PACK & SEND

Unfortunately my package was collected a day late. I had to ring them and re book for the following day. Once collected it was delivered quickly. Overall quite easy to arrange online. I will use them again.

I found from the online platform to the communication of item being sent the company was responsive and on time. The item was in good condition on arrival. Thank you

Online do it yourself does not offer an options other than 'signature on receipt'. More options please to be able to have more flexibility in the way the receiver and sender manages deliveries.

Pack and Send is a great product, reliable with very reasonable rates. This time I dropped off packages at local Pack and Send depot. Items arrived in Melbourne sooner than I expected.

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

I have posted at least one -- possibly even two -- strongly negative reviews of Pack and Send. It seems only fair to write a positive one to reflect a different experience. Ordering was, as usual, simple via the DIY option online. Fantastic. The package was picked up in Melbourne within the specified time and was flagged for delivery in Sydney about 5 days later (on a Tuesday). On the Friday I checked tracking and found it was on board for delivery that day! This was incredibly quick. The only negative comment would be that when I rang to ask i...

Staff were very helpful and accommodating and I appreciate the effort taken to remedy my missed pick up that eventually ended with a successful delivery. I will be using this service again.

The package was picked up a couple of days late, but the communication was excellent and very friendly. We are in a rural area so the late pick was to be expected. Tracking was exceptional. Would definitely use Pack and Send again.

Easy to use website to get a quote and arrange for job. A slight issue with pickup which was quickly resovled. Package delivered within 2 days, which was great service.

I delivered the parcel to transport company
Had an issue tracking parcel
But did eventually arrive. Hard to judge being Xmas as things are taking a lot longer to be delivered
Would use them again

Seems to have been a lot of paperwork needed to be printed out, some stuck on other stuff not. Why can't the dangerous goods paperwork be digitally signed when you book the pick up and the driver confirm it on their scanner? Parcels were not picked up on time and tracking information wasn't accurate at the end location.
Parcel wasn't delivered and had to be picked up from the depot that has limited operation hours (closed at 4). Good in theory but paid to have it delivered not to have to take time off work to go pick it up. Not a huge deal but..... Wasn't what I paid for.
Overall yes it was convenient that I didn't have to go to a shop and deal with Christmas shoppers and parking etc and delivery (shipping) was just as quick as auspost

Very satisfied and relieved with the prompt and safe delivery of my parcel from Perth to Qld. I was able to track the parcel accurately and had friendly service at Pack & Send at Bibra Lakes .

Great service given on the phone and at the pack and send centres..
the problem is I paid for sign for delivery and insurance option but the item was simply left at the delivery location at the clients door unsigned and exposed to potential theft. Just not good enough

The package was picked up a day late, but thats pretty good at the moment.
Communication via email was fantastic when i queried when it would be picked up.
Tracking was available and I recieved all invoices.

The process of online booking was very simple. Cost was very reasonable, much cheaper than I expected. Online tracking was helpful although package arrived three days later than eta. Still very satisfied.