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PACK & SEND
4.5 from 6,152 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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John D
John DMetropolitan Adelaide, SA
  • 7 reviews
  • 6 likes

Its 2022 and pack and send don’t think people using wheelchairs have parcels to send

published

I rolled my wheelchair to the nailsworth pack and send and there were steps at the entry. I called and asked for the wheelchair accessible entrance and was told the building is old and other shops like this. Although the person was helpful, don’t rent places that are inaccessible to customers and if you go ahead and rent it then ask for a wheelchair entrance. So much for ‘ There are No Limits to the solutions we can provide for you.’ as pack and send suggest.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
John D
John D

What will you be doing about current sites that have no access?

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

As advised, we've passed your comments onto our management for incorporation into future site selection processes. It is difficult for established sites to accommodate however, this will be looked into and discussed further.

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Cheyenne
CheyenneSouth East Queensland, QLD

Good experience but items broken

published
  • Thumbnail
  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Took 2 days to pick up, but quick delivery once this happened.

published

My box was dropped off on a Thursday afternoon. It wasn’t picked up until Monday afternoon. But once picked up, from Perth, it was available in Sydney on Thursday afternoon. Box arrived in great condition. The tracking system was useless. When it was about to be delivered, the tracking showed as still being at Perth airport.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Pam, Thanks for your feedback on your recent shipping experience. We're sorry that the experience didn't tick all the boxes but we're glad that your bike arrived safely. We'll pass your comments onto the teams concerned for their attention.

Pam Crabb
Pam Crabb

Thanks for responding. The tracking website was very inaccurate. It would have been better not to have used it all.

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  • Verified

Very fast but didn’t get asked to sign for it even though I paid for that service

published

Great pick up & delivery time.
I paid for the sign on arrival service but the delivery guy knocked on the door & was walking away when I opened it.
The parcel was sitting on the doorstep 5 meters from the street & anyone could have taken it

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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  • Verified

good but somewhat inflexible.

published

Parcel was picked up and delivered on time, and the price was right. I had to change from dropped to depot and picked up from address (same suburb and price) however the system was inflexible and I had to cancel the first order and get a refund and rebook. Please fix this part of the system.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

over priced

published

work with pickles auction to charge ridiculous delivery prices, and do not bother packaging for you kinda suss. Was not a nice experience paying 200$ when a courier could do it for 30$, if it was packaged

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Laurence
LaurenceMetropolitan Adelaide, SA

What a rip off

published

I had a package sent from Geelong to Adelaide. The only good thing about the experience is it was well packed & arrived the next day. The negatives , and there are plenty , the person I dealt with was at times quite rude saying he was super busy. Sorry but I fail to see how that is my problem. That I could have dealt with had it not been for the outrageous cost. For a 30kg parcel $351 when I believe it should have only cost around $170. I complained & then had some manager ring me to discuss & said he would come back to me. He rang me next day to say nothing they were prepared to do to reduce the cost.

As the headline says , a rip off. PACK & SEND way , way too expensive, there are much cheaper options around.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Sniffer
SnifferGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like
  • Verified

Melb to Brisbane

published

No, the boxes were to be picked up Friday between 9 and 5. TNT were to pick them up from a residence but they did not show. After me ringing I was told they had been rescheduled to Tuesday (Monday was the holiday) - no reason, no excuse but i could drop them off at their nearest office. I did that Saturday morning and emailed them that that was the option I had taken. Yes, you guessed it, TNT came on the Tuesday - too late. All then went smoothly and they were delivered Friday, knocked about but intact.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Mani
ManiPerth, WA
  • 3 reviews
  • 4 likes

Unreliable

published

I used them for the first time and they made an unauthorised transaction mentioning the luggage exceeded the weight a week after the delivery. My father checked everything thrice and the weight was only 56 kg. Surprisingly, they claimed that the weight is 102 kg without any evidence. Unreliable company ripping off people.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Mani
Mani
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No customer service

published

Very disappointed are the words to describe Pack and Send customer service. I was over charged for 1 box with the details on the invoice saying CORRECT WEIGHT/DIMENSIONS. 2 friendly emails later and I was not responded to after that.
Poor customer service, I will look around before booking again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Alistair. Please continue to discuss this matter with the Customer Care Team directly as they are currently investigating your enquiry. Thank you.

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Tom
TomSydney, NSW

Avoid Mascot pack and send on saturdays

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Tom. We are truly sorry to hear of your experience. We are currently looking in to this to ensure this does not happen in future.

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Questions & Answers

LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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