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PACK & SEND
4.5 from 6,267 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Reviewer Photos & Videos

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  • Verified

Alright service

published

Easy to organise, package was picked up from my front door. Delivered quickly. Though I had chosen for my package to be handed to the buyer and signed for or taken to a post office and it was left on their property instead. The box had been roughed up but the contents were still okay. Attached is a photo of the condition the package had arrived in.

  • Thumbnail
Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Elouise
Elouise

No worries, overall I'd still use your services again. My customer Was just a little bit disappointed :)

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Greatly appreciated Elouise :-) Thank you.

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Review collected in partnership with PACK & SEND

Grant Clarke
Grant ClarkeGreater Melbourne (Inner), VIC
  • Verified

not the best experience

published

charged an extra $20 for apparently not having our parcel ready. 100% NOT CORRECT. The parcel was packed ready to go, well before i organised delivery online with Pack & Send.
No courier turned up on the due date yet we received the late fee charge. Parcel eventually was picked up on day 4 ... not happy Jan

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We are terribly sorry to hear you feel this way Grant. So we can directly address the events that unfolded, please DM us at customerservice@packsend.com.au with the tracking number, and we can discuss in detail.

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Review collected in partnership with PACK & SEND

  • Verified

Good value, slow pick-up

published

Booking was arranged and not picked up for three days after booking
Had to call multiple times to confirm pick up
Staff were very helpful on the phone
Once collected delivery was quick
Price was very reasonable

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

  • Verified

Pretty good!

published

Unfortunately my package was collected a day late. I had to ring them and re book for the following day. Once collected it was delivered quickly. Overall quite easy to arrange online. I will use them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Michaela Lawrence
Michaela LawrenceHunter Region, NSW

First Time User

published

I found from the online platform to the communication of item being sent the company was responsive and on time. The item was in good condition on arrival. Thank you

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Michaela. We're so glad to hear you were happy with our service and sincerely thank you for your business.

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Peter Frost
Peter FrostSydney, NSW
  • Verified

Good service. Easy to use online.

published

Online do it yourself does not offer an options other than 'signature on receipt'. More options please to be able to have more flexibility in the way the receiver and sender manages deliveries.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Phil
PhilSouth Australia
  • Verified

Shipping to Melbourne

published

Pack and Send is a great product, reliable with very reasonable rates. This time I dropped off packages at local Pack and Send depot. Items arrived in Melbourne sooner than I expected.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Phil,
Thanks so much for taking the time to write to us about your Pack & Send experience.
Your review means a lot to us and we appreciate your support.

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Review collected in partnership with PACK & SEND

Jimmy
JimmyCentral West, NSW
  • 3 reviews
  • Verified

Can covid stop being an excuse?!

published

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Jimmy
Jimmy

Thanks for your response. There’s no point discussing this further, just thoroughly disappointed.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Understandable that you feel this way Jimmy and we apologise again. Hopefully you will consider our services again in future and give us a 2nd chance.

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Review collected in partnership with PACK & SEND

Anna
Anna
  • 2 reviews
  • Verified

Good service

published

Staff were very helpful and accommodating and I appreciate the effort taken to remedy my missed pick up that eventually ended with a successful delivery. I will be using this service again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Anna,
It's great to hear you're really happy with the service we've provided.
Your review means a lot to us and we appreciate your support.
We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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Valerie Richard
Valerie RichardSouth-Eastern Region, NSW
  • Verified

Efficient service

published

The package was picked up a couple of days late, but the communication was excellent and very friendly. We are in a rural area so the late pick was to be expected. Tracking was exceptional. Would definitely use Pack and Send again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Valerie,
Thanks so much for taking the time to write to us about your Pack & Send experience.
Your review means a lot to us and we appreciate your support.
We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Melbourne Sender
Melbourne SenderGreater Melbourne (Inner), VIC
  • Verified

Stressful

published

The package was picked up on time by StarTrack. I went, initially, to Pack and Send store and was advised the best and cheapest way was to use self-packing option. This was good advice.
When then parcel arrived interstate, I (the sender) was notified rather than the receiver that the parcel could be picked up. However, the parcel was then lost. It ended up back at Perth airport but, fortunately, it was retrieved in time!!
Not happy with the way it was dealt with. The employee was abrupt (rude) and offered no apology for the stress this whole event caused me.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Melbourne Sender
Melbourne Sender

Thankyou.

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Review collected in partnership with PACK & SEND

  • Verified

Good service

published

Easy to use website to get a quote and arrange for job. A slight issue with pickup which was quickly resovled. Package delivered within 2 days, which was great service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Nicole,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service.
We're so glad to hear you were happy with our service and sincerely thank you for your business.

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Review collected in partnership with PACK & SEND

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Kerry
KerryPerth
  • 4 reviews
  • 5 likes
  • Verified

Great Value

published

I delivered the parcel to transport company
Had an issue tracking parcel
But did eventually arrive. Hard to judge being Xmas as things are taking a lot longer to be delivered
Would use them again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Kerry,
Thank you so much for taking the time to leave such a positive review.
We really appreciate your business and look forward to helping you again in the future.

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Review collected in partnership with PACK & SEND

  • Verified

Messy but it got there.

published

Seems to have been a lot of paperwork needed to be printed out, some stuck on other stuff not. Why can't the dangerous goods paperwork be digitally signed when you book the pick up and the driver confirm it on their scanner? Parcels were not picked up on time and tracking information wasn't accurate at the end location.
Parcel wasn't delivered and had to be picked up from the depot that has limited operation hours (closed at 4). Good in theory but paid to have it delivered not to have to take time off work to go pick it up. Not a huge deal but..... Wasn't what I paid for.
Overall yes it was convenient that I didn't have to go to a shop and deal with Christmas shoppers and parking etc and delivery (shipping) was just as quick as auspost

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Brenda H.
Brenda H.Perth, WA

Timely Delivery

published

Very satisfied and relieved with the prompt and safe delivery of my parcel from Perth to Qld. I was able to track the parcel accurately and had friendly service at Pack & Send at Bibra Lakes .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Brenda,
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.

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Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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