- Sign in
- Write a review
Pros
- 2 reviews
- 1 like
Don't use pack & send. Overpriced, no home delivery, delivery should be included when the price is doubled.
Yes after I finally found them myself were in ok condition, yes tracking was supplied.
But for four boxes at nearly $700 is price gouging.
& They lost my boxes, I had to make many calls to find them.
- Verified
Slow, required a lot of follow up
Booked a pick up for Wednesday, it wasn’t collected until the following Tuesday, after I called 3 times to ask what had happened. I didn’t appreciate the lateness nor the need to follow up myself. I understand that there is a leak in demand at the moment, and a 1-2 day delay was flagged on the website. I would’ve understood this if the communication had been better.
Hi George, We apologise for the delayed pickup of your shipment. Our carriers are currently experiencing higher than normal parcel volumes and pickup delays due to COVID disruptions. This situation ch...
Read moreanges on a daily basis and our drivers are doing their best to deliver all parcels as quickly as possible.Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Can't send electronics
Can't send electronics because: dangerous goods for online service
No TV, no computer, no console, no raspberry Pi, no mobile phone, not even components. Dangerous goods. idk. it must be because of those exploding Samsung phones.
Hi Allen. Thanks so much for taking the time to let us know of your recent experience with our Online Service. This service does have certain products that cant travel through a standard channel. As t...
Read morehese items are classed as Dangerous Goods, PACK & SEND Service Centers located nationwide can assist with sending these types of products.Review collected in partnership with PACK & SEND
- Verified
Failed to pickup
Failed to pick up twice with no communication or notes left at collection address. I had to chase the progress and mess the person about that was awaiting the collection.
Hi Paul. Thanks so much for taking the time to alert us to this situation. The automated Online Self Service is not monitored as it is a DIY service and we need to be advised when a pickup fails on th...
Read moree scheduled date. We apologise for any inconvenience caused to all parties and we hope this isolated incident does not deter you in future.Review collected in partnership with PACK & SEND
Find out how PACK & SEND compares to other Couriers
Know better, choose better.
- Verified
My package wasn’t picked up on the day I organised for it to be collected.
My package wasn’t picked up on the day I paid for it to be collected. When I called there was no one in customer service over the weekend so I left a message. I was never contacted back so I had to call them again. They apologised but offered me no recompense.
Hi Jemma, We appreciate you sharing the details of your recent experience and we apologise that the level of service you received fell short of your expectations. So that we can investigate further, p...
Read morelease visit our website https://www.packsend.com.au/contact-us/ and complete the enquiry form, being sure to advise your tracking number.Review collected in partnership with PACK & SEND
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Amazing Experience so far
Fast delivery
Sendle for me next time
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thanks for the feedback DST and we apologise for any inconvenience caused. PACK & SEND are a freight reseller and pricing is based on the details provided to us and the destinations/locations for pick...
Read moreup & delivery. Freight unfortunately can be misplaced & delayed through the network and as a DIY Self Service, self monitoring is required. We would be happy to discuss in detail if you wish to DM us at customerservice@packsend.com.au with your tracking number.