Caring customer service
Efficient, on-time delivery
Reasonably priced services
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UPDATE: 35 days and counting with no update
I had sensitive documents to be picked up from Canberra and delivered to Perth. Booked them in to pick up and they were a day late. From day one to now, day 18 (day 35 now) , the online tracking has not been updated and just says in transit. 18 days day (35 now) ! APPALLING! their online quote says 5-6 days. Are you joking?
I have emailed and called twice. All times they said they will get an urgent ETA and will call me back with an update.
I'm still waiting for my call back and my package.
If you have successfully lost my package, have the d...
A BOOKING Service NOT a Courier Service
Pack and Send are a booking service only, they out source the actual courier that collects and delivers your goods, without telling you which company they will use.
Mostly this is fine, but if you have a issue (I had a carton arrive split open) they are the first to tell you it’s not their problem (unless and if you pay extra) so they are good for booking, a good price but poor on follow through of any issues. I will keep using them for the small amount of times I need them, but will suggest you buy insurance. Tracking is difficult as it seems to get scanned at one place 5 times then nothing then 5 times at another place so you are never really sure what’s going on. The actual couriers at my end are great, polite and helpful.
Way past the delivery schedule. And on top of that poor handling of the product. See for your self. They are partnered with tnt which is also disappointing for the fact that they purposely cancel the order and say that you they did not reach to you but in fact they didn’t come at all. I also placed signature needed but they just left the package and left. Probably to hide away from their poor handling. The bike has now scratch marks everywhere.
Poor choice of delivery company
Pack and send has a great online service portal to send parcels.
Unfortunately, they subcontract out the delivery to other companies, who in this case, is TNT couriers, who was very rough with my parcel, with bits of the box ripped off and the contents jostled around.
This review is more so aimed at TNT couriers who you should absolutely avoid, as the time it takes to deliver is also much longer than advertised.
Find out how PACK & SEND compares to other Couriers
Know better, choose better.
Didn’t pick up item so had to take it to a depo and then when it arrived it had impact damage from being dropped.
Had organised to pick up item but never picked it up, had to then be dropped off at the depo and Will not reply to my emails, new fibreglass esky ruined from incompetence.
Truly Awful Experience. Offered a service they did not provide and needlessly damaged goods.
I did not give permission to leave the turntable at my house without signature. Even though the box had clear marking indicating the top and bottom.. It was left standing on it's side, exposed to the weather on a wet day. Case of the turntable cracked and entire plate was thrown around inside and off of the motor. When looking at how the item was damaged i was dumbfounded, it seemed like they would have had to try pretty hard to break it with how well packed it was..
If someone pays more for signature delivery, you have just ripped them off by making them pay for something then ignoring the request and damaging their item.. Awful experience.. truly awful.
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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