Caring customer service
Efficient, on-time delivery
Reasonably priced services
Bad communication but very cheap and I received the packages after a 2 day delay
The packages were booked a week in advance and were picked up 2 days late after I’d canceled it. I left a message after the packages were not picked up and no one ever got back to me also because the driver didn’t buzz the apartment and the job was canceled we were concerned the goods were stolen from the apartment foyer. When I rang to confirm I was told the driver picked them up even though I’d cancelled the order so I Icancelled the cancel and the packages were delivered the next day. The cost was incredibly cheap though so the service was good value but bad communication. I’m happy they were delivered in the end.
Great work, goods were delivered and well looked after!
Delivery wasn’t within expressed delivery time but understand that it was a regional and interstate route. Glad the goods were delivered with no damage. Shawna from customer service was helpful with updates on tracking information.
I would not use them again
This was my first time using them. I used the self service option and booked it in for a 12-5pm pickup window. The sender took the day off work. Driver never arrived. I called just before they closed and was informed sometimes they run late and to wait. Sender waited till 7:30. No communication at all. Called back following week to rebook and they insisted it is to be a whole day window even though the website gives you a time frame. Driver just showed up the next day even though I had booked for Wednesday. The booking pickup is basically worthless. Very frustrating experience not worth it try elsewhere.
Bouncing between Cairns and Brisbane
While the service and support from the Cairns crew was outstanding, Startrack's delivery was terrible - the parcel went from Cairns to Brisbane, then back to Cairns, before finally heading south towards Canberra. No explanation as to why; while a ticket was raised with Startrack to investigate, have heard nothing back. Took a week longer than it should, and while this is all Startrack's issue, I have no avenue to rate Startrack, so PackSend receives some of the ire.
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Some good, a lot of bad
Booking was easy
customer service were available and helpful when the first pick up never happened, and when I needed assistance at store.
Pick up date was missed first time, had to call and get a 2nd one, at which point the pick up had happened without a schedule - I guess this was lucky there was somebody there.
lack of information from the actual courier, just a cryptic email stating pick up may not have happened.
I paid for signed delivery, I waited for delivery, it didn't happen. Apparently signed delivery is not personal.
9-5 customer service, not available when I realized I did not have my package yet....
A BOOKING Service NOT a Courier Service
Pack and Send are a booking service only, they out source the actual courier that collects and delivers your goods, without telling you which company they will use.
Mostly this is fine, but if you have a issue (I had a carton arrive split open) they are the first to tell you it’s not their problem (unless and if you pay extra) so they are good for booking, a good price but poor on follow through of any issues. I will keep using them for the small amount of times I need them, but will suggest you buy insurance. Tracking is difficult as it seems to get scanned at one place 5 times then nothing then 5 times at another place so you are never really sure what’s going on. The actual couriers at my end are great, polite and helpful.
Simple, affordable and has someone to call for support
Bought a large item and had to arrange my own courier, so booked online (self-service) with Pack&Send. Paid via Paypal and item was picked up from the seller and delivered to my address. Delivery can be tracked online, but you can speak to customer support as needed.
affordable! Brings me new options living in regional Victoria and being able to do gumtree deals.
Yes everything was on time as said and during a pandemic as well. Tracking was a little delayed but didn’t worry me too much. Delivered to my door was great
Questions & Answers
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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