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Pros
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Quick service, well packed
I left my kindle at a hotel. Pack & send collected it, packaged it up very well and got it to me in a couple of days. Great service! Thanks Lilydale branch!
- 3 reviews
Fantastic, delighted with the service
Was pleasantly surprised how thoroughly our pieces were wrapped and protected for transport, and how fast they arrived. Can't recommend highly enough the team at pack n send. The follow-up calls were appreciated.
Thank you for your kind words and for giving us a high five for all that we do Karen. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.
Great Service
We received great service from Pack and Send in Mittagong. Joe provided a quote quickly and was happy to offer a different service to New Zealand to try and reduce costs. The painting was beautifully wrapped and protected and arrived in perfect condition. We were very happy with the service.
Thanks so much for taking the time to write to us about your experience with us Fiona. It's great to receive such a fabulous review from another happy & satisfied customer and we hope to see you again soon.
- Verified
Terrific service - no issues at all and cheap
Pack & Send was absolutely amazing! Very cheap considering the amount of hardware to come back to our business - and the delivery time was amazing. I've used other courier companies in the past which stated they had "good service" - but Pack & Send actually lived up to that statement. I will DEFINITELY be using Pack & Send in the future. If I could give a 10 star rating I definitely would. Thank so much for the amazing service you provide
Thank you so much for taking a few moments to let us know how we did Jordan. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
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- Verified
Easy, Fast and good value
I used Pack & Send for a one off delivery. The website was easy to use and inspired confidence that all the required information was collected. The package was picked up sooner than expected and delivered quicker than expected. I shopped around and the price was the best I could find. Very happy with my experience and happy to recommend.
Thanks so much for taking the time to write to us about your Pack & Send experience Ben. Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.
Review collected in partnership with PACK & SEND
- 2 reviews
- 1 like
Great Service! Perfect Packing! Earlier than Expected Delivery!
Excellent communication from Toni throughout. Toni was lovely and helpful from the initial estimated quote to confirmation of price when the items were brought in by the seller to the discussion on suitable wrapping to ensure safe delivery. The parcel arrived today on the North Coast of NSW, earlier than expected. Items were beautifully packed to ensure no damage . We are delighted with the service from Pack and Send Bibra Lake WA.
Thanks so much for taking the time to review your experience with us Ria. It was a pleasure to assist with your requirements to ensure safe travel of your items. We are so thrilled to hear how happy y...
Read moreou were with our service and hope to see you again soon.Excellent customer support
Amazing service, package arrived before scheduled date. International requirements all sorted out by pack and send. Extremely helpful and efficient when package was received. Only suggestion is a door to door drop for international deliveries would be a bonus
Thank you for your kind words and for giving us a high five for all that we do Mich. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off. Your opinion...
Read more & feedback is valuable to us and helps us work towards improving all aspects of our business.- Verified
Seamless and easy.
They have a very user friendly ordering process, the collection and delivery went off without any hitches and it was all done at a competitive price . No drama, I will definitely opt to use Pack & Send again!
Thank you so much for your 5 star review and your positive comments Glenn. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.
Review collected in partnership with PACK & SEND
Excellent work from the pack and send team southern highlands NSW
Excellent work from the pack and send team southern highlands NSW. The job was handled professionally and promptly with careful attention to packaging. Communication throughout was timely and reliable. Thank you.
Thanks so much for taking the time to write to us about your Pack & Send experience PJS. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.
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- Verified
Great service
Arrived quickly and on time. No damage and inquiries were answered quickly and accurately Tracking information was easy to follow up. Service centre was handy to senders location. Will use again
Thank you so much for taking a few moments to let us know how we did Stephen. It is awesome to know that everything went well throughout your delivery experience and we hope to see your business again soon.
Review collected in partnership with PACK & SEND
Pack and Send Norwood, SA
Friendly & efficient service from Leonie and her team at Pack and Send, Norwood. Received tracking information which showed me exactly where the package was at all times. Our package arrived much quicker than expected. Will definitely use again!
Thank you so much for your 5 star review and your positive comments Samantha. We're so happy to know that everything went well throughout your experience with us and look forward to helping you again soon.
- 2 reviews
Extremely happy
I was the sender and receiver. I didn’t want the person sending my saddle to have to make a trip into town and find packaging. Pack and send took all that burden away! Jason was super easy going with a few different scenarios I came up with. The pricing was excellent and my saddle arrived within the time frame even with Easter right in the middle of it all! I definitely recommend this company!
Thank you for your kind words and for giving us a high five for all that we do Naomi. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.
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Thanks - you’ve been terrific
Flawless service. Almost immediate response to request for a quote, considerate and helpful and unbelievably quick delivery. Couldn’t have made it easier. Thank you. Picked up when you said you would. Let me know when package was delivered l
Thank you so much for your 5 star review and your positive comments Steph. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
- 2 reviews
- 1 like
- Verified
Amazing service
Very helpful service, went the extra mile. Parcel was packaged very well and delivered quickly. The whole experience from the beginning to the end was very easy. Highly recommend and will be using again.
We really appreciate you taking the time to write to us about your Pack & Send experience Maria. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
Painting delivery
Professional packing with a very competitive price and fast delivery. Exceeded expectations. Friendly, courteous service both prior to sending and ensuring delivery was made. I recommend this service very highly.
Thank you for taking the time to tell us about your experience David. We're so glad to hear you were happy with our service and look forward to helping you again soon.
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
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Thanks so much for taking the time to review your experience with Pack & Send Lilydale. Your review means a lot to us and we appreciate your support.