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PACK & SEND
4.5 from 6,276 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Excellent service from Pack & Send Mornington Peninsula

published

Prashant from Mornington Peninsula branch was extremely helpful arranging the transporting of a fragile & valuable item. He provided excellent advice on transport options and constructed very secure custom packaging. Item was delivered promptly. Would definitely use again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Mornington. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Ronnie
RonnieSouth East Queensland, QLD
  • 3 reviews
  • Verified

Well done Albion, Qld branch - excellent service

published

I was sender - dropped off to Albion, Qld branch
Great and friendly service
Accommodating staff
Informative and helpful throughout
Parking available too
This last line added as the website requires minimum 30 words in this box

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Ashley Newton
Ashley NewtonSouth East Queensland, QLD
  • Verified

Best postal company I’ve used

published

They were Quick and easy to use to send oversize parcels. I dropped into the store and was helped out to send it online. Tracking was easy and the receiver arrived as expected. Tracking was spot on.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. It’s so great to receive feedback like this from our happy customers. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

KSR in Port Melbourne
KSR in Port MelbourneVictoria
  • 10 reviews
  • 4 likes
  • Verified

Excellent service, great value for money, reliable

published

I was imprrssed with speed of collection and delivery. Compated to other options they were inexpensive. Packagevarrived in grrat condition.. I would definitely recommend and will use again in the future.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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  • Verified

Great job!

published

Needed to send plans to regional town quickly.
The Online booking easy and printing labels was straight forward.
Drop off simple at the Bundoora depot.
Package arrived 1 day earlier than expected.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience Kerrianne. We're so glad to hear you were happy with our service and sincerely thank you for your business.

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Review collected in partnership with PACK & SEND

  • Verified

Alright service

published

Easy to organise, package was picked up from my front door. Delivered quickly. Though I had chosen for my package to be handed to the buyer and signed for or taken to a post office and it was left on their property instead. The box had been roughed up but the contents were still okay. Attached is a photo of the condition the package had arrived in.

  • Thumbnail
Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Elouise
Elouise

No worries, overall I'd still use your services again. My customer Was just a little bit disappointed :)

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Greatly appreciated Elouise :-) Thank you.

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Review collected in partnership with PACK & SEND

Nathan
NathanGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Flawless experience

published

Needed to transfer some homewares from Melb to Noosa at last minute. PacknSend was exceptional - very cost effective and the package arrived within 72hrs. Could not be happier with the professional service and outcome.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Online feedback is precious to us and we are thankful you took the time to let us know about your experience.

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Review collected in partnership with PACK & SEND

Damian Meagher
Damian MeagherGreater Melbourne (Outer), VIC

Great Service and will certainly get repeat business.

published

It was a very easy experience and very cooperative both on phone and in person. I will certainly return to this business when i have the need. Nice location in Mornington makes it easier.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers. Our team will be so thrilled to hear how happy you were with their service.

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Mandy
MandyGreater Melbourne (Inner), VIC
  • Verified

Really easy to use I think better than sendle I will start trying this out more

published

I had to get a package delivered to me from QLD and I live in Melbourne so I arrange everything myself online it was really easy to use. The package arrived really fast and I like how it won’t allow the package to be left unattended

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments. Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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Review collected in partnership with PACK & SEND

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  • Verified

Excellent customer service and pricing!

published

Excellent customer service, offering best advice. Delivery faster than expected. Pack and left at the depo in Qld Monday early afternoon and delivered in perfect condition in SA before midday Friday. Price was actually the best possible for very unusual and large item. The BEST❣️

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Always 5 star service

published

Always happy with Pack & Send's extremely easy booking system and reasonable delivery cost. My queries were quickly and professionally answered, and they exceeded expectations with a much quicker delivery time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

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Review collected in partnership with PACK & SEND

Excellent Service

published

Drop of was straight forward however the location of office is not ideally located. Parcel was received ahead of schedule, which was great. Will definitely use again. Thank you for your helpful assistance

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Couriers

Find out how PACK & SEND compares to other Couriers

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  • Verified

Excellent Service

published

Pick up form my home was simple, the driver was very helpful as it was my first time using Pack Send.
Parcel was received ahead of schedule, which was great. Will definitely use again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Perfect, makes life easy when sending personal items across the world.

published

Great service. Everything was easy, straightforward and the delivery was very efficient.

My package arrived earlier than expected. I was the sender and receiver so experienced both boxing/sending the items, making sure that Pack & Send had all the paperwork and paying, as well as, being there to receive it when it came into the UK. I received text message updates and Dean was very easy to communicate with over emails.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Pack and Send Parcel Delivery

published

Parcel was weighed and a quote given over the phone. Parcel processed at 2 pm monday 30 th may and delivered during Wed 1 st june in pristine condition . Fantastic!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

smngb
smngbasked

Hi. Are you guys sending parcel in the Philippines?

Thank you

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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