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PACK & SEND
4.5 from 6,153 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Quick service, well packed

published

I left my kindle at a hotel. Pack & send collected it, packaged it up very well and got it to me in a couple of days. Great service! Thanks Lilydale branch!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Lilydale. Your review means a lot to us and we appreciate your support.

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Karen
KarenSydney Surrounds, NSW
  • 3 reviews

Fantastic, delighted with the service

published

Was pleasantly surprised how thoroughly our pieces were wrapped and protected for transport, and how fast they arrived. Can't recommend highly enough the team at pack n send. The follow-up calls were appreciated.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do Karen. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

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Great Service

published

We received great service from Pack and Send in Mittagong. Joe provided a quote quickly and was happy to offer a different service to New Zealand to try and reduce costs. The painting was beautifully wrapped and protected and arrived in perfect condition. We were very happy with the service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your experience with us Fiona. It's great to receive such a fabulous review from another happy & satisfied customer and we hope to see you again soon.

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  • Verified

Terrific service - no issues at all and cheap

published

Pack & Send was absolutely amazing! Very cheap considering the amount of hardware to come back to our business - and the delivery time was amazing. I've used other courier companies in the past which stated they had "good service" - but Pack & Send actually lived up to that statement. I will DEFINITELY be using Pack & Send in the future. If I could give a 10 star rating I definitely would. Thank so much for the amazing service you provide

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Jordan. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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Joe
Joe
  • 2 reviews
  • Verified

Delivery service

published

Goods were collected and delivered speedily. I would have liked a few more notifications of delivery status along the way but the actual device product was excellent.

Goods arrived in excellent condition

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Joe. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

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Review collected in partnership with PACK & SEND

Ben Sweet
Ben SweetSouth East Queensland, QLD
  • Verified

Easy, Fast and good value

published

I used Pack & Send for a one off delivery. The website was easy to use and inspired confidence that all the required information was collected. The package was picked up sooner than expected and delivered quicker than expected. I shopped around and the price was the best I could find. Very happy with my experience and happy to recommend.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience Ben. Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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Review collected in partnership with PACK & SEND

RIA
RIA
  • 2 reviews
  • 1 like

Great Service! Perfect Packing! Earlier than Expected Delivery!

published

Excellent communication from Toni throughout. Toni was lovely and helpful from the initial estimated quote to confirmation of price when the items were brought in by the seller to the discussion on suitable wrapping to ensure safe delivery. The parcel arrived today on the North Coast of NSW, earlier than expected. Items were beautifully packed to ensure no damage . We are delighted with the service from Pack and Send Bibra Lake WA.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Mich
MichPerth, WA

Excellent customer support

published

Amazing service, package arrived before scheduled date. International requirements all sorted out by pack and send. Extremely helpful and efficient when package was received. Only suggestion is a door to door drop for international deliveries would be a bonus

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Glenn Bouwer
Glenn BouwerSydney, NSW
  • Verified

Seamless and easy.

published

They have a very user friendly ordering process, the collection and delivery went off without any hitches and it was all done at a competitive price . No drama, I will definitely opt to use Pack & Send again!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Glenn. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

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Review collected in partnership with PACK & SEND

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Excellent work from the pack and send team southern highlands NSW

published

Excellent work from the pack and send team southern highlands NSW. The job was handled professionally and promptly with careful attention to packaging. Communication throughout was timely and reliable. Thank you.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience PJS. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!
stephen whittle
stephen whittleGreater Melbourne (Outer), VIC
  • Verified

Great service

published

Arrived quickly and on time. No damage and inquiries were answered quickly and accurately Tracking information was easy to follow up. Service centre was handy to senders location. Will use again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Stephen. It is awesome to know that everything went well throughout your delivery experience and we hope to see your business again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Pack and Send Norwood, SA

published

Friendly & efficient service from Leonie and her team at Pack and Send, Norwood. Received tracking information which showed me exactly where the package was at all times. Our package arrived much quicker than expected. Will definitely use again!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Samantha. We're so happy to know that everything went well throughout your experience with us and look forward to helping you again soon.

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Naomi
NaomiGreater Melbourne (Outer), VIC
  • 2 reviews

Extremely happy

published

I was the sender and receiver. I didn’t want the person sending my saddle to have to make a trip into town and find packaging. Pack and send took all that burden away! Jason was super easy going with a few different scenarios I came up with. The pricing was excellent and my saddle arrived within the time frame even with Easter right in the middle of it all! I definitely recommend this company!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do Naomi. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

Similar opinion? Write a review on ProductReview.com.au!

Thanks - you’ve been terrific

published

Flawless service. Almost immediate response to request for a quote, considerate and helpful and unbelievably quick delivery. Couldn’t have made it easier. Thank you. Picked up when you said you would. Let me know when package was delivered l

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Steph. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Maria S
Maria SHamilton
  • 2 reviews
  • 1 like
  • Verified

Amazing service

published

Very helpful service, went the extra mile. Parcel was packaged very well and delivered quickly. The whole experience from the beginning to the end was very easy. Highly recommend and will be using again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience Maria. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Page 1 of 10

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

No answers
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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