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PACK & SEND
4.5 from 5,887 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Kate
KateSouth East Queensland, QLD
  • Verified

better than Australia Post

published

Booked online which was easy and convenient. Rang my local agent (Mermaid Beach) to check on the pick up and they were quite rude and dismissive, stating that if I had booked online it had nothing to do with them. Quite disappointing, as a first time user I will never recommend that branch to deal with. No one came to collect, so I chased another agent down the street to pick my package up. Wasn't the best start to be honest. Delivery was quick and arrived safely.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Len Regan
Len ReganGreater Melbourne (Outer), VIC
  • Verified

Disappointed with initial booking options on website

published

On-line booking website was initially confusing and misleading.
I was looking for self-service, but the options were based on gross weight of consignments.
Initially I was sent to a service centre which took a day to provide a quote, which was more than twice the self-service cost.
Eventually I was able to work out how to get to self-service, which I had used many times in the past.
Courier collection and delivery was up up to the usual Pack and Send good standard.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Anthony
Anthony
  • 2 reviews
  • Verified

Not picked up.

published

Package wasn't picked up on day booked for. After I dropped it off at third party Depo it did arrive fairly quickly though. Next time I'll just drop it off.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Raddy
RaddySydney, NSW
  • 2 reviews
  • Verified

poor lost delivery resolution

published

Rang lost parcel number 8 times, no one answered and line dropped out often. Finally sent a message that parcel missing but only reply was that message was read. nothing about trying to fix the problem.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Raddy
Raddy

Thanks, parcel finally delivered Saturday. Thanks

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Review collected in partnership with PACK & SEND

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Mark
Mark Central Highlands and Goldfields, VIC
  • Verified

Late Pick Up

published

Booked a pick up at 9.45 am Mon 28/6 in Ballarat Vic (population 800000+) receiving confirmation parcel would be collected 10am - 6pm same day. I had to ring next day (in the afternoon) to say no pick up has been made. Parcel was collected at 4.50pm Tuesday 29/6 a day late. Parcel was delivered 9 days later to Western Australia on Thurs 8/7 so delivery time was good - Carrier used was Couriers Please.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Merrilyn Crabbe
Merrilyn CrabbeWestern District, VIC
  • Verified

Two packages sent, first submitted by receiver, second submitted by myself (sender)

published

Order AUW0423594B5: Collection date 14 June. Not collected until 23 June. Many scheduled pick up times passed without collection.
AUW0425740D9: Collected on time. Courier excellent.
Tracking information for both was accurate.
Delivery quick.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Merrilyn Crabbe
Merrilyn Crabbe
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for your kind words and continuous support Merrilyn. Please stay safe and we can't wait to see your business again soon.

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Review collected in partnership with PACK & SEND

Mick E.
Mick E.South East Queensland, QLD
  • Verified

Check the estimated delivery dates before confirming pickup.

published

Easy to use website and signup. However estimated delivery time/day should be clearly stated before confirmation or payment. Only after paying for what I believed was delivery on the same day as pickup did I see when tracking the package that it was scheduled for one week later.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

D J M
D J MGreater Melbourne (Outer), VIC
  • Verified

Great service and price if you use self-service only.

published

Great service and price if you use self-service only. If not, expect your pants to pulled around your ankles for an in store quote. Was overcharged in store about $130 for the same thing.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Joy
JoyPerth, WA
  • Verified

Unclear online booking !

published

Manifest states A4 envelope documents but had to pay further $35 before delivery because They say I selected parcel , yet manifest says otherwise ! Rather use DHL direct ..much clearer when booking !

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Joy
Joy

Value given $1 ...no justification ...how does customs in receiver country see what I selected online in australia ?

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Review collected in partnership with PACK & SEND

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Benjamin OBrien
Benjamin OBrienGreater Melbourne (Metropolitan), VIC
  • Verified

Domestic delivery review

published

Website easy to use. Package was picked up on time and delivered quickly. However I selected sign on delivery - this did not happen - goods were left on the receivers doorstep which is visible to the road. Not ideal and one of the reasons I selected sign on delivery.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Benjamin, We do apologise for what has occurred here and understand your dissatisfaction. We've taken note of the points you've raised to take up directly with the carrier involved.

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Review collected in partnership with PACK & SEND

onetrack
onetrackPerth, WA
  • 29 reviews
  • 15 likes
  • Verified

Average shipping agency

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
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Review collected in partnership with PACK & SEND

My item reached its destination.

published

My deliveries arrived quite timely at the intended destination, hence the three stars. Lost two due to calling pack and send to provide entry code for the delivery address who told me that my item might be sent back to me. Four days after pick up and tracking showed it was almost at the delivery address....so this caused significant concern for no reason. I called admin a couple of times and they sounded very down and negative.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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JaneW
JaneWSouth East Queensland, QLD
  • 4 reviews
  • 2 likes
  • Verified

Good service but inconvenient website for booking

published

My package was picked up as booked and delivered impressively quickly, no problems at all. And cheaper than Australia Post.
But I was hugely frustrated by the fact that I couldn't save my online quote. At every stage I found I needed to collect more details to complete the quote and had to re-enter it all from scratch every time. eg. I didn't find out till the very last step that I had to include my recipient's phone number. That meant logging out, emailing my buyer, and waiting for the reply. Altogether it took 4 attempts before I could complete it.
If I use this again I will have a better idea what details to get before I start, but I find the lack of such an obvious feature very thoughtless.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Karen Churcher
Karen ChurcherSouth East Queensland, QLD
  • Verified

Mostly good...

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Rod Macneil
Rod MacneilGreater Melbourne (Inner), VIC
  • Verified

Seemed to be OK

published

Online booking process was fine. I was surprised to see my package picked up by a guy in an AusPost vest and loaded into a StarTrack truck -- are they all the same operator? The driver didn't collect the paperwork, even when I offered it to him. Eight hours later I got an email saying that my package hadn't been entered into the system, and asking if it had been collected -- not exactly reassuring.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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