before i organised delivery online with Pack & Send.
No courier turned up on the due date yet we received the late fee charge. Parcel eventually was picked up on day 4 ... not happy Jan

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We are terribly sorry to hear you feel this way Grant. So we can directly address the events that unfolded, please DM us at customerservice@packsend.com.au with the tracking number, and we can discuss in detail.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Nik
NikGreater Melbourne (Inner), VIC

Very helpful and perfect communication

published

Sender. Package was delivered safely to the international address and staff being very helpful and prompt with their information provided to me in regards to the status of my package

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

Similar opinion? Write a review on ProductReview.com.au!

Excellent Staff and Service

published

The staff at Midland Pack and Send were very helpful throughout the whole process. My parcel had some issues with customs in India, but the team at Midland Pack and Send were very co-operative, their communication was great as they were in constant contact with me, DHL and India customs and were regularly updating me if anything was required or if any outcome was made. I would highly recommend them to anyone planning to send parcels overseas.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" personalised service and it is truly nice to know that our efforts are paying off. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
  • Verified

Very good service!

published

Update info given to us all the way through till goods received. Pick up and drop off were closed enough to set time. Happy to use this service again next time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Lee. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jimmy
JimmyCentral West, NSW
  • 3 reviews
  • Verified

Can covid stop being an excuse?!

published

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Jimmy
Jimmy

Thanks for your response. There’s no point discussing this further, just thoroughly disappointed.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Understandable that you feel this way Jimmy and we apologise again. Hopefully you will consider our services again in future and give us a 2nd chance.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Marty K
Marty KAdelaide
  • 4 reviews
  • 1 like
  • Verified

Helpful staff but painfully slow delivery

published

Nailsworth staff were helpful to re-arrange delivery location in Perth.
Opted for road freight as goods weren't super urgent, but delivery time was terrible. Dropped off on the 6 Jan. finally arrived 24 Jan. Tracking information was fine, could see daily my parcel hadn't arrived!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Timbo
Timbo
  • 2 reviews
  • 1 like

No communication

published

My tracking stated that the delivery was going to be on one day however it arrived on a day when we were not present at home (with no notification) which meant the courier needed to wait for a lengthy period for us to return

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Timbo,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.

Similar opinion? Write a review on ProductReview.com.au!
Tina Reardon
Tina ReardonGreater Melbourne (Inner), VIC
  • Verified

The fastest courier in times of covid.

published

Yes, the time I was told it would.
The tracking is good.
I have used three couriers now and this is by far the best each time. I will stick with these guys during covid. After covid I don't know because they are a little more expensive. Interstate is so much cheaper than sending in the same state too which is disappointing.
Usually they make good time. This one attached was one day late but I have had up to 10 days late with other couriers.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Tina,
We really appreciate the great feedback you have given us and value your honest recommendations.
It's great to hear you're really happy with the service we've provided.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Kenneth Goodhew
Kenneth GoodhewIllawarra, NSW
  • 5 reviews
  • 2 likes
  • Verified

fast but tracking needs to improve

published

Delivery was fast and economical, but tracking was sadly lacking, showing parcel was still in departure depot for a number of days, until i received a message saying "parcel delivered"
Needed to accurately track parcel to ensure someone was home to receive it and sign for it !
also paid extra for signature on delivery but package was left on doorstep without a signature.
Realise xmas is a very busy time so that the small delay in delivery that occurred is acceptable.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Kenneth,
Thank you so much for your 5 star review and your positive comments.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Kenneth Goodhew
Kenneth Goodhew

did not exceed my expectations regarding tracking

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Mary Cribb
Mary CribbSydney Surrounds, NSW
  • Verified

Great experience

published

My parcels were picked up as scheduled. However, only one parcel was delivered and after a worrying night and a couple of phone calls the second parcel was delivered. The two people I contacted were very helpful especially the team member I spoke to on the phone.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Mary,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Sukanta Shill
Sukanta ShillSouthwest, VIC
  • 2 reviews
  • Verified

Good

published

Didn't arrive on time, delayed a lot, anyway I got my bags. They communicated time to time. I am ok with the service but not happy. Will send next time as well.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Charmaine
CharmainePerth, WA

Great service, efficient communication, highly recommended!

published

Excellent customer support from beginning to end. Che found a cost effective solution to send documents interstate. Che and Amber were attentive and went the extra mile at every stage.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Charmaine,
On behalf us Pack & Send I would like to thank you for sharing this great review. We are thrilled that you enjoyed your experience. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
NNB
NNB
  • 2 reviews
  • Verified

Helpful staff

published

Delayed but just a sign of the times. Helpfully staff at depot. Arrived with no damage. Thanks
Will use again. Very econical rates and good value.
Tracking help advised of the delay.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi NNB,
Your review means a lot to us and we appreciate your support. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Disappointing experience (due to the carrier though)

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 3

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.