PACK & SEND

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

The package was picked up on time by StarTrack. I went, initially, to Pack and Send store and was advised the best and cheapest way was to use self-packing option. This was good advice.
When then parcel arrived interstate, I (the sender) was notified rather than the receiver that the parcel could be picked up. However, the parcel was then lost. It ended up back at Perth airport but, fortunately, it was retrieved in time!!
Not happy with the way it was dealt with. The employee was abrupt (rude) and offered no apology for the stress this whole event caused me.

While couriers please charged 45 dollars, pack and send quote using the same service was over $100…terrible overpriced service, slow and rude over the phone.
I would use any other company but these guys belong to a circus

Did the full online registration of package and payment, printed off labels, did all the paperwork and package was due to be collected between Midday & 5pm, and was never collected. And still not collectyed the whole next day. Had to end up dropping it to a depot, who seemed to not want to have a lot to do with it, as it was for "Startrack" but eventually said I could leave it for them to collect. First time I've used this service - Not a glowing endorsement for service here.

The package wasn't picked up on the day it was supposed to. When I took my package into the office in Southport, the person there told me that the online service is nothing to do with pack and send and that it is just a platform to offer customers a discount, and then went on to tell me that because I chose a discounted rate, I shouldn't have expected the service to be reliable.

After the package was finally collected, it was delivered in a timely manner by Couriers Please. I should have booked directly with them.

Package picked up on time.
Chose express option.
Advised package would arrive the following day in the morning (Wednesday am).
It arrived the the afternoon of the day after (Thursday late pm).
Package arrived in good order.

The staff member at the Marrickville Pack&Send was both rude when I dropped off the product and when I called.

-Dropping off my product it was made to be a massive hassle for them as I didn’t have the labels already on the boxes. I had specifically rang the head office and they said it was fine to drop the product and the Marrickville site would look after it.
- I was told don’t bother calling just wait for the product to arrive.

Positive was it was a reasonable price but what should have been a same day/next day delivery took 3 day.

Took me 3 days to get their agent to pick up the parcel. 3 days hanging around as you have to be there.
3 days with zero communication from their agent (Couriers Please)

Packages were both broken when people received them.
No care was taken at all.
Never using this company again.
Has now cost my company to replace items and pay for delivery again. Not happy.

Large parcel got to the address ok, but it took a while. During the process tracking was not consistent, so it was hard to work out the parcel actual location.

Their prices are competitive, and the online process is solid, but the staff person at the shop did not know how to accept self service parcels. He fidgeted around behind the desk and then admitted he had not been trained. I just left them there awkwardly and took a photo as evidence because my prepaid quote was uninsured. The tracking updated for the first time more than 24hrs later. Items arrived safely.

Package was dropped off ready to go early friday morning at Pack+Send North Melbourne for delivery to address 115km up highway.
Delivered to the town Post Office not stated address on Tuesday morning.
I paid for 1-2 day delivery to an address.
This is not what i got as a service.

Even though the pick up was on time, I had 2 surprises ...1/ the delivery was 6 days instead of 2 advertised and 2/I had to pay huge duty which I was not aware at all. When I asked the questions, they use again the "Covid excuse" and mentioned a rule about the duty. They should advise or give a heads-up to their customers.

I wish I could say I was really happy but as
The courier driver showed up a day late to collect my parcel. I was frustrated by this as I waited all day on the day it was supposed to be picked up and then I couldn’t go out the following day until it was. Considering I paid almost $60 I wasn’t impressed. The item did get delivered a few days later so wasn’t next day which is what I paid for. I’m sure I was just the unlucky one.

Package was not picked up on original scheduled day and did not leave the house. Waited till early afternoon the next day for them to pick up before calling, no one came to pick it up so called and they said it needed to be rebooked in which I didn't understand as it was booked in for pick up the day prior. So instead I chose to drop it off at one of there shops and the next day I get a call from the driver to arrange pick up, where is the commutation.
However the Delivery at other end was successful just a few days later then expected.