Caring customer service
Efficient, on-time delivery
Reasonably priced services
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While couriers please charged 45 dollars, pack and send quote using the same service (couriersplease) was over $100…
While couriers please charged 45 dollars, pack and send quote using the same service was over $100…terrible overpriced service, slow and rude over the phone.
I would use any other company but these guys belong to a circus
Beyond poor handling/damaged goods/no responsibility taken
Item not picked up on time, goods damaged damaged, complete disregard to handle item with care, not a care in the world, hide behind terms and condition fine print to avoid any responsibility.
Pretty poor service
Did the full online registration of package and payment, printed off labels, did all the paperwork and package was due to be collected between Midday & 5pm, and was never collected. And still not collectyed the whole next day. Had to end up dropping it to a depot, who seemed to not want to have a lot to do with it, as it was for "Startrack" but eventually said I could leave it for them to collect. First time I've used this service - Not a glowing endorsement for service here.
Our box arrived at its destination as a soggy mess.
Somewhere along the line it got very wet.
Please come back to me on this issue. Thanks - Andrew
Don't use the online self service
The package wasn't picked up on the day it was supposed to. When I took my package into the office in Southport, the person there told me that the online service is nothing to do with pack and send and that it is just a platform to offer customers a discount, and then went on to tell me that because I chose a discounted rate, I shouldn't have expected the service to be reliable.
After the package was finally collected, it was delivered in a timely manner by Couriers Please. I should have booked directly with them.
Delivery time not achieved
Package picked up on time.
Chose express option.
Advised package would arrive the following day in the morning (Wednesday am).
It arrived the the afternoon of the day after (Thursday late pm).
Package arrived in good order.
Average at best
The staff member at the Marrickville Pack&Send was both rude when I dropped off the product and when I called.
-Dropping off my product it was made to be a massive hassle for them as I didn’t have the labels already on the boxes. I had specifically rang the head office and they said it was fine to drop the product and the Marrickville site would look after it.
- I was told don’t bother calling just wait for the product to arrive.
Positive was it was a reasonable price but what should have been a same day/next day delivery took 3 day.
Took me 3 days to get their agent to pick up the parcel. 3 days hanging around as you have to be there.
3 days with zero communication from their agent (Couriers Please)
Never using again
Packages were both broken when people received them.
No care was taken at all.
Never using this company again.
Has now cost my company to replace items and pay for delivery again. Not happy.
Delivery got there
Large parcel got to the address ok, but it took a while. During the process tracking was not consistent, so it was hard to work out the parcel actual location.
Previously when I used Pack & Send they were fantastic, this time though they were disappointing. The parcel was just dropped at the recipients front door without the courier ringing the bell or knocking also the parcel arrived at the address a day later. It appeared, through the tracking, the parcel was just sitting somewhere overnight.
Staff at shop did not know how to accept parcels
Their prices are competitive, and the online process is solid, but the staff person at the shop did not know how to accept self service parcels. He fidgeted around behind the desk and then admitted he had not been trained. I just left them there awkwardly and took a photo as evidence because my prepaid quote was uninsured. The tracking updated for the first time more than 24hrs later. Items arrived safely.
Package was dropped off ready to go early friday morning at Pack+Send North Melbourne for delivery to address 115km up highway.
Delivered to the town Post Office not stated address on Tuesday morning.
I paid for 1-2 day delivery to an address.
This is not what i got as a service.
All went well but the process of tracking could be improved!
The package was picked up the day after it was meant to be. I received an email telling me the driver was running late well after the original time frame. The driver arrived unannounced and it was sheer luck that someone was home to hand over the package. Following that the number provided failed to work and after 5 days of trying I emailed to find out why and the first reply to my inquiry was nothing more than a brush off. It took a further two emails to finally be pointed to another tracking number belonging to another courier company. That t...racking number worked and following its progress I could finally feel at ease. The package was flagged as been delivered to its destination but it took another day to be advised of this fact. The packaged arrived safely to its destination and apart from the lack of communication regarding the progress of the package I'm satisfied with the service.
First time and last time I will be using them
Even though the pick up was on time, I had 2 surprises ...1/ the delivery was 6 days instead of 2 advertised and 2/I had to pay huge duty which I was not aware at all. When I asked the questions, they use again the "Covid excuse" and mentioned a rule about the duty. They should advise or give a heads-up to their customers.
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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