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PACK & SEND
4.5 from 5,886 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Valerie Richard
Valerie RichardSouth-Eastern Region, NSW
  • Verified

Efficient service

published

The package was picked up a couple of days late, but the communication was excellent and very friendly. We are in a rural area so the late pick was to be expected. Tracking was exceptional. Would definitely use Pack and Send again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Valerie,
Thanks so much for taking the time to write to us about your Pack & Send experience.
Your review means a lot to us and we appreciate your support.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Kerry
KerryPerth
  • 4 reviews
  • 5 likes
  • Verified

Great Value

published

I delivered the parcel to transport company
Had an issue tracking parcel
But did eventually arrive. Hard to judge being Xmas as things are taking a lot longer to be delivered
Would use them again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kerry,
Thank you so much for taking the time to leave such a positive review.
We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Messy but it got there.

published

Seems to have been a lot of paperwork needed to be printed out, some stuck on other stuff not. Why can't the dangerous goods paperwork be digitally signed when you book the pick up and the driver confirm it on their scanner? Parcels were not picked up on time and tracking information wasn't accurate at the end location.
Parcel wasn't delivered and had to be picked up from the depot that has limited operation hours (closed at 4). Good in theory but paid to have it delivered not to have to take time off work to go pick it up. Not a huge deal but..... Wasn't what I paid for.
Overall yes it was convenient that I didn't have to go to a shop and deal with Christmas shoppers and parking etc and delivery (shipping) was just as quick as auspost

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Merrilyn June Buttsworth
Merrilyn June ButtsworthSouth-Eastern Region, NSW
  • Verified

Great Price for delivery to WA

published

It was easy to do this online. Fyshwick staff were very helpful. Very long wait for delivery to WA. Once I contacted the team did there best to find the items and eventually delivery occurred, just a bit longer than expected. Current WA Covid freight restrictions fully understand the team were restricted with what they could do. Will use Pack and Send again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Merrilyn,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Beck R
Beck RHunter Region, NSW
  • Verified

Great communication

published

The package was picked up a day late, but thats pretty good at the moment.
Communication via email was fantastic when i queried when it would be picked up.
Tracking was available and I recieved all invoices.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Slight delay in pickup

published

Package 7 day delay on pick up, contacted Pack and Send several times during that time for assistance and to raise awareness. (I appreciate this happened during Melbourne lockdown).

Pack and Send provided updates by phone and e-mail and resolved things as best they could with their subcontractor.
Package then arrived about 6 days later in QLD.
Total about 13 days due to pickup delay.

I would use them again but best to be proactive if a delay of more than a day or 2 happens on pickup.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Clinton,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Alison
Alison
  • 2 reviews
  • Verified

Good service plus a suggestion

published

To avoid missing his arrival, I suggest the driver phone on the day with an estimated time of pickup. I was briefly out of earshot and didn’t hear him come. A phone call would have saved him from having to come twice.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alison,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Scott Bilston
Scott BilstonGreater Melbourne (Outer), VIC
  • Verified

Not bad

published

They came a day later than they said they would to collect a parcel but other than that, a pretty good service. It only cost me $10 to send a 10kg parcel. Will use this service again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Scott,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Chintan E
Chintan EGreater Melbourne (Inner), VIC
  • Verified

Very efficient

published

I used the self service option and found it to be very easy to use. I was disappointed that the items were picked up a day later than indicated but from then on, everything went smoothly.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Chintan,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Jason Teoh
Jason TeohSydney, NSW
  • Verified

Happy with the Overall Service

published

I arranged for a pickup (via online) due to the current restrictions in our LGA and expected pickup the following day however it was delayed for one more day as it was not shown in their outsource courier system. However after the delay, it was picked up by the Courier the following day. Overall, my experience with Pack and Send is good and I am Happy with their service.. I would given a rating of 5 if it was picked up on time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Peter M
Peter M
  • 2 reviews
  • Verified

Got the job done

published

Package was collected on the day scheduled and was delivered with some issues but the people we dealt with worked with us to sort out and correct the problem so it all worked out fine.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Peter,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Great Service

published

Great, professional and friendly service by P&S Bibra Lake. A few minor issues were resolved very quickly with no hassles.
DHL let P&S's quick service down. Arrived in NZ on schedule but huge delays clearing Customs etc.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!
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Brad C.
Brad C.Sydney, NSW
  • Verified

Late to pick up but great overall

published

The item was picked up a day late which I wasn't too happy about as I payed a good price to get it picked up at a requested date but other than that I had no other issue with Pack and Send. Item was delivered on time and customer was happy.

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Brad,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

  • Verified

Safe delivery to South Africa

published

I used the online self-service option and delivered it to the pickup point myself. Instructions were clear and I had no issues. Priority booking took just over a week from Aus to SA including a few days at Customs. Don't expect faster with COVID and limited flights. Package had to go via 3 other countries.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
PACK & SEND
CustomerCare P.PACK & SEND

Hi Shannon,
We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Ok, bit of a delay

published

Parcel was not picked up in allocated time on a THU using self serve online. I did receive an automatic email to acknowledge this however, the parcel was not picked up until the following TUE. The parcel was delivered interstate by the next day.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Peter,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 3

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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