Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Package leaves Qld for NSW, after 48hrd the tracking app places it in SA. My inquiry was rebuffed; "private arrangement between Sender & P&S". But I paid?! It arrived a week later, only slightly damaged.
My Item was sent explicitly with direction of my sign at delivery time.
Instead the currier just throw 3500$ worth box outiside my house and left without wait anyone to pick it up!!
I dont mind that the item arrived with a week of delay ,But this is unacceptable!!!!
Affordable Service - Not the best technology
The online self-service was user friendly and affordable. However, when the parcel was picked up and for several hours after, the status on the tracking link was not updated. I had to send an email to confirm the pick up of the parcel. Moreover, customer service were not able to give me an ETA. Furthermore, although I paid for a signature, my parcel was left in front of my door (understandably, this is due to the pandemic; however, the online service should note that)
Slow, required a lot of follow up
Booked a pick up for Wednesday, it wasn’t collected until the following Tuesday, after I called 3 times to ask what had happened. I didn’t appreciate the lateness nor the need to follow up myself. I understand that there is a leak in demand at the moment, and a 1-2 day delay was flagged on the website. I would’ve understood this if the communication had been better.
Is just OK. Doesnt appear to be managed.
Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.
UPDATE: 35 days and counting with no update
I had sensitive documents to be picked up from Canberra and delivered to Perth. Booked them in to pick up and they were a day late. From day one to now, day 18 (day 35 now) , the online tracking has not been updated and just says in transit. 18 days day (35 now) ! APPALLING! their online quote says 5-6 days. Are you joking?
I have emailed and called twice. All times they said they will get an urgent ETA and will call me back with an update.
I'm still waiting for my call back and my package.
If you have successfully lost my package, have the d...
Took 2 days to pick up, but quick delivery once this happened.
My box was dropped off on a Thursday afternoon. It wasn’t picked up until Monday afternoon. But once picked up, from Perth, it was available in Sydney on Thursday afternoon. Box arrived in great condition. The tracking system was useless. When it was about to be delivered, the tracking showed as still being at Perth airport.
Can't send electronics
Can't send electronics because: dangerous goods for online service
No TV, no computer, no console, no raspberry Pi, no mobile phone, not even components. Dangerous goods. idk. it must be because of those exploding Samsung phones.
Unprofessional Staff and lack of knowledge Plus no system
The Package was not picked up on time despite reminding again.
And the actual pain started when I contacted their Parramatta Office and the staff over their has no sense to even how to communicate with client.
Half of their staff is good and well behaved and knows how to handle queries, while half of the staff is just terrible not ready to do the job............... just leaves you speechless
Very fast but didn’t get asked to sign for it even though I paid for that service
Great pick up & delivery time.
I paid for the sign on arrival service but the delivery guy knocked on the door & was walking away when I opened it.
The parcel was sitting on the doorstep 5 meters from the street & anyone could have taken it
Failed to pickup
Failed to pick up twice with no communication or notes left at collection address. I had to chase the progress and mess the person about that was awaiting the collection.
Way past the delivery schedule. And on top of that poor handling of the product. See for your self. They are partnered with tnt which is also disappointing for the fact that they purposely cancel the order and say that you they did not reach to you but in fact they didn’t come at all. I also placed signature needed but they just left the package and left. Probably to hide away from their poor handling. The bike has now scratch marks everywhere.
Poor choice of delivery company
Pack and send has a great online service portal to send parcels.
Unfortunately, they subcontract out the delivery to other companies, who in this case, is TNT couriers, who was very rough with my parcel, with bits of the box ripped off and the contents jostled around.
This review is more so aimed at TNT couriers who you should absolutely avoid, as the time it takes to deliver is also much longer than advertised.
Didn’t pick up item so had to take it to a depo and then when it arrived it had impact damage from being dropped.
Had organised to pick up item but never picked it up, had to then be dropped off at the depo and Will not reply to my emails, new fibreglass esky ruined from incompetence.
Truly Awful Experience. Offered a service they did not provide and needlessly damaged goods.
I did not give permission to leave the turntable at my house without signature. Even though the box had clear marking indicating the top and bottom.. It was left standing on it's side, exposed to the weather on a wet day. Case of the turntable cracked and entire plate was thrown around inside and off of the motor. When looking at how the item was damaged i was dumbfounded, it seemed like they would have had to try pretty hard to break it with how well packed it was..
If someone pays more for signature delivery, you have just ripped them off by making them pay for something then ignoring the request and damaging their item.. Awful experience.. truly awful.
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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