PACK & SEND

I was suppose to receive my urgent parcel 6 days ago. There was no updates whatsoever and when I called, the lady insisted I would receive it a few days later. Today I called and they said it’s misplaced and will take 7-14 days to search. Totally irresponsible.

Very unfortunate experience with Pack & Send. Booked in a delivery for Melb from Syd and the parcel ended up being returned to sender due to unsuccessful delivery. After my third phone call, I was told that there's nothing they can do and I have to re-book and pay again ($100). Yes, the sender received a tracking number, however, the receiver received zero correspondence or notifications regarding the parcel. A card wasn't left at the address when delivery was attempted either and all I was told on the phone was that it was my responsibility to...

I was moving from Sydney to Melbourne. I had 7 boxes delivered from Sydney to Melbourne in January and I received 6 of them at the beginning of February. The seventh box was then claimed that it is delivered but I have never received it. All I got was a piece of cardboard (see attached pic) that was cut out of the original missing seventh box. I have no idea how that could happen. I tried to reach out to customer services and they kept telling me they were trying to resolve the problem. Then, in March they sent me an email one last time telling...

Purchased expensive bike wheels. Paid for courier, express send and insurance. After 4 weeks told it might be another two weeks. When I asked why I was told it was because of flooding in the far north of SA. I live in Adelaide. They then said it's probably because of the serious train derailment in the east of Adelaide. Again, what? App not updated. Told 24th Jan, then 27th, then 4th Feb, then 12th. Now maybe 15th. I work in Adelaide, can I drive the 10 minutes and pick it up. Yes, will send you the details. Then nothing. If you've lost my whee...

One parcel is still undelivered after 6 months and customer service more or less said that is is unlikely to be delivered or found, the 2nd parcel was cancelled after we waited over two weeks for it to be picked up and the 3rd parcel arrived after being out for delivery for nearly 2 months. Not good enough. AVOID if their chosen carrier is Aramex/Fastway.

I sent 2 bags and received a call: only one arrived. I wonder where the other one is. The person who called me said it is probably the sender’s fault.

An update to my previous review...
As a weekly user of Pack & Send, I'm VERY SAD to say that Pack and Send has joined the ranks of other pathetic services, including Sendle (zero stars for them), Smartsend, and others, who manage to lose parcels and keep stringing people along for several weeks before finally admitting they haven't got a clue.
My very large parcel (1.8mtrs tall, 800mm wide) traveled 40 minutes from Rutherford to Newcastle, where they promptly lost it, after scanning it into the depot. How they lose something so huge is beyond me.
However, it took a further 6 weeks before they finally advise us that they lost it.

Delivered parcel to Bendigo pack and send,was picked up by courier 22.9.2021 , contacted numerous occasions still missing as of today 9.10.2021 , told it would be looked into still no emails or communication since

Customer service non existent. 2 parcels collected going to same address and 1 not delivered and no idea where it is. Will never use them again. Would have been quicker to send by anyone other than them!

Orig quote $80,took their advice packed item and resubmitted, new quote $60,"ok,pickup" (3 blocks from depot),Was then rang up, $85 (??),"unhappy but go ahead. Next call, it's $125,"Really ??". Well you packed it, its bigger now. lost it at this point, being disabled with poor hearing and speech I don't really enjoy being exploited, I also made another error and put down price I paid for item ($20) not its value ($150).I'm assuming my tool cabinet is now sitting on their wall . And just to emphasize how poor this service is,1 hour after losing it with them Sendle delivered a larger cabinet, also interstate within 2 days and a third of their price.
Guess who I'll be using in future .

We selected Pack and Send following their overall good reviews to send a regular gift parcel from Brisbane to Melbourne with both the insurance and signature on delivery. We were aware that due to COVID, delays of about 2-3 additional days (on top of the regular 2-3 days delivery) may occur. While it is understandable, it became concerning that after 11 days, the tracking status still hadn't been updated. It took over 4 days and 7 calls attempt to get in touch with them in the meantime! We then got notified of the delivery details but my daught...

Best for businesses not homes
Package not picked on scheduled day. 9am - 5pm couldn't move from my house, didn't come! Picked up next day, still took 2 days to go 20kms

Sent 3 packages from Melboune to Woolongong only 2 arrived that was 11 days ago and still waiting on 3 item to be delivered to my client who is understandable disgruntled and it makes me look bad. customers service is unhelpful with no transparency or care.

Did not deliver parcel, dropped it to a Post Office instead. Would never use this service again. Paid for overnight delivery when we could have paid Aust post less. Bad service.

Online service used
Dreadful
Didn't advise of the pick up not being done
Tried to charge extra $44 for pick up even though advised of details
Startrak who were commissioned by them to deliver at the other end lost one of our boxes