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PACK & SEND
4.5 from 6,153 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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  • Verified

Fast and Reliable!!

published

We have used Pack n Send quite a few times and our packages are always picked up on time and delivered on time and packages are in the same condition when sent!
They are affordable and it is such an easy process!
Tracking information is always up to date and accurate.
Highly recommend!!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with PACK & SEND

Melissa
Melissa
  • 2 reviews
  • Verified

Such great prices and great service

published

So happy with how affordable they are and the fact they will collect large packages from your door is great, it makes it so much easier when you’ve got kids at home

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with PACK & SEND

Kevin Patten
Kevin PattenPerth, WA
  • Verified

Top Shelf Service

published

I have used Pack & Send on several occasions and the process is easy. Top shelf customer service, on time pickup & delivery and goods delivered in A1 condition. Highly recommended outfit.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with PACK & SEND

Julie Verri
Julie VerriFar North Queensland, QLD
  • Verified

Amazing and prompt service!

published

Best service to date. Got someone on the phone to help with quoting straight away and they were extremely helpful and patient with working out dimensions etc. Goods were picked up the next day! And arrived promptly and safely with no breakages to the receiver. I will definitely use this service again!!! Thank you!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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Victor74
Victor74
  • 2 reviews
  • 3 likes
  • Verified

Solid, Professional Service

published

Item collected by CouriersPlease on time & tracking via CP website was up to date (Pack & Send's tracking was updated shortly thereafter). Item shipped to Wollongong, NSW & arrived before stated ETA.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your business.

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Review collected in partnership with PACK & SEND

Amazing Service

published

Have used Pack & Send Mackay previously, so was a no brainer to return when I needed to send another package of valuable goods. Once again amazing customer service, package was delivered on time, to the correct recipient, in same condition as wnen send and the pricing was excellent. Cant' recommend these guys highly enough.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Eva Derham
Eva DerhamGreater Melbourne (Outer), VIC
  • Verified

Easy Efficient & Reliable

published

As a first time user of Pack & Send, I found the whole process straightforward.
item was picked up for delivery as booked.
Item arrived as stated by pack n Send and I received a notification that it had been delivered.

Cost effective too!

Will definitely use again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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Review collected in partnership with PACK & SEND

Quick service, well packed

published

I left my kindle at a hotel. Pack & send collected it, packaged it up very well and got it to me in a couple of days. Great service! Thanks Lilydale branch!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Lilydale. Your review means a lot to us and we appreciate your support.

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Great Service

published

The packages were picked up at the appointed time and I could track their progress.
They were expertly packed and delivered promptly to Geelong, in Victoria.
Daniel was always available by phone for any inquiries.
I couldn't be happier with the overall service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

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Sandra
SandraSouthern and Hills, SA

Great service and price

published

I delivered the package to Norwood for further packaging and despatch. It was delivered in Victoria, as promised, on time following which I received a confirmation email. All good! I would certainly use this service again and would recommend it ton others.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Norwood. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

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Char0681
Char0681Leederville
  • 4 reviews
  • 2 likes
  • Verified

Excellent Service

published

Booked to have a flatscreen tv moved from Perth to QLD. They were efficient, professional and helpful. Booking was easy. They arrived on time and everything was delivered safely and on schedule.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Great Service

published

We received great service from Pack and Send in Mittagong. Joe provided a quote quickly and was happy to offer a different service to New Zealand to try and reduce costs. The painting was beautifully wrapped and protected and arrived in perfect condition. We were very happy with the service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your experience with us Fiona. It's great to receive such a fabulous review from another happy & satisfied customer and we hope to see you again soon.

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Couriers

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Curt M
Curt MSouth East Queensland, QLD
  • 2 reviews
  • Verified

Self Service - a cost effective option

published

Using Self Service to send a single Golf Club interstate proved to be a cost effective alternative, thanks to staff @ Milton pack n send for advising me of this option.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience Curt. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Melo
MeloSouth East Queensland, QLD
  • 2 reviews
  • Verified

Efficiency plus .

published

This is the first time I used Pack and Send . They were very efficient delivering my parcel to Sydney in just 2days . Amazing service will definitely be using them again .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do Melo. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

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Review collected in partnership with PACK & SEND

Perfect handling of the shipment

published

From the time I called the company, I received very accurate and prompt responses. They kept me updated on the shipment till it got delivered. I am quite happy with the service I received and won't hesitate to recommend it to anyone who wants their goods delivered to any part of the world.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Chaminda. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

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Page 1 of 10

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

No answers
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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