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PACK & SEND
4.5 from 6,267 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Reviewer Photos & Videos

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  • Verified

Alright service

published

Easy to organise, package was picked up from my front door. Delivered quickly. Though I had chosen for my package to be handed to the buyer and signed for or taken to a post office and it was left on their property instead. The box had been roughed up but the contents were still okay. Attached is a photo of the condition the package had arrived in.

  • Thumbnail
Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Elouise
Elouise

No worries, overall I'd still use your services again. My customer Was just a little bit disappointed :)

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Greatly appreciated Elouise :-) Thank you.

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Review collected in partnership with PACK & SEND

  • Verified

Repeated failed collection/ customer service staff with bad attitudes

published

No there are so many repeated failed collections, some of the customer service staff have a bad attitude, they tell me to upgrade my delivery to express, it can’t be done as my customer hasn’t paid for express

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Jo D.
Jo D.South East Queensland, QLD
  • 2 reviews
  • Verified

Misleading advertising

published

I paid fthe extra price for the 0-1 days express pickup / delivery as advertised on their website. My package wasn't collected until late in the afternoon and not delivered until 5 days later. When I called customer service about this I was informed they don't offer this service and I need to allow for delays. No apologies for the incorrect information on their booking site or offer of refund for thr extra cost of express delivery. There was definitely no mention of delays etc prior to booking. Will not recommend or use them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Stay Clear. I'm never using Pack and Send Again

published

Stay clear. I will never use Pack and Send again. I sent something Express which took a week to arrive. On the website Express says 1-2 days and "Our priority delivery service for more time dependent deliveries available Australia-wide". I've just been told that there is a small red triangle that I should have clicked on next to the advertised delivery time which would have told me there are delays. I didn't click on the small triangle - and now I have to refund the whole purchase (because it was time sensitive). Call centre has no sympathy because 'it's on the website'. A complaint email hasn't even been answered.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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  • Verified

Missed Pick up, took 2 phone calls to fix and a angry customer

published

Didn’t pick up and specified day, and took another 3 days to pick up after having to call twice to arrange the re pick up. Not what you expect for a premium postage provider.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Taleah Moult
Taleah MoultSydney, NSW
  • Verified

Item lost for over a month, no updates provided and not scanned anywhere.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Marty K
Marty KAdelaide
  • 4 reviews
  • 1 like
  • Verified

Helpful staff but painfully slow delivery

published

Nailsworth staff were helpful to re-arrange delivery location in Perth.
Opted for road freight as goods weren't super urgent, but delivery time was terrible. Dropped off on the 6 Jan. finally arrived 24 Jan. Tracking information was fine, could see daily my parcel hadn't arrived!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Bill Couzens
Bill CouzensPerth, WA
  • Verified

I would hesitate to recommend P&S

published

The parcel was lost no tracking information was available, we eventually received the parcel two week late.
Parcel had Christmas presents in it, so was not happy at all. We payed for a service that was not delivered (literally)
Regards
Bill

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

Very late delivery and poor communication

published

Parcel was delivered a week later than estimated delivery and tracking information wasn't being updated. The helpline couldn't give me any information. I didn't get a response to the day before the Parcel was delivered. I won't be using this service again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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Andrew
AndrewSouth East Queensland, QLD
  • Verified

Don't use Pack n Send

published

Sent a guitar from GC to Sydney. Should take 3 days. When I contacted them via email the customer service was polite but asked me to describe the packaging! It's a rectangular cardboard box with gaffa tape on the edges. All labelling was correct. 2 weeks later, it had still not been delivered. This guitar is of great sentimental value and I was sure it had been stolen. Goodness knows where it had been for a week and a half. I'll never use Pack n Send again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

Inefficient service

published

Took 3 weeks longer than on the tracking then they gave me a partial refund and in the next breath they take $33 from my credit card saying parcel was larger than stated in self service booking. It seems strange that this could not have been noticed at initial pick up when weight /size is checked ? Not impressed timing is very sus. Won’t use again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

PJG
PJGSouth East Queensland, QLD
  • 2 reviews
  • Verified

Very disappointed.

published

I booked and paid online and agreed to deliver the parcel to the Capalaba depot for dispatch to Sydney. The reason I used Pack and Send was because online they said the parcel would be delivered in three days. The tracking information showed that the parcel did not leave Brisbane until four days after I dropped it off at Capalaba. It was not delivered until a week later. VERY disappointing.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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Yasmin B.
Yasmin B.Sydney, NSW
  • 2 reviews

Not happy

published

Picked up a day late, no biggie. Item then went to their subcontractor, where tracking said it was in the depot 40 days. Then said it was lost, wouldn't take responsibility. I've found it since. Do not go with this mob, not worth it. Go elsewhere and get transit insurance. Never again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Yasmin, We're sorry to hear of this situation and apologise for the delay. We don't have your delivery details so please email full information and your tracking number so we can investigate further. onlineselfservice@packsend.com.au.

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  • Verified

Won’t be using their services again.

published

The pickup was timely and easy. It said it would be there within a week, and it took a month. I got a really hard time from my client who missed out on a job opportunity because his parcel was so late.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Kaz
Kaz
  • 2 reviews
  • Verified

Hopeless

published

4 weeks to send and deliver something and another week to follow up. Ended up ringing the actual courier myself because I didn’t get an answer from them at all

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Kaz, We're sorry to hear of this situation and apologise for the service lapse in completing your delivery. We're currently following up with the carrier to identify how the process can be improved for the future.

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Review collected in partnership with PACK & SEND

Page 1 of 4

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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