PACK & SEND

Easy to organise, package was picked up from my front door. Delivered quickly. Though I had chosen for my package to be handed to the buyer and signed for or taken to a post office and it was left on their property instead. The box had been roughed up but the contents were still okay. Attached is a photo of the condition the package had arrived in.

charged an extra $20 for apparently not having our parcel ready. 100% NOT CORRECT. The parcel was packed ready to go, well before i organised delivery online with Pack & Send.
No courier turned up on the due date yet we received the late fee charge. Parcel eventually was picked up on day 4 ... not happy Jan

Booking was arranged and not picked up for three days after booking
Had to call multiple times to confirm pick up
Staff were very helpful on the phone
Once collected delivery was quick
Price was very reasonable

Unfortunately my package was collected a day late. I had to ring them and re book for the following day. Once collected it was delivered quickly. Overall quite easy to arrange online. I will use them again.

I found from the online platform to the communication of item being sent the company was responsive and on time. The item was in good condition on arrival. Thank you

Online do it yourself does not offer an options other than 'signature on receipt'. More options please to be able to have more flexibility in the way the receiver and sender manages deliveries.

Pack and Send is a great product, reliable with very reasonable rates. This time I dropped off packages at local Pack and Send depot. Items arrived in Melbourne sooner than I expected.

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

Staff were very helpful and accommodating and I appreciate the effort taken to remedy my missed pick up that eventually ended with a successful delivery. I will be using this service again.

The package was picked up a couple of days late, but the communication was excellent and very friendly. We are in a rural area so the late pick was to be expected. Tracking was exceptional. Would definitely use Pack and Send again.

The package was picked up on time by StarTrack. I went, initially, to Pack and Send store and was advised the best and cheapest way was to use self-packing option. This was good advice.
When then parcel arrived interstate, I (the sender) was notified rather than the receiver that the parcel could be picked up. However, the parcel was then lost. It ended up back at Perth airport but, fortunately, it was retrieved in time!!
Not happy with the way it was dealt with. The employee was abrupt (rude) and offered no apology for the stress this whole event caused me.

Easy to use website to get a quote and arrange for job. A slight issue with pickup which was quickly resovled. Package delivered within 2 days, which was great service.

I delivered the parcel to transport company
Had an issue tracking parcel
But did eventually arrive. Hard to judge being Xmas as things are taking a lot longer to be delivered
Would use them again

Seems to have been a lot of paperwork needed to be printed out, some stuck on other stuff not. Why can't the dangerous goods paperwork be digitally signed when you book the pick up and the driver confirm it on their scanner? Parcels were not picked up on time and tracking information wasn't accurate at the end location.
Parcel wasn't delivered and had to be picked up from the depot that has limited operation hours (closed at 4). Good in theory but paid to have it delivered not to have to take time off work to go pick it up. Not a huge deal but..... Wasn't what I paid for.
Overall yes it was convenient that I didn't have to go to a shop and deal with Christmas shoppers and parking etc and delivery (shipping) was just as quick as auspost

Very satisfied and relieved with the prompt and safe delivery of my parcel from Perth to Qld. I was able to track the parcel accurately and had friendly service at Pack & Send at Bibra Lakes .