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PACK & SEND
4.5 from 6,253 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

4.9
250 reviews
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  • Verified

Amazing and prompt service!

published

I was so delighted with the service from Prashant at Pack & Send at Mornington! After speaking to 3 other couriers with complicated processes and inexperienced staff I was very frustrated. Luckily, I called Pack and Send and everything was so easy! Prashant was kind, personable, and prompt with all communication, and my package even arrived a few days early. I would use Pack & Send Mornington again without hesitation. Thanks again Prashant :)

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Mornington. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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cathy.steve02
cathy.steve02Perth, WA
  • 2 reviews

Great Company to deal with

published

The process was fast and efficient and rates were reasonable. Package arrived at destination in good time. I was kept informed as to the whereabouts of the package throughout the process.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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A Happy Customer
A Happy CustomerMetropolitan Adelaide, SA
  • Verified

Fast, Reliable & Flexible

published

It is very easy to make a online booking yourself via their website. They are able to rebook easily via a friendly customer service centre if there is any confusion with pickups and it arrives the next day. Perfect.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Quick and efficient service

published

Large, awkward package was picked up and delivered well within the indicated timeframes. Our expectations for service, pricing and speed were all exceeded. We would definitely recommend Pack and Send, and will be using them for all our courier needs in future.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Karen
KarenSydney Surrounds, NSW
  • 3 reviews

Fantastic, delighted with the service

published

Was pleasantly surprised how thoroughly our pieces were wrapped and protected for transport, and how fast they arrived. Can't recommend highly enough the team at pack n send. The follow-up calls were appreciated.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do Karen. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

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  • Verified

Terrific service - no issues at all and cheap

published

Pack & Send was absolutely amazing! Very cheap considering the amount of hardware to come back to our business - and the delivery time was amazing. I've used other courier companies in the past which stated they had "good service" - but Pack & Send actually lived up to that statement. I will DEFINITELY be using Pack & Send in the future. If I could give a 10 star rating I definitely would. Thank so much for the amazing service you provide

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Jordan. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Ben Sweet
Ben SweetSouth East Queensland, QLD
  • Verified

Easy, Fast and good value

published

I used Pack & Send for a one off delivery. The website was easy to use and inspired confidence that all the required information was collected. The package was picked up sooner than expected and delivered quicker than expected. I shopped around and the price was the best I could find. Very happy with my experience and happy to recommend.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience Ben. Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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Review collected in partnership with PACK & SEND

RIA
RIA
  • 2 reviews
  • 1 like

Great Service! Perfect Packing! Earlier than Expected Delivery!

published

Excellent communication from Toni throughout. Toni was lovely and helpful from the initial estimated quote to confirmation of price when the items were brought in by the seller to the discussion on suitable wrapping to ensure safe delivery. The parcel arrived today on the North Coast of NSW, earlier than expected. Items were beautifully packed to ensure no damage . We are delighted with the service from Pack and Send Bibra Lake WA.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Mich
MichPerth, WA

Excellent customer support

published

Amazing service, package arrived before scheduled date. International requirements all sorted out by pack and send. Extremely helpful and efficient when package was received. Only suggestion is a door to door drop for international deliveries would be a bonus

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Pack and Send Norwood, SA

published

Friendly & efficient service from Leonie and her team at Pack and Send, Norwood. Received tracking information which showed me exactly where the package was at all times. Our package arrived much quicker than expected. Will definitely use again!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Samantha. We're so happy to know that everything went well throughout your experience with us and look forward to helping you again soon.

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Thanks - you’ve been terrific

published

Flawless service. Almost immediate response to request for a quote, considerate and helpful and unbelievably quick delivery. Couldn’t have made it easier. Thank you. Picked up when you said you would. Let me know when package was delivered l

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Steph. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Maria S
Maria SHamilton
  • 2 reviews
  • 1 like
  • Verified

Amazing service

published

Very helpful service, went the extra mile. Parcel was packaged very well and delivered quickly. The whole experience from the beginning to the end was very easy. Highly recommend and will be using again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience Maria. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Couriers

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David M.
David M.Sydney, NSW

Painting delivery

published

Professional packing with a very competitive price and fast delivery. Exceeded expectations. Friendly, courteous service both prior to sending and ensuring delivery was made. I recommend this service very highly.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for taking the time to tell us about your experience David. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Lisa
LisaCentral Queensland, QLD

Fast easy and all organised for me

published

I had to get an item to America for repair and returned, it was so easy and saved me around $400 compared to the suppliers freight cost. Very happy to recommend

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Perfect delivery service

published

Online delivery ordering is very friendly and convenient. The items was picked up on time. Very fast delivery in a good condition. The delivery person is very nice and responsible.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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