PACK & SEND

Easy to organise, package was picked up from my front door. Delivered quickly. Though I had chosen for my package to be handed to the buyer and signed for or taken to a post office and it was left on their property instead. The box had been roughed up but the contents were still okay. Attached is a photo of the condition the package had arrived in.

charged an extra $20 for apparently not having our parcel ready. 100% NOT CORRECT. The parcel was packed ready to go, well before i organised delivery online with Pack & Send.
No courier turned up on the due date yet we received the late fee charge. Parcel eventually was picked up on day 4 ... not happy Jan

Yes after I finally found them myself were in ok condition, yes tracking was supplied.
But for four boxes at nearly $700 is price gouging.
& They lost my boxes, I had to make many calls to find them.

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

The package was picked up on time by StarTrack. I went, initially, to Pack and Send store and was advised the best and cheapest way was to use self-packing option. This was good advice.
When then parcel arrived interstate, I (the sender) was notified rather than the receiver that the parcel could be picked up. However, the parcel was then lost. It ended up back at Perth airport but, fortunately, it was retrieved in time!!
Not happy with the way it was dealt with. The employee was abrupt (rude) and offered no apology for the stress this whole event caused me.

While couriers please charged 45 dollars, pack and send quote using the same service was over $100…terrible overpriced service, slow and rude over the phone.
I would use any other company but these guys belong to a circus

Did the full online registration of package and payment, printed off labels, did all the paperwork and package was due to be collected between Midday & 5pm, and was never collected. And still not collectyed the whole next day. Had to end up dropping it to a depot, who seemed to not want to have a lot to do with it, as it was for "Startrack" but eventually said I could leave it for them to collect. First time I've used this service - Not a glowing endorsement for service here.

The package wasn't picked up on the day it was supposed to. When I took my package into the office in Southport, the person there told me that the online service is nothing to do with pack and send and that it is just a platform to offer customers a discount, and then went on to tell me that because I chose a discounted rate, I shouldn't have expected the service to be reliable.

After the package was finally collected, it was delivered in a timely manner by Couriers Please. I should have booked directly with them.

The online self-service was user friendly and affordable. However, when the parcel was picked up and for several hours after, the status on the tracking link was not updated. I had to send an email to confirm the pick up of the parcel. Moreover, customer service were not able to give me an ETA. Furthermore, although I paid for a signature, my parcel was left in front of my door (understandably, this is due to the pandemic; however, the online service should note that)

Package picked up on time.
Chose express option.
Advised package would arrive the following day in the morning (Wednesday am).
It arrived the the afternoon of the day after (Thursday late pm).
Package arrived in good order.

Booked a pick up for Wednesday, it wasn’t collected until the following Tuesday, after I called 3 times to ask what had happened. I didn’t appreciate the lateness nor the need to follow up myself. I understand that there is a leak in demand at the moment, and a 1-2 day delay was flagged on the website. I would’ve understood this if the communication had been better.

The staff member at the Marrickville Pack&Send was both rude when I dropped off the product and when I called.

-Dropping off my product it was made to be a massive hassle for them as I didn’t have the labels already on the boxes. I had specifically rang the head office and they said it was fine to drop the product and the Marrickville site would look after it.
- I was told don’t bother calling just wait for the product to arrive.

Positive was it was a reasonable price but what should have been a same day/next day delivery took 3 day.

Took me 3 days to get their agent to pick up the parcel. 3 days hanging around as you have to be there.
3 days with zero communication from their agent (Couriers Please)

Packages were both broken when people received them.
No care was taken at all.
Never using this company again.
Has now cost my company to replace items and pay for delivery again. Not happy.

Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.