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PACK & SEND
4.5 from 6,238 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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  • Verified

Amazing!

published

I had to move 4 boxes interstate for my mum. I needed them picked up on a certain day and wasn’t sure if Pack and Send would show up but they came through. Then I could follow the tracking number to see where the boxes were. I also rang the 1300 number and then was told exactly when they would arrive. Really great service at a very reasonable price.
A little more communication just for reassurance would have been nice, but they did deliver on all their promises.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

John Gregory Pollock
John Gregory PollockSouth East Queensland, QLD

Happy with the service

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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  • Verified

Very reliable service

published

I love using Pack and Send. Very reliable and responsive. My local shop in Parramatta is very helpful organizing international shipments.
The only thing I don't like is their website interface for self serve bookings. Not very user friendly, and not all of my bookings show up in my profile, if I need to go back and pull up a prior shipping invoice.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience John. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

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Review collected in partnership with PACK & SEND

Andrew
Andrew
  • 2 reviews
  • Verified

Efficient

published

All went well, and delivered quickly to a country address. It was collected from out home on the same day as booked. The price was reasonable for a road service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Thank you so much for your 5 star review and your positive comments Andrew.

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Review collected in partnership with PACK & SEND

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  • Verified

good price but needs more info

published

great price for delivery and super convenient but It would be better if you provided confirmation of the package being sent, an invoice for delivery and tracking info that actually reflected where the package is.
This caused some issues with Paypal as they require certain documents to release money.

Overall would recommend but better documentation would make the experience better

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Renee Moore
Renee MooreNorth West, QLD
  • Verified

Handy and happy from afar

published

Used the ‘self service’ option, I found the process very easy considering I was over 2000kms away from the package.
Time frame was spot on and communication was great. However, it would be helpful to receive a direct phone number from the third party carrier, to touch base if need be.
Over fantastic and would use again :)

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service Renee. We're so glad to hear you were happy with our service and sincerely thank you for your business.

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Review collected in partnership with PACK & SEND

PBully
PBullyAU
  • 3 reviews
  • Verified

Easy and fast

published

Bike box shipped from Adelaide to Perth, easy booking process online and picked up the next morning, arrived in Perth within 3 days - I was honestly amazed!
Will use again and recommend.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Richard Milne
Richard MilneIllawarra, NSW
  • 2 reviews

We are happy with the service we got for sending this package.

published

I was pleased that the packaging was done for us. Also the tracking of the package was useful. I was a little taken aback at the cost but, I knew that sending packages to the US is expensive.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for the positive comments Richard. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

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Phil
Phil
  • 2 reviews
  • 3 likes
  • Verified

Drop off was painful

published

The Brookvale office had no parking, making it hard to drop off parcels. Took 15 mins to get served. So that wasn’t a great experience. However, packed arrived on time

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for the feedback Phil. Our staff are busier than every with the constant need for freight services and we apologise for any inconvenience caused. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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  • Verified

Pretty easy to organise

published

Easy to organise via the online order as a sender but communication around tracking could have been way better as it said the package was waiting in warehouse, then suddenly arrived.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Dan,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.
We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Mark F
Mark FSydney, NSW
  • 2 reviews
  • Verified

Sent large item from Sydney area to Perth...

published

i recently send large item from sydney area to Perth, online procedure was easy, took to depot to send, i should have gone there first to get proper weight, they re weighed after i organised and re charged for correct weight, other wise good service considering distance of delivery. Will use again better than Aus Post. ( Thumbs Up )

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Mark,
Thank you for taking the time to review your PACK AND SEND experience.
It's great to hear you're really happy with the service we've provided.
We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Conrad Saldanha
Conrad SaldanhaSydney, NSW
  • Verified

Great service and easy to use

published

The package was picked up on time . The ease of use of the website for booking and payment was a plus point. I expected the parcel of less than 1 kg to move between 2 suburbs 20 mins apart within a day, but it took 2 -3 days.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Conrad,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Kate
KateSouth East Queensland, QLD
  • Verified

better than Australia Post

published

Booked online which was easy and convenient. Rang my local agent (Mermaid Beach) to check on the pick up and they were quite rude and dismissive, stating that if I had booked online it had nothing to do with them. Quite disappointing, as a first time user I will never recommend that branch to deal with. No one came to collect, so I chased another agent down the street to pick my package up. Wasn't the best start to be honest. Delivery was quick and arrived safely.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Len Regan
Len ReganGreater Melbourne (Outer), VIC
  • Verified

Disappointed with initial booking options on website

published

On-line booking website was initially confusing and misleading.
I was looking for self-service, but the options were based on gross weight of consignments.
Initially I was sent to a service centre which took a day to provide a quote, which was more than twice the self-service cost.
Eventually I was able to work out how to get to self-service, which I had used many times in the past.
Courier collection and delivery was up up to the usual Pack and Send good standard.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

Great Service

published

Have used Pack & Send several times with moving electric guitars domestically and internationally. Competitive pricing, easy to use online quoting and booking portal and picked up the next day... also great to recieve an instant email with address and AWB labels for the packages straight after booking is confirmed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Troy,
It's great to hear you're really happy with the service we've provided.
We're so pleased you found our service cost effective and easy and hope to see you again soon.

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Review collected in partnership with PACK & SEND

Page 1 of 8

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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