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PACK & SEND
4.5 from 5,516 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Karim
KarimSydney, NSW
  • Verified

Affordable Service - Not the best technology

published

The online self-service was user friendly and affordable. However, when the parcel was picked up and for several hours after, the status on the tracking link was not updated. I had to send an email to confirm the pick up of the parcel. Moreover, customer service were not able to give me an ETA. Furthermore, although I paid for a signature, my parcel was left in front of my door (understandably, this is due to the pandemic; however, the online service should note that)

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Emma Brown
Emma BrownSydney, NSW
  • Verified

Bad communication but very cheap and I received the packages after a 2 day delay

published

The packages were booked a week in advance and were picked up 2 days late after I’d canceled it. I left a message after the packages were not picked up and no one ever got back to me also because the driver didn’t buzz the apartment and the job was canceled we were concerned the goods were stolen from the apartment foyer. When I rang to confirm I was told the driver picked them up even though I’d cancelled the order so I Icancelled the cancel and the packages were delivered the next day. The cost was incredibly cheap though so the service was good value but bad communication. I’m happy they were delivered in the end.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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0.0
(1,234)
  • Verified

Is just OK. Doesnt appear to be managed.

published

Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Jeremy Davis
Jeremy DavisSouth East Queensland, QLD
  • Verified

I would not use them again

published

This was my first time using them. I used the self service option and booked it in for a 12-5pm pickup window. The sender took the day off work. Driver never arrived. I called just before they closed and was informed sometimes they run late and to wait. Sender waited till 7:30. No communication at all. Called back following week to rebook and they insisted it is to be a whole day window even though the website gives you a time frame. Driver just showed up the next day even though I had booked for Wednesday. The booking pickup is basically worthless. Very frustrating experience not worth it try elsewhere.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Jeremy Davis
Jeremy Davis
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified

Bouncing between Cairns and Brisbane

published

While the service and support from the Cairns crew was outstanding, Startrack's delivery was terrible - the parcel went from Cairns to Brisbane, then back to Cairns, before finally heading south towards Canberra. No explanation as to why; while a ticket was raised with Startrack to investigate, have heard nothing back. Took a week longer than it should, and while this is all Startrack's issue, I have no avenue to rate Startrack, so PackSend receives some of the ire.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Some good, a lot of bad

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Poor choice of delivery company

published

Pack and send has a great online service portal to send parcels.
Unfortunately, they subcontract out the delivery to other companies, who in this case, is TNT couriers, who was very rough with my parcel, with bits of the box ripped off and the contents jostled around.
This review is more so aimed at TNT couriers who you should absolutely avoid, as the time it takes to deliver is also much longer than advertised.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

DJ Spook
DJ SpookSouth East Queensland, QLD
  • 2 reviews
  • Verified

Average Overall

published

Delivery was a little slow - also was charged extra after item was dropped at store - would have preferred if item was checked on drop-off and informed immediately of increase in cost.

Tracking information was extremely poor - was still showing dropped off at Liverpool store after it had arrived two days later in Brisbane!

Paid extra for Signature on Delivery and yet item was just left at front door - courier didn't even bother to knock on door! If Social Distancing is their excuse then I shouldn't have been charged the extra for Signature on Delivery.

Item arrived in good condition - even with the extra charges the cost was reasonable.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
(1,234)

Questions & Answers

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

No answers
Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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