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PACK & SEND
4.5 from 5,887 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Tina Reardon
Tina ReardonGreater Melbourne (Inner), VIC
  • Verified

The fastest courier in times of covid.

published

Yes, the time I was told it would.
The tracking is good.
I have used three couriers now and this is by far the best each time. I will stick with these guys during covid. After covid I don't know because they are a little more expensive. Interstate is so much cheaper than sending in the same state too which is disappointing.
Usually they make good time. This one attached was one day late but I have had up to 10 days late with other couriers.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Tina,
We really appreciate the great feedback you have given us and value your honest recommendations.
It's great to hear you're really happy with the service we've provided.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Kenneth Goodhew
Kenneth GoodhewIllawarra, NSW
  • 4 reviews
  • 1 like
  • Verified

fast but tracking needs to improve

published

Delivery was fast and economical, but tracking was sadly lacking, showing parcel was still in departure depot for a number of days, until i received a message saying "parcel delivered"
Needed to accurately track parcel to ensure someone was home to receive it and sign for it !
also paid extra for signature on delivery but package was left on doorstep without a signature.
Realise xmas is a very busy time so that the small delay in delivery that occurred is acceptable.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kenneth,
Thank you so much for your 5 star review and your positive comments.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Kenneth Goodhew
Kenneth Goodhew

did not exceed my expectations regarding tracking

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Review collected in partnership with PACK & SEND

Mary Cribb
Mary CribbSydney Surrounds, NSW
  • Verified

Great experience

published

My parcels were picked up as scheduled. However, only one parcel was delivered and after a worrying night and a couple of phone calls the second parcel was delivered. The two people I contacted were very helpful especially the team member I spoke to on the phone.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mary,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Charmaine
CharmainePerth, WA

Great service, efficient communication, highly recommended!

published

Excellent customer support from beginning to end. Che found a cost effective solution to send documents interstate. Che and Amber were attentive and went the extra mile at every stage.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Charmaine,
On behalf us Pack & Send I would like to thank you for sharing this great review. We are thrilled that you enjoyed your experience. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
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NNB
NNB
  • 2 reviews
  • Verified

Helpful staff

published

Delayed but just a sign of the times. Helpfully staff at depot. Arrived with no damage. Thanks
Will use again. Very econical rates and good value.
Tracking help advised of the delay.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi NNB,
Your review means a lot to us and we appreciate your support. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Loene Doube
Loene DoubeMetropolitan Adelaide, SA
  • Verified

Pack & Send review. Excellent company

published

P&S Provide excellent service. Email instructions and paperwork are easy to understand and put in place. Picked up from our premises. good value. We use Pack & Send whenever we want to send a package.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Leone,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

jacqui brookes
jacqui brookesMid North Coast, NSW
  • Verified

Very good

published

Very easy to use site. I chose 8 to 5 time, courier came at 4.50. Star track company. I would use this company again purely for ease of use for online booking.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi jacqui brookes,
We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Ease of transaction

published

Pack&Send was easy to deal with, no issues Australia side. The South African customs spoilt the experience for me. But my parcel got delivered albeit delayed!! That was most important.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Helette,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Kaz
KazGippsland, VIC
  • 2 reviews
  • 1 like
  • Verified

First time used

published

Used for the first time a little trouble with delivery but they sorted everything and I was very pleased woth their service will use them again so much easier for me

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz, Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Kira Sergiacomi
Kira SergiacomiGreater Melbourne (Inner), VIC
  • Verified

Helpful staff, outside contracts can be flimsy.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Great Service!

published

Taken into account that I have send a package during the covid pandemic - the service received was still exceptional! Thank you so much for your outstanding service and ease of sending stuff overseas.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Clarine, Thanks so much for taking the time to write to us about your Pack & Send international shipping experience. We're so glad to hear you were happy with our service and sincerely thank you for your endorsement.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Kim-Anh Huynh
Kim-Anh HuynhGreater Melbourne (Inner), VIC
  • Verified

Fast and reliable

published

Easy to use and reliable online form to send package interstate. Competitive rates. Package picked up within timeframe and delivered quickly. Customer service staff and driver friendly to deal with. Very happy with service and will use again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kim-Anh, We really appreciate you taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers. We look forward to seeing you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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  • Verified

Great service

published

I sent three big boxes from Oz to the UK and they got there within 3 weeks ! The costumer service was amazing, so friendly on the phone and so helpful, even when I rang just before their home time! Can't thank them enough for the amazing job they did on getting my boxes safely delivered and in perfect condition as well!!!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kelly. It's great to hear you're really happy with the service we've provided. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Chris Soumbassis
Chris SoumbassisGreater Melbourne (Metropolitan), VIC
  • Verified

Good service. Quick turnaround time.

published

Online service system, easy to navigate through. Picked up just outside of specified hours. Delivered within 48hrs from Melbourne to Brisbane. Overall, good experience. Would definitely recommend to others in the future.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Chris. Thank you so much for your 5 star review. We really appreciate the great feedback you have given us and value your recommendation. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Grantley Crawford
Grantley CrawfordMetropolitan Adelaide, SA
  • 3 reviews
  • Verified

Quicker and less expensive than Aust Post.

published

Picked up within an hour of preferred time. Delivered two days later. Way faster than even Aust Post Express!
Supplied all labels and tracking information, very easy to manage and it is picked up from your door and delivered to recipient's door!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Grantley, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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