Online service used
Dreadful
Didn't advise of the pick up not being done
Tried to charge extra $44 for pick up even though advised of details
Startrak who were commissioned by them to deliver at the other end lost one of our boxes

Item was booked through Pack and Send. 6 weeks later when tracking information suggests it was delivered, it still hasn't arrived and Pack and Send have no idea where the package is. They informed me that they are merely the middle men and Couriers Please have the parcel.

How can a parcel dropped off on December 1 2020 in Maroochydore Qld Still not be delivered as I write this? Rude staff , never returns calls, couldn't care less about providing the service you pay for . Use Australia Post.

They LOST my package, tracking said it was delivered 4 weeks ago and it wasn't. They have stopped replying to my emails. The last thing they told me is 'it will turn up eventually'. Completely unacceptable and I am outraged. It's been lost for weeks. I used to love pack and send and used it all the time, never, ever again.

paid over $200 for a small domestic shipment , they didnt use their service but gave it to star track , half shipment arrived and other half lost somewhere , not helpful , will never use them again

After having constant issues with Australia Post Express Post and the increase in pricing I decided to look at other options. After reading the reviews here I thought I would give Pack & Send a go. Pricing was good and they said it would be 2-3 days for delivery.
Gave the box to Pack & Send on the 23/11/2020 and 5 days later...still nothing delivered and the tracking is appalling. Customer Service is even more woeful. I logged an online enquiring and got the most useless email back from [name removed] telling me to continue to check the scanni...

I used 'Pack & Send' to pick up an Embroidery Machine from Victoria and deliver it to Perth, I paid extra for because I wanted the parcel signed for, from there, I received no tracking information, except 'Expected delivery Tuesday 4th Aug' It didn't come, and there was still no traking information, so I rang Pack & Send, I was told someone would get back to me in the morning, Wednesday I received an email saying my parcels were still in transit, and to use the tracking number and it will let me know when my parcels are being delivered.
I chec...

The item in question (laptop) was well packaged and had the "Pack and Send" and "Couriers Please" labels affixed in clearly visible locations.

Item was picked up by "Couriers Please" and scanned into their system. Item showed up as scanned into the "Pack and Send" system too.

Item was not delivered in a timely manner (wasn't delivered at all). I only found out from the recipient contacting me and advising that it had not arrived and I commenced contact with "Pack and Send" Customer support.

"Pack and Send" Customer support was very lackin...

Package was picked up 2 days after booking was made.
Online tracking revealed parcel sat at Sydney depot for 5 days. A week after pickup tracking revealed parcel had still not left Sydney..
The same day (Tuesday August 18) I received an email stating the package had been delivered. Checked with recipient who confirmed the delivery had not taken place. Subsequent investigation revealed that the parcel had not even reached the destination state. It was apparently sitting in Melbourne
There is still no sign of the delivery almost a week after it was claimed it had been delivered.
I rated this experience as terrible only because it was the lowest rating available

This company works with couriers who, in our area (Coburg) seem to regularly not attempt delivery and direct you to pack & send to pick up parcels. This despite being in the middle of a pandemic. When I went to pick up my latest parcel, which was directed here without an attempted delivery, despite having chronic conditions and need to reduce external exposure due to COVID, and I raised this as an issue with the owner, I was met with a torrent of abuse and threats from the owner. Including yelling in my face while the owner didn't even have a m...

I posted an item and before doin so i asked if item will be delivered next day and i was promised it will reach the destination by end of business day next day so i booked and paid next day item didnt arrive when i called i was told no one can't promise you that will arrive next day and person was rude to me i would never use pack and send again or couriers please as they are same company.
Tried calling today no one answers the calls and item hasn't been delivered

I am waiting on my express shipping since 7 business days , as I requested discount or refund , it’s been declined by a service women called [Name Removed]

I can understand her decision to decline refund, but I can’t understand why she didn’t offer me discount automatically

Obviously whoever is responsible has not studied how to do costumer service.

Your service send me an email 9 days after lost tracking of my shipping , “GREAT NEWS WE FOUND YOUR PARCEL”

Just to remind you , it’s been express shipping insured and paid $35,67 the distance was 100km from Bunbury WA to DAWESVILLE WA , In time of open regional BORDERS.
...

Update: Pack n send reached out to me following this review. Apologized and refunded me in Full. Hence, I am upgrading this to a 4 star based on customer services.
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I booked a courier through PacknSend. It was to go to Amazon in Dandenong which I have done several times before. PacknSend use couriers please for delivery and courier specified return reason as being - "Banned site meaning, the driver cannot deliver due to them (receiver) refusing delivery due to Corona Virus and excessive delivery time. "
My argument ...

Item was sent through pack and send. It was then sub contracted to couriers please. I suggest pack and send look at "couriers please" reviews before continuing to do business with them. I understand things can go wrong and get lost but there is a complete lack of communication. I can't get any info from either pack and send or "couriers please" on where my delivery is. I have contacted both several times. "Couriers please" FAQ is just misdirection and asks you to contact the depot but doesn't tell you which depot or even how to contact th...

Lost a guitar, couldnt track it and still too this day have no idea.
Do not use. There useless phone support is unbearable to understand and they just dont care.
Work with the consumer affairs on postal issues eith pack n send.

No updates, apparently I needed to pay extra taxes before delivery could be finalised due to incorrect information on the document they prepared or pay extra to have item returned

Parcel delivered to wrong address, took 1 week to get receipt from carrier to work this out. My customer had to pickup his delivery from wrong address. I had to discount for the delay so now out of pocket to keep the customer happy. Shame this was the first time using pack and send

Booked a service online for one small tile sample and was told that I would receive it the next day what didn't happened.
Called a number of time and the staff didn't know where the package was eventually someone told me that my package was on the way and I would receive it by the end of the day and if it didn't come to call them back. Long story short 3 days latter and I am still waiting and the staff still don't know where it is.
Never again

Package was picked up from one location. Didn't hear anything for 2 weeks. Then returned. No phone calls, emails or explaination, just charged full fee. After many phone calls we've given up on every seeing a refund. Would not recommend this company. They even suggested that we were lucky they didn't charge us a return fee. Ridiculous.

I have had a lot of problems I used this company which also uses courier please ,I have been told lies from courier please but pack and send are trying to resolve my package finally getting delivered