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PACK & SEND
4.5 from 6,248 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

2.2
9 reviews
5
(2)
4
(1)
3
(0)
2
(0)
1
(6)
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Andrew Gilmore
Andrew GilmoreHunter Region, NSW
  • Verified

Pack and send pick up and delivery service. Very POOR.

published

Well how would I start, best to say there was no pick up delivery the collections guy just didn’t show up and I had to take my parcel personally to the pack and send store myself after many days of failing to get my parcel collected. The people at the store were helpful but the service from the start was non existent and I would not recommend this service. Also overall it was too long to get to my destination. You get what you pay for and wont be using this service again or this company, will pay more with another more reputable company.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Georgia Pace
Georgia PacePerth, WA
  • Verified

Would not use again

published

Booked packages for collection before moving interstate. Courier didn’t show up and didn’t call to notify they wouldn’t be arriving as scheduled. We were moving out of our house the next day and all pack and send could offer us was to rebook the service for the following day. We ended up having to completely change plans to drive to drop them off at a collection centre. Not the service we paid for. Extremely disappointed and terrible customer service. Will not be using them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Claudia
ClaudiaGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Terrible Service + Communication

published

Courier never showed up despite having a 9am - 5pm time range. No-one called to contact to let me know they weren't coming - I called multiple times throughout the day asking for an update and was not given one. Boxes had to be manually dropped at a drop-off center which was highly problematic. No-one followed up to explain why the courier service never arrived.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

NeilP
NeilPBrisbane

Terrible service - failed to collect

published

Paid for door to door service. Stayed home from work - courier never came. Same happened two more times. Drove an hour to drop off at depot myself. Not good enough.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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  • Verified

Not the best experience.

published

After five days of waiting for my package to be collected and numerous phone calls to both Pack N Send customer service and the contracted carrier, I ended up having to drive 1.5 hours to deliver my package to the nearest Pack N Send depot.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Hans de Zeeuw
Hans de ZeeuwHunter Region, NSW
  • Verified

Package not picked up from Sender address

published

Organised the Parcel delivery (NSW--> QLD) on Saturday (on line) for Monday pickup.
After 4 calls I was told on Friday (4 days later) to deliver the parcel to the depot in Erina NSW to have this delivered to QLD.
As this was a 100 KM round trip to the Depot, I am less than impressed with the pickup service.
Admittedly after I complained the refunded me my $30 of the shipping cost
Pick-up Service 0 Star, speed of delivery after i delivered to the depot 3 star

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Hans, We do apologise for what has occurred here and understand your dissatisfaction. We're familiar with your situation and sincerely appreciate your patience during the process of enabling the shipment.

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Review collected in partnership with PACK & SEND

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

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Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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