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PACK & SEND
4.5 from 6,256 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

1.3
36 reviews
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Rambo
RamboPerth
  • 3 reviews
  • 7 likes

Can’t find my parcel, no updates and no deadlines given

published

I was suppose to receive my urgent parcel 6 days ago. There was no updates whatsoever and when I called, the lady insisted I would receive it a few days later. Today I called and they said it’s misplaced and will take 7-14 days to search. Totally irresponsible.

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Worst experience with any company, EVER!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
frustrated
frustrated
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Hayes C.
Hayes C.Greater Melbourne (Inner), VIC

lost my belongings and horrible customer services

published
  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Hayes C.
Hayes C.

Hi, thank you, I would love to hear from you again, thanks.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Our apologies Hayes. Please allow me to contact PACK & SEND Mascot on your behalf.

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  • Verified

$70 for 3 weeks late parcel from Illawarra to Adelaide

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LostParcel
LostParcel

Still hasn't arrived. "Quick Resolution"? Over weeks and zero delivery with app not updated since the 27th of Jan. Yep. Great communication?

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

I understand your consignment has been delivered to a LPO and this has been communicated to you from the Customer Service Team this morning. Our tracking is linked with the carriers and once scanning occurs, the tracking will update.

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  • Verified

Worst Service Ever - Parcel Never Delivered and Customer Service Non Existant

published

One parcel is still undelivered after 6 months and customer service more or less said that is is unlikely to be delivered or found, the 2nd parcel was cancelled after we waited over two weeks for it to be picked up and the 3rd parcel arrived after being out for delivery for nearly 2 months. Not good enough. AVOID if their chosen carrier is Aramex/Fastway.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Monica
MonicaMetropolitan Adelaide, SA
  • Verified

I was very confused

published

I sent 2 bags and received a call: only one arrived. I wonder where the other one is. The person who called me said it is probably the sender’s fault.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Monica
Monica

Hello, sorry the tracking number is AUW0463824D0. Today I went pick up the first bag, we clarified that the second bag is on its way.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you Monica and we are glad to know your 2nd parcel is on the way. We sometimes see split shipments for many reasons and I hope this hasn't inconvenienced you at all.

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Review collected in partnership with PACK & SEND

Jeff
Jeff
  • 6 reviews
  • 11 likes
  • Verified

Updated review

published

An update to my previous review...
As a weekly user of Pack & Send, I'm VERY SAD to say that Pack and Send has joined the ranks of other pathetic services, including Sendle (zero stars for them), Smartsend, and others, who manage to lose parcels and keep stringing people along for several weeks before finally admitting they haven't got a clue.
My very large parcel (1.8mtrs tall, 800mm wide) traveled 40 minutes from Rutherford to Newcastle, where they promptly lost it, after scanning it into the depot. How they lose something so huge is beyond me.
However, it took a further 6 weeks before they finally advise us that they lost it.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Jeff,
It’s so great to receive feedback like this from our happy customers. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Jeff
Jeff
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Peter Todd
Peter ToddWimmera, VIC

Very dissapointed

published

Delivered parcel to Bendigo pack and send,was picked up by courier 22.9.2021 , contacted numerous occasions still missing as of today 9.10.2021 , told it would be looked into still no emails or communication since

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Poor service

published

Customer service non existent. 2 parcels collected going to same address and 1 not delivered and no idea where it is. Will never use them again. Would have been quicker to send by anyone other than them!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Sorry to hear about this, Marg. We do apologise for what has happened. In order to investigate further, we do need your tracking number. Please DM us wit this information and we can look into the matter for you.

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ex customer
ex customerCentral Highlands and Goldfields, VIC
  • 2 reviews
  • 4 likes

Kingsgrove (Syd) Pack and Send

published

Orig quote $80,took their advice packed item and resubmitted, new quote $60,"ok,pickup" (3 blocks from depot),Was then rang up, $85 (??),"unhappy but go ahead. Next call, it's $125,"Really ??". Well you packed it, its bigger now. lost it at this point, being disabled with poor hearing and speech I don't really enjoy being exploited, I also made another error and put down price I paid for item ($20) not its value ($150).I'm assuming my tool cabinet is now sitting on their wall . And just to emphasize how poor this service is,1 hour after losing it with them Sendle delivered a larger cabinet, also interstate within 2 days and a third of their price.
Guess who I'll be using in future .

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
ex customer
ex customer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Brilliant - thanks. I will refer this onto our management right now.

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Vanessa
VanessaSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Parcel not delivered and terrible communication!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Vanessa
Vanessa
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

not for home users

published

Best for businesses not homes
Package not picked on scheduled day. 9am - 5pm couldn't move from my house, didn't come! Picked up next day, still took 2 days to go 20kms

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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  • Verified

Pack but don't send!

published

Sent 3 packages from Melboune to Woolongong only 2 arrived that was 11 days ago and still waiting on 3 item to be delivered to my client who is understandable disgruntled and it makes me look bad. customers service is unhelpful with no transparency or care.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Cheryl Williams
Cheryl WilliamsSydney, NSW
  • Verified

Worst service, never delivered package instead dropped it off to a post office.

published

Did not deliver parcel, dropped it to a Post Office instead. Would never use this service again. Paid for overnight delivery when we could have paid Aust post less. Bad service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Cheryl, Thanks for alerting us to this event. We apologise for the inconvenience caused here. We are able to identify your consignment and will enquire with the carrier involved as to why the goods were not left at the desired location.

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Review collected in partnership with PACK & SEND

Bh1
Bh1Sydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Terrible from start to finish - will not use again

published

Online service used
Dreadful
Didn't advise of the pick up not being done
Tried to charge extra $44 for pick up even though advised of details
Startrak who were commissioned by them to deliver at the other end lost one of our boxes

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Page 1 of 2

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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