PACK & SEND

We love our local Pack & Send franchise for complicated items but also use their online self-fulfillment. This used to be fairly reliable, however it now takes 1-2 weeks to get items picked up and multiple follow-ups. These generally aren't cheap parcels - $100-$250 freight and it can be frustrating to have to put in multiple calls and emails to get something organised.

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

Package picked up on time.
Chose express option.
Advised package would arrive the following day in the morning (Wednesday am).
It arrived the the afternoon of the day after (Thursday late pm).
Package arrived in good order.

The staff member at the Marrickville Pack&Send was both rude when I dropped off the product and when I called.

-Dropping off my product it was made to be a massive hassle for them as I didn’t have the labels already on the boxes. I had specifically rang the head office and they said it was fine to drop the product and the Marrickville site would look after it.
- I was told don’t bother calling just wait for the product to arrive.

Positive was it was a reasonable price but what should have been a same day/next day delivery took 3 day.

Large parcel got to the address ok, but it took a while. During the process tracking was not consistent, so it was hard to work out the parcel actual location.

The package was picked up the day after it was meant to be. I received an email telling me the driver was running late well after the original time frame. The driver arrived unannounced and it was sheer luck that someone was home to hand over the package. Following that the number provided failed to work and after 5 days of trying I emailed to find out why and the first reply to my inquiry was nothing more than a brush off. It took a further two emails to finally be pointed to another tracking number belonging to another courier company. That t...

I wish I could say I was really happy but as
The courier driver showed up a day late to collect my parcel. I was frustrated by this as I waited all day on the day it was supposed to be picked up and then I couldn’t go out the following day until it was. Considering I paid almost $60 I wasn’t impressed. The item did get delivered a few days later so wasn’t next day which is what I paid for. I’m sure I was just the unlucky one.

Package was not picked up on original scheduled day and did not leave the house. Waited till early afternoon the next day for them to pick up before calling, no one came to pick it up so called and they said it needed to be rebooked in which I didn't understand as it was booked in for pick up the day prior. So instead I chose to drop it off at one of there shops and the next day I get a call from the driver to arrange pick up, where is the commutation.
However the Delivery at other end was successful just a few days later then expected.

Parcels were picked up on time arrived interstate quickly but that is where the good stuff finished. Despite being at home to receive the parcels and authority to leave given, there was no knock on the door and a card was left. What is worse is that the parcels were then taken to a post office almost an hour away instead of the local post office. It then took an additional week to get the parcels back to the local
Post office. Good prices, speedy interstate movement but poor service once arrived.

Booking system in line was great, really easy and clear.
Disappointed the package was picked up two days later than scheduled and I had to follow up twice.
Good news the package arrived safe and sound.

Pickup was a week late and required three follow up calls. Probably did not help being over the new year break so one star extra. Phone assistance was available without long wait time.

Tracking showed picked up, then nothing for a week, not delivered when promised, After inquiring re:location of parcel it then was delivered. Pleased it arrived in good condition, but disappointed it required follow-up.

I have used pack and send for years when sending parcels to the UK with no issues but this year I waiting 4 days for my parcel to get picked up. It was booked for collection on Tuesday 3rd Dec and it wasn’t picked up until later that week. I contacted pack and send and they were great by emailing me back and apologising as their courier had not picked up my gift but I waited a few days and it finally got picked up.
It was a birthday present that was late due to this delay.
When spending $170 to send a 5kg parcel you like to have to confidence it will be picked up and delivered on time.

Picked up item 3 days late, had to call twice to chase it up. Lucky it wasn’t something that needed to be delivered on a certain time otherwise it would of been a big problem

Disappointed with how long it took to deliver considering it’s express.
I received a part from Germany in 4 working days and took over 7 days to deliver parcel to Melbourne!