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Good experience but items broken
I found the sales staff to be helpful and I appreciated the follow ups, I also appreciated the communication and assistance of the delivery truck driver. I just have two grievances with the process.
1) Unfortunately one of our boxes had to be repacked at an additional cost as it was too heavy, we weren't initially made aware that the box weight may be an issue despite letting the sales staff know that I wasn't aware of the exact weight but I did give the box dimensions. I appreciated that pack and send assisted us in having special boxes made f...
Took 2 days to pick up, but quick delivery once this happened.
My box was dropped off on a Thursday afternoon. It wasn’t picked up until Monday afternoon. But once picked up, from Perth, it was available in Sydney on Thursday afternoon. Box arrived in great condition. The tracking system was useless. When it was about to be delivered, the tracking showed as still being at Perth airport.
Hi Pam, Thanks for your feedback on your recent shipping experience. We're sorry that the experience didn't tick all the boxes but we're glad that your bike arrived safely. We'll pass your comments onto the teams concerned for their attention.
Thanks for responding. The tracking website was very inaccurate. It would have been better not to have used it all.
- Verified
Very fast but didn’t get asked to sign for it even though I paid for that service
Great pick up & delivery time.
I paid for the sign on arrival service but the delivery guy knocked on the door & was walking away when I opened it.
The parcel was sitting on the doorstep 5 meters from the street & anyone could have taken it
Hi Christoph. Thank you for providing this feedback and we are sorry to hear that the level of service you received fell short of your requirements. Please know this feedback will be brought to the at...
Read moretention of the carrier to ensure this is rectified for future shipments.Review collected in partnership with PACK & SEND
- Verified
good but somewhat inflexible.
Parcel was picked up and delivered on time, and the price was right. I had to change from dropped to depot and picked up from address (same suburb and price) however the system was inflexible and I had to cancel the first order and get a refund and rebook. Please fix this part of the system.
Hi Hamish, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service and for the suggestion you've made. The reason for the need to rebook a pickup from a d...
Read moreifferent address (even in the same suburb) is that a number of different drivers can service the one suburb/postcode so the booking needs to be allocated to the correct driver for that area. We hope this information helps.Review collected in partnership with PACK & SEND
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- 2 reviews
- 1 like
- Verified
Poor time estimate
Picked the package up when they said they would, but the 1-3 days is a flat out lie. Took 11 days from hallam, Melbourne - to Geelong. I've had packages from the UK get here quicker... Box was damaged but the internal item was packed well by the sender so was in one piece. I had also paid for signature on delivery, as it was an item worth over $400, they just dropped it at the front door. Carrier they used to pick it up in this instance was DHL.
Hi Michael, Thanks so much for taking the time to let us know of your recent experience. We apologise for the events you've described here. Whilst we do not know the details of your shipment, we can ...
Read moreinvestigate further to establish the reason for the delays over and above the COVID influence. Please visit our website https://www.packsend.com.au/contact-us/ and complete the enquiry form, being sure to advise your tracking number.Review collected in partnership with PACK & SEND
- 3 reviews
- 1 like
- Verified
Melb to Brisbane
No, the boxes were to be picked up Friday between 9 and 5. TNT were to pick them up from a residence but they did not show. After me ringing I was told they had been rescheduled to Tuesday (Monday was the holiday) - no reason, no excuse but i could drop them off at their nearest office. I did that Saturday morning and emailed them that that was the option I had taken. Yes, you guessed it, TNT came on the Tuesday - too late. All then went smoothly and they were delivered Friday, knocked about but intact.
Hi Sniffer. Thanks so much for taking the time to let us know of your recent experience and we do apologise that your goods were not collected within the correct time frame. We've taken note of the po...
Read moreints you've raised to take up directly with our team.Review collected in partnership with PACK & SEND
Questions & Answers
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.
Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)
UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?
Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Great service the fastest yet in years of online shopping
Excellent communication for dispatch and delivery. Very timely. Thank you.
Great service!
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Hi Cheyenne. Thank you for your feedback and we are sorry for the delayed response. This was the first we heard of this damage and needed to investigate. We have now been in contact with you directly ...
Read moreto address your concerns and provide a solution. If you have any questions, please do not hesitate to contact us directly in store.