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Good experience but items broken
I found the sales staff to be helpful and I appreciated the follow ups, I also appreciated the communication and assistance of the delivery truck driver. I just have two grievances with the process.
1) Unfortunately one of our boxes had to be repacked at an additional cost as it was too heavy, we weren't initially made aware that the box weight may be an issue despite letting the sales staff know that I wasn't aware of the exact weight but I did give the box dimensions. I appreciated that pack and send assisted us in having special boxes made f...
- 3 reviews
- 1 like
- Verified
Melb to Brisbane
No, the boxes were to be picked up Friday between 9 and 5. TNT were to pick them up from a residence but they did not show. After me ringing I was told they had been rescheduled to Tuesday (Monday was the holiday) - no reason, no excuse but i could drop them off at their nearest office. I did that Saturday morning and emailed them that that was the option I had taken. Yes, you guessed it, TNT came on the Tuesday - too late. All then went smoothly and they were delivered Friday, knocked about but intact.
Hi Sniffer. Thanks so much for taking the time to let us know of your recent experience and we do apologise that your goods were not collected within the correct time frame. We've taken note of the po...
Read moreints you've raised to take up directly with our team.Review collected in partnership with PACK & SEND
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Great service
Never had an issue. Always fast and reliable
Awesome
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Hi Cheyenne. Thank you for your feedback and we are sorry for the delayed response. This was the first we heard of this damage and needed to investigate. We have now been in contact with you directly ...
Read moreto address your concerns and provide a solution. If you have any questions, please do not hesitate to contact us directly in store.