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PACK & SEND
4.5 from 5,505 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Jovan Kay
Jovan KaySydney, NSW
  • Verified

Review

published

Barcodes wasn’t sent to email so courier couldn’t accept the package the following day for pickup then courier didn’t show up the day after. Parcel was then picked up after the weekend 4 days later from booking which delayed my parcel to destination.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Anne-Marie McGowan
Anne-Marie McGowanCanberra 2600, ACT
  • Verified

Disappointed

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Had to chase im my package being picked up.

published

On the weekend i Booked package in for collection on Monday. Wednesday i had to message them to rebook in to be collected. The whole online process was easy though.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Courier Late by 1 day

published

This Package was picked up one day late and delivered the following day after pick up. In terms of the service it was fine but the pick up window being between 9 am and 5 pm meant I couldn’t leave the house for two days. There were no updates or tracking information available for pick up either which was annoying

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Nicole T.
Nicole T.Greater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Extremely slow service

published

Booked a package for Friday not picked up til Wednesday after several calls
Asked for a quote for an oversized item twice, promised a call back, still nothing back from them.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Courier was unreliable.

published

Courier was suppose to come tuesday, took a day off work, they didnt come. Had to take another day off on the wednesday only for them to come to the door, see no parcel and leave.

Got an email saying there was no goods, although I had left on the instructions to ring the door bell. So had to end up going to the centre to drop off the parcel after 2 days off.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

GP
GPMelbourne
  • 7 reviews
  • 15 likes
  • Verified

No better than any other courier service

published

On booking the service there were two options - Express and Normal. I chose Express which the booking page suggested next day pickup and delivery. This turned out to be wrong. It wasn't picked up until late in the afternoon, and was not delivered same day nor next day, but late in the afternoon of the next. So much for Express. The receiver rang them and asked for status, was told he would receive a callback, which of course didn't happen. Very poor delivery and customer service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
GP
GP

There's no point me wasting time on this. It's history.

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Review collected in partnership with PACK & SEND

Disgruntled
DisgruntledPerth, WA
  • 2 reviews
  • Verified

Not what was promised

published

When quoted suggested delivery time was 4-7 days. When tracking was provided it showed 19 days expected delivery. Actual time was 14 days. Also the customer service guy at the office I dropped it at was very unimpressed because "I'm not paid for this" "Next time get it collected from your address" Suppose Australia Post from now on.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
BobboBobbo
BobboBobboHobart, TAS
  • 5 reviews
  • 11 likes
  • Verified

Not amazing

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
BobboBobbo
BobboBobbo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified

Parts of the service were good but the actual organisation of the pick up was terrible.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Cristie Miller
Cristie MillerSydney, NSW
  • Verified

Great pick up but RIPPED OFF

published

I shopped around for quotes to send clothing back to Germany. I was honest and accurate in declaration and the pick up staff checked contented. ETA Syd to Hamburg <1week but took weeks & they charged another €200 to deliver. Contents wet & stank. Thieves.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Shawn
ShawnSydney, NSW
  • Verified

Didn’t get what I paid for

published

I paid for an overnight express delivery service and unfortunately the courier who it was through lost my package and it took a week to get delivered with no online tracking updates

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Shawn
Shawn

Thanks Guys, I appreciate it. As a company, you guys at Pack & Send, your response and assistance was fantastic. Unfortunately it was Toll as a company whom lost the package and did not supply me with the service I purchased.

PACK & SEND
CustomerCare P.PACK & SEND

We appreciate you acknowledging the service Pack & Send provide Shawn. Please take care and we hope to see you again soon.

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Review collected in partnership with PACK & SEND

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JMO
JMOGreater Melbourne (Outer), VIC
  • 4 reviews
  • Verified

Beware unexpected costs

published

I usually send parcels from Melbourne to Paris with Aust Post about every 2 months, but decided to give Pack and Send a go. The 2kg parcel cost $88, few dollars more than Aust Post but no big deal. My daughter in Paris was incredulous when she received a bill for a further 67 euros ( about $A85) from DHL the courier, in order to be able to receive it.. supposedly for French customs.....NEVER happened before with Aust Post!
Then 3 weeks after the delivery in Paris. I get a further pack and send bill for $13. When I query, they think it’s because the courier reweighed or re measured the parcel and it was slightly bigger or heavier.
Just be VERY cautious using this method.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Troy Whalley
Troy WhalleySouth East Queensland, QLD
  • Verified

LATE PICK UP

published

Didn't pick up item at advised time. Important piece of equipment for my business that needed repair that arrived at the repairer three days later than it should have. Still had to pay full price, not impressed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Used another courier to deliver, disappointing

published

When first delivery attempt failed, used another courier (one l avoided because of past problems) to deliver, receiver could not track because this other courier did not recognize tracking number

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Questions & Answers

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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