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PACK & SEND
4.5 from 6,173 reviews · View Statistics
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Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

1.3
19 reviews
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Worst experience with any company, EVER!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
frustrated
frustrated
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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  • Verified

Worst Service Ever - Parcel Never Delivered and Customer Service Non Existant

published

One parcel is still undelivered after 6 months and customer service more or less said that is is unlikely to be delivered or found, the 2nd parcel was cancelled after we waited over two weeks for it to be picked up and the 3rd parcel arrived after being out for delivery for nearly 2 months. Not good enough. AVOID if their chosen carrier is Aramex/Fastway.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Jeff
Jeff
  • 6 reviews
  • 11 likes
  • Verified

Updated review

published

An update to my previous review...
As a weekly user of Pack & Send, I'm VERY SAD to say that Pack and Send has joined the ranks of other pathetic services, including Sendle (zero stars for them), Smartsend, and others, who manage to lose parcels and keep stringing people along for several weeks before finally admitting they haven't got a clue.
My very large parcel (1.8mtrs tall, 800mm wide) traveled 40 minutes from Rutherford to Newcastle, where they promptly lost it, after scanning it into the depot. How they lose something so huge is beyond me.
However, it took a further 6 weeks before they finally advise us that they lost it.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Jeff,
It’s so great to receive feedback like this from our happy customers. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Jeff
Jeff
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Peter Todd
Peter ToddWimmera, VIC

Very dissapointed

published

Delivered parcel to Bendigo pack and send,was picked up by courier 22.9.2021 , contacted numerous occasions still missing as of today 9.10.2021 , told it would be looked into still no emails or communication since

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Poor service

published

Customer service non existent. 2 parcels collected going to same address and 1 not delivered and no idea where it is. Will never use them again. Would have been quicker to send by anyone other than them!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Sorry to hear about this, Marg. We do apologise for what has happened. In order to investigate further, we do need your tracking number. Please DM us wit this information and we can look into the matter for you.

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Vanessa
VanessaSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Parcel not delivered and terrible communication!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Vanessa
Vanessa
PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Pack but don't send!

published

Sent 3 packages from Melboune to Woolongong only 2 arrived that was 11 days ago and still waiting on 3 item to be delivered to my client who is understandable disgruntled and it makes me look bad. customers service is unhelpful with no transparency or care.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Cheryl Williams
Cheryl WilliamsSydney, NSW
  • Verified

Worst service, never delivered package instead dropped it off to a post office.

published

Did not deliver parcel, dropped it to a Post Office instead. Would never use this service again. Paid for overnight delivery when we could have paid Aust post less. Bad service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Cheryl, Thanks for alerting us to this event. We apologise for the inconvenience caused here. We are able to identify your consignment and will enquire with the carrier involved as to why the goods were not left at the desired location.

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Review collected in partnership with PACK & SEND

Mark Laurence Piggott
Mark Laurence PiggottHunter Region, NSW
  • 3 reviews
  • Verified

Throwing my packages around on concrete then attempt to blame me.

published

Do not use Pack & Send. They use Couriers Please which are incompetent , disrespectful, and steal your deliveries instead of delivering them. Lost hundreds of dollars in a week because they are tards.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Mark,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so glad to hear you were happy with our service and look forward to helping you again soon.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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Terri
TerriSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Choose Another Company. These People Are Hopeless

published

How can a parcel dropped off on December 1 2020 in Maroochydore Qld Still not be delivered as I write this? Rude staff , never returns calls, couldn't care less about providing the service you pay for . Use Australia Post.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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LOST my package

published

They LOST my package, tracking said it was delivered 4 weeks ago and it wasn't. They have stopped replying to my emails. The last thing they told me is 'it will turn up eventually'. Completely unacceptable and I am outraged. It's been lost for weeks. I used to love pack and send and used it all the time, never, ever again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Nathaneal B.
Nathaneal B.
  • 2 reviews
  • 3 likes
  • Verified

Absolutely Appalling Service...They Use Couriers Please Of Course!!! Never Again!!!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Mr S
Mr SAustralia
  • 4 reviews
  • 1 like

Dodgy, pass the buck on "missing items", but still take your bucks regardless *Updated*

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
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Rod Fraser.
Rod Fraser.Sydney, NSW
  • Verified

Poor and inaccurate tracking

published

Package was picked up 2 days after booking was made.
Online tracking revealed parcel sat at Sydney depot for 5 days. A week after pickup tracking revealed parcel had still not left Sydney..
The same day (Tuesday August 18) I received an email stating the package had been delivered. Checked with recipient who confirmed the delivery had not taken place. Subsequent investigation revealed that the parcel had not even reached the destination state. It was apparently sitting in Melbourne
There is still no sign of the delivery almost a week after it was claimed it had been delivered.
I rated this experience as terrible only because it was the lowest rating available

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Rod Fraser.
Rod Fraser.
PACK & SEND
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Review collected in partnership with PACK & SEND

Terrible, expensive and do not fulfil promise

published

No updates, apparently I needed to pay extra taxes before delivery could be finalised due to incorrect information on the document they prepared or pay extra to have item returned

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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