Caring customer service
Efficient, on-time delivery
Reasonably priced services
The package was picked up a day late, but thats pretty good at the moment.
Communication via email was fantastic when i queried when it would be picked up.
Tracking was available and I recieved all invoices.
Slight delay in pickup
Package 7 day delay on pick up, contacted Pack and Send several times during that time for assistance and to raise awareness. (I appreciate this happened during Melbourne lockdown).
Pack and Send provided updates by phone and e-mail and resolved things as best they could with their subcontractor.
Package then arrived about 6 days later in QLD.
Total about 13 days due to pickup delay.
I would use them again but best to be proactive if a delay of more than a day or 2 happens on pickup.
Good service plus a suggestion
To avoid missing his arrival, I suggest the driver phone on the day with an estimated time of pickup. I was briefly out of earshot and didn’t hear him come. A phone call would have saved him from having to come twice.
They came a day later than they said they would to collect a parcel but other than that, a pretty good service. It only cost me $10 to send a 10kg parcel. Will use this service again.
I used the self service option and found it to be very easy to use. I was disappointed that the items were picked up a day later than indicated but from then on, everything went smoothly.
Delivery time not achieved
Package picked up on time.
Chose express option.
Advised package would arrive the following day in the morning (Wednesday am).
It arrived the the afternoon of the day after (Thursday late pm).
Package arrived in good order.
Average at best
The staff member at the Marrickville Pack&Send was both rude when I dropped off the product and when I called.
-Dropping off my product it was made to be a massive hassle for them as I didn’t have the labels already on the boxes. I had specifically rang the head office and they said it was fine to drop the product and the Marrickville site would look after it.
- I was told don’t bother calling just wait for the product to arrive.
Positive was it was a reasonable price but what should have been a same day/next day delivery took 3 day.
Happy with the Overall Service
I arranged for a pickup (via online) due to the current restrictions in our LGA and expected pickup the following day however it was delayed for one more day as it was not shown in their outsource courier system. However after the delay, it was picked up by the Courier the following day. Overall, my experience with Pack and Send is good and I am Happy with their service.. I would given a rating of 5 if it was picked up on time.
Got the job done
Package was collected on the day scheduled and was delivered with some issues but the people we dealt with worked with us to sort out and correct the problem so it all worked out fine.
Delivery got there
Large parcel got to the address ok, but it took a while. During the process tracking was not consistent, so it was hard to work out the parcel actual location.
Previously when I used Pack & Send they were fantastic, this time though they were disappointing. The parcel was just dropped at the recipients front door without the courier ringing the bell or knocking also the parcel arrived at the address a day later. It appeared, through the tracking, the parcel was just sitting somewhere overnight.
Great, professional and friendly service by P&S Bibra Lake. A few minor issues were resolved very quickly with no hassles.
DHL let P&S's quick service down. Arrived in NZ on schedule but huge delays clearing Customs etc.
All went well but the process of tracking could be improved!
The package was picked up the day after it was meant to be. I received an email telling me the driver was running late well after the original time frame. The driver arrived unannounced and it was sheer luck that someone was home to hand over the package. Following that the number provided failed to work and after 5 days of trying I emailed to find out why and the first reply to my inquiry was nothing more than a brush off. It took a further two emails to finally be pointed to another tracking number belonging to another courier company. That t...racking number worked and following its progress I could finally feel at ease. The package was flagged as been delivered to its destination but it took another day to be advised of this fact. The packaged arrived safely to its destination and apart from the lack of communication regarding the progress of the package I'm satisfied with the service.
Late to pick up but great overall
The item was picked up a day late which I wasn't too happy about as I payed a good price to get it picked up at a requested date but other than that I had no other issue with Pack and Send. Item was delivered on time and customer was happy.
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Safe delivery to South Africa
I used the online self-service option and delivered it to the pickup point myself. Instructions were clear and I had no issues. Priority booking took just over a week from Aus to SA including a few days at Customs. Don't expect faster with COVID and limited flights. Package had to go via 3 other countries.
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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