PACK & SEND

I have posted at least one -- possibly even two -- strongly negative reviews of Pack and Send. It seems only fair to write a positive one to reflect a different experience. Ordering was, as usual, simple via the DIY option online. Fantastic. The package was picked up in Melbourne within the specified time and was flagged for delivery in Sydney about 5 days later (on a Tuesday). On the Friday I checked tracking and found it was on board for delivery that day! This was incredibly quick. The only negative comment would be that when I rang to ask i...

Booked a parcel to be picked up in Perth, the day came and went and I received no notification it had been picked up. Called customer service to be fed lies about it being regional. It was 20 minutes outside of Perth CBD, hardly regional. Had to call multiple times to get through to someone as their phone system intermittently hung up on me. Kept getting excuses and brushed off. Staff did not care when I threatened to cancel the job. Would never use them again!

Update: 1 hour after rebooking with TNT the parcel was picked up! So much for your crap about couriers being too busy Pack & Send!

They keep on saying that they already escalated the collection of my package, But there is no action done, keep on promising that the package will be collected but until now, package still sitting in the house waiting to be collected.
Schedule Date of Collection: 15/10/21
Until now, not yet collected

Item was not picked up, sender stayed home all day waiting, when i rang Pack & Send they could not give me any idea as to when the item would be picked up. So I cancelled the service was told i would receive a full refund in 3 working days well that never happened. Open a paypal despute still waiting on Pack & Send to reply. Will never use them again.

Picked up on time and delivered before it was expected, so fast. The only issue was that the online tracking was overloaded for the duration whilst the package was in transit.

Sent small painting to Sydney, packed in a bespoke wooden box with anti-shock padding and screw down lid. Drove 127 kilometres to my nearest store in Wagga to drop it off and they couldn't be more helpful.

Getting the work back was a different matter. The return was cancelled because a painting is classified as 'dangerous goods' if booked online. I was provided with this information by a rude, repetitive and uninterested employee named [Name Removed] who couldn't be less helpful given that my request to transfer all the necessary paperwork to...

I've used Pack & Send for a few years, but the concern I've had with most of my deliveries was tracking. My package came 5 days earlier than was suggested by the in-built tracking system this time. Previously, I've received an email at 3am to make sure I was available at 7am for delivery. I don't check emails that time of the day. But, it is an affordable way to get my belongings interstate

Collected in Perth at 3pm and delivered in Canberra 11am 4 days later (including a public holiday).
The most expensive of all the quotes I received but previous reviews on here about other Courier Companies influenced my choice of Pack and Send.
The 9kg package arrived in good condition, and the contents were free from any damage. However, the tracking information was very poor, not nearly as informative as Australia Post. Pick up and delivery confirmation was all that was given.

Cannot complain about the service I received. My parcel was collected on time and arrived very quickly (24 hrs after pick up travelling interstate) in perfect condition. The only reason for not giving 5 stars is the heavy restrictions for packaging required to be able to collect on insurance if that is a need.

I had an emergency package delivered from 4 hours away. Only cost $18 & it was here within 24hours. Door to door, no hastle. Their tracking system has some lag at the moment, but otherwise excellent service

My package wasn’t picked up on the day I paid for it to be collected. When I called there was no one in customer service over the weekend so I left a message. I was never contacted back so I had to call them again. They apologised but offered me no recompense.

Writing this review on a Friday night:
1) Wednesday evening - I made on booking online at about 6 pm for a package to be picked up from Brisbane, to be delivered at a P&S service centre in Sydney and an online confirmation received to pick-up my package on Thursday between 11 am & 5 pm.
2) Thursday morning - I received a call from the P&S service centre in Sydney, saying the declared value of the package was $800 (high), so the warranty will cover loss, but not damage. But the package was NOT picked-up on Thursday.
2) Friday morning - Since o...

Pick up and delivery were fast. There was a little bit of miscommunication on whether the package contents were 'ok to send', but it was all ok in the end.

paid for a courier service then got told by the driver unsuitable to transport a front bumper plastic doesn't say anywhere you can't transport car parts at all did paypal claim and they still dont think there in the wrong joke plus service don't use this place at all use sendle.com.au far better than pack and send crap
Warning don't use this place !!! Use only sendle.com.au far better service!!!!

James (Geelong) was very helpful and advise for me to Pick it up from my local P&S so if any problems we could sort it quickly, but it arrived safe & sound.
I was quoted 3 different prices which was abit annoying and worked out expensive to get it delivered.