PACK & SEND

Unfortunately my package was collected a day late. I had to ring them and re book for the following day. Once collected it was delivered quickly. Overall quite easy to arrange online. I will use them again.

I found from the online platform to the communication of item being sent the company was responsive and on time. The item was in good condition on arrival. Thank you

Online do it yourself does not offer an options other than 'signature on receipt'. More options please to be able to have more flexibility in the way the receiver and sender manages deliveries.

Staff were very helpful and accommodating and I appreciate the effort taken to remedy my missed pick up that eventually ended with a successful delivery. I will be using this service again.

The package was picked up a couple of days late, but the communication was excellent and very friendly. We are in a rural area so the late pick was to be expected. Tracking was exceptional. Would definitely use Pack and Send again.

I delivered the parcel to transport company
Had an issue tracking parcel
But did eventually arrive. Hard to judge being Xmas as things are taking a lot longer to be delivered
Would use them again

Seems to have been a lot of paperwork needed to be printed out, some stuck on other stuff not. Why can't the dangerous goods paperwork be digitally signed when you book the pick up and the driver confirm it on their scanner? Parcels were not picked up on time and tracking information wasn't accurate at the end location.
Parcel wasn't delivered and had to be picked up from the depot that has limited operation hours (closed at 4). Good in theory but paid to have it delivered not to have to take time off work to go pick it up. Not a huge deal but..... Wasn't what I paid for.
Overall yes it was convenient that I didn't have to go to a shop and deal with Christmas shoppers and parking etc and delivery (shipping) was just as quick as auspost

The package was picked up a day late, but thats pretty good at the moment.
Communication via email was fantastic when i queried when it would be picked up.
Tracking was available and I recieved all invoices.

Package 7 day delay on pick up, contacted Pack and Send several times during that time for assistance and to raise awareness. (I appreciate this happened during Melbourne lockdown).

Pack and Send provided updates by phone and e-mail and resolved things as best they could with their subcontractor.
Package then arrived about 6 days later in QLD.
Total about 13 days due to pickup delay.

I would use them again but best to be proactive if a delay of more than a day or 2 happens on pickup.

To avoid missing his arrival, I suggest the driver phone on the day with an estimated time of pickup. I was briefly out of earshot and didn’t hear him come. A phone call would have saved him from having to come twice.

They came a day later than they said they would to collect a parcel but other than that, a pretty good service. It only cost me $10 to send a 10kg parcel. Will use this service again.

I used the self service option and found it to be very easy to use. I was disappointed that the items were picked up a day later than indicated but from then on, everything went smoothly.

I arranged for a pickup (via online) due to the current restrictions in our LGA and expected pickup the following day however it was delayed for one more day as it was not shown in their outsource courier system. However after the delay, it was picked up by the Courier the following day. Overall, my experience with Pack and Send is good and I am Happy with their service.. I would given a rating of 5 if it was picked up on time.

Package was collected on the day scheduled and was delivered with some issues but the people we dealt with worked with us to sort out and correct the problem so it all worked out fine.

Great, professional and friendly service by P&S Bibra Lake. A few minor issues were resolved very quickly with no hassles.
DHL let P&S's quick service down. Arrived in NZ on schedule but huge delays clearing Customs etc.