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PACK & SEND
4.5 from 4,727 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

1.3

21 reviews
Previous
Next
Bh1

Bh1Sydney, NSW

  • 3 reviews
  • Verified customer

Terrible from start to finish - will not use again

published

Online service used
Dreadful
Didn't advise of the pick up not being done
Tried to charge extra $44 for pick up even though advised of details
Startrak who were commissioned by them to deliver at the other end lost one of our boxes

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Sendle

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Shamil S.

Shamil S.Darwin, NT

  • Verified customer

Item never arrived. Its still lost 6 weeks later

published

Item was booked through Pack and Send. 6 weeks later when tracking information suggests it was delivered, it still hasn't arrived and Pack and Send have no idea where the package is. They informed me that they are merely the middle men and Couriers Please have the parcel.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
Shamil S.
Shamil S.
PACK & SEND
CustomerCare P.PACK & SEND

Hi Shamil, I can see your communications with our Customer Service team and they are in constant contact with CouriersPlease regarding this matter. Please be assured that we are working to have this matter resolved as quickly as possible for you.

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Review collected in partnership with PACK & SEND

Terri

TerriSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Choose Another Company. These People Are Hopeless

published

How can a parcel dropped off on December 1 2020 in Maroochydore Qld Still not be delivered as I write this? Rude staff , never returns calls, couldn't care less about providing the service you pay for . Use Australia Post.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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LOST my package

published

They LOST my package, tracking said it was delivered 4 weeks ago and it wasn't. They have stopped replying to my emails. The last thing they told me is 'it will turn up eventually'. Completely unacceptable and I am outraged. It's been lost for weeks. I used to love pack and send and used it all the time, never, ever again.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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SARAH

SARAHGreater Melbourne (Outer), VIC

  • Verified customer

paid over $200 for a small domestic shipment , half received and other half lost !!!!

published

paid over $200 for a small domestic shipment , they didnt use their service but gave it to star track , half shipment arrived and other half lost somewhere , not helpful , will never use them again

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Nathaneal B.

Nathaneal B.

  • 2 reviews
  • 3 likes
  • Verified customer

Absolutely Appalling Service...They Use Couriers Please Of Course!!! Never Again!!!

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Sendle

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Feeling Helpless

Feeling HelplessPerth, WA

  • 3 reviews
  • 11 likes
  • Verified customer

Crap service - they take your money and then don't care

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
Feeling Helpless
Feeling Helpless
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Mr S

Mr SAustralia

  • 3 reviews
  • 1 like

Dodgy, pass the buck on "missing items", but still take your bucks regardless *Updated*

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Similar opinion? Write a review on ProductReview.com.au!
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Rod Fraser.

Rod Fraser.Sydney, NSW

  • Verified customer

Poor and inaccurate tracking

published

Package was picked up 2 days after booking was made.
Online tracking revealed parcel sat at Sydney depot for 5 days. A week after pickup tracking revealed parcel had still not left Sydney..
The same day (Tuesday August 18) I received an email stating the package had been delivered. Checked with recipient who confirmed the delivery had not taken place. Subsequent investigation revealed that the parcel had not even reached the destination state. It was apparently sitting in Melbourne
There is still no sign of the delivery almost a week after it was claimed it had been delivered.
I rated this experience as terrible only because it was the lowest rating available

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
Rod Fraser.
Rod Fraser.
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Guy Gillor

Guy GillorGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Company based on sham practices, Coburg branch owner abusive to clients

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Eni

Eni

  • 4 reviews

Delivery promised next day and didn't arrive called the number no one answers if there was 0 star i would leave 0 star

published

I posted an item and before doin so i asked if item will be delivered next day and i was promised it will reach the destination by end of business day next day so i booked and paid next day item didnt arrive when i called i was told no one can't promise you that will arrive next day and person was rude to me i would never use pack and send again or couriers please as they are same company.
Tried calling today no one answers the calls and item hasn't been delivered

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Peter

PeterPeel, WA

  • Verified customer

Paid express , but needed 500% longer than advertised , refund declined

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
Peter
Peter
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Sendle

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manav.sood

manav.soodVictoria

  • 2 reviews
  • Verified customer

Package not delivered but I was refunded in the end

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

nogusta123

nogusta123

  • 2 reviews

Be careful who this gets sub contracted to

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
nogusta123
nogusta123

I have done as you asked but this will be the 2nd email i have sent to pack and send. The first I sent about the issue was to onlineselfservice@packsend.com.au and I didn't even get a response

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Jim

JimADELAIDE

  • 4 reviews
  • 12 likes
  • Verified customer

Pack n loose

published

Lost a guitar, couldnt track it and still too this day have no idea.
Do not use. There useless phone support is unbearable to understand and they just dont care.
Work with the consumer affairs on postal issues eith pack n send.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Terrible, expensive and do not fulfil promise

published

No updates, apparently I needed to pay extra taxes before delivery could be finalised due to incorrect information on the document they prepared or pay extra to have item returned

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Benny H.

Benny H.Metropolitan Adelaide, SA

  • 10 reviews
  • 4 likes
  • Verified customer

Bad experience

published

Parcel delivered to wrong address, took 1 week to get receipt from carrier to work this out. My customer had to pickup his delivery from wrong address. I had to discount for the delay so now out of pocket to keep the customer happy. Shame this was the first time using pack and send

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Worst company ever

published

Booked a service online for one small tile sample and was told that I would receive it the next day what didn't happened.
Called a number of time and the staff didn't know where the package was eventually someone told me that my package was on the way and I would receive it by the end of the day and if it didn't come to call them back. Long story short 3 days latter and I am still waiting and the staff still don't know where it is.
Never again

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Sendle

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Package not delivered. Refused to refund

published

Package was picked up from one location. Didn't hear anything for 2 weeks. Then returned. No phone calls, emails or explaination, just charged full fee. After many phone calls we've given up on every seeing a refund. Would not recommend this company. They even suggested that we were lucky they didn't charge us a return fee. Ridiculous.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
2 comments
PACK & SEND
CustomerCare P.PACK & SEND

Hi Natasha. Thank you for your feedback. Our Customer Care Team has been in contact with the sender and an enquiry was lodged. This has since been resolved with him directly. We do apologise for any inconvenience this may have caused.

Natasha B.
Natasha B.
Similar opinion? Write a review on ProductReview.com.au!
Gizzy

Gizzy

  • 5 reviews

OK service

published

I have had a lot of problems I used this company which also uses courier please ,I have been told lies from courier please but pack and send are trying to resolve my package finally getting delivered

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Thank you for your feedback. We are sorry to hear this experience has not been to your satisfaction. Please contact customerservice@packsend.com.au with more information so we can assist further.

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
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Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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