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My package wasn’t picked up on the day I organised for it to be collected.
My package wasn’t picked up on the day I paid for it to be collected. When I called there was no one in customer service over the weekend so I left a message. I was never contacted back so I had to call them again. They apologised but offered me no recompense.
Review collected in partnership with PACK & SEND
- 2 reviews
Company based on sham practices, Coburg branch owner abusive to clients
This company works with couriers who, in our area (Coburg) seem to regularly not attempt delivery and direct you to pack & send to pick up parcels. This despite being in the middle of a pandemic. When I went to pick up my latest parcel, which was directed here without an attempted delivery, despite having chronic conditions and need to reduce external exposure due to COVID, and I raised this as an issue with the owner, I was met with a torrent of abuse and threats from the owner. Including yelling in my face while the owner didn't even have a m...
Read moreask on. It was a shocking experience. Thankfully I had my phone with me so I could document this. I suggest staying well away from any businesses that form a part of this cluster: pack & send, courrers please, and sendle. And especially, p&s Coburg, with an abusive, nasty owner.
Hi Guy, We're sorry to hear of your experience and have responded to previous feedback that you have posted. Sendle and CouriersPlease use Pack & Send as a drop off point only, so any issues regarding...
Read more your delivery should be directed to these companies. With respect to your comments regarding your visit to the Coburg store, we will take this up with the store owner, but can assure you that Pack & Send takes the matter of COVID safety very seriously. If we can assist you further, please visit our website https://www.packsend.com.au/contact-us/ and complete the enquiry form advising your contact information.Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Awesome
quick service
As always! A very good experience.
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Hi Jemma, We appreciate you sharing the details of your recent experience and we apologise that the level of service you received fell short of your expectations. So that we can investigate further, p...
Read morelease visit our website https://www.packsend.com.au/contact-us/ and complete the enquiry form, being sure to advise your tracking number.