1 photo
PACK & SEND
4.5 from 6,370 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Ann
AnnPerth, WA
  • 4 reviews
  • 1 like

Outstanding customer service

published

I wanted to send a TV and a box with game consoles to my son in NSW. I emailed and shortly after a received a call from Bibra Lake store, I was given a quote and I said I would get back to them.
Emailed them back to go ahead and they gave me hints on how to pack the items etc.
We went into the store on Saturday, process was painless and we left our items with them, we were told that they would be picked up on Monday and we would be given tracking details, which we did.
On Thursday I received a call from my son to say that his boxes had arrived.
I would like to make mention of the wonderful Amber at the Bibra Lake store, from finish to end she was so helpful and happy, an absolute credit to the company. Thank you

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!
Dave R.
Dave R.Sydney Surrounds, NSW
  • 2 reviews
  • Verified

Next day service to NSW Country, way better than expected,

published

A smooth transaction all the way. The online self serve system was easy to use, thank you to all involved in getting Teddy to his new home

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Well done

published

Courteous efficient, excellent follow up highly recommend this service delivered promptly very impressed all round

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeInternational
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. We really appreciate the great feedback you have given us and value your recommendation.

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Very prompt and convenient service and hassle free

published

Great and timely service and good status updates. Online ordering was value for money

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Maree
MareeDarling Downs, QLD
  • Verified

Good prompt service

published

I packed the item myself and dropped it off. No problems with me doing it myself. Delivery was very quick.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jesse M.
Jesse M.Hunter Region, NSW
  • 2 reviews
  • Verified

Fast and efficient

published

I used this service to send a framed print with glass frame. I dropped it off at the service centre and it arrived in 2 days from Newcastle to Orange. It arrived in perfect condition. I wouldn’t hesitate to used this service again.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Adorjan R.
Adorjan R.Greater Melbourne (Metropolitan), VIC

What a great experience! Did the impossible.

published

what a great experience! I needed a package transported from Melb to Syd, overnight to arrive by the next day (morning). I was only able to hand over the package at 2pm. Pack and Send pulled every lever they had for me and it got there in time. seriously couldn't be happier with how to helped me when nobody else would/could.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Fantastic and speedy service. Exceeded my expectations!

published

I was offered a 2-3 day service, but my items arrived interstate the next day!

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Easy and fast service.

published

Easy online booking and drop off to store. Fast delivery.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Julia S Tatang
Julia S TatangSydney, NSW
  • Verified

Very satisfied, parcel received earlier than expected

published

Pick up at home safely without someone there just left it in front door

  • Thumbnail
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Jim Clingan
Jim ClinganSydney, NSW
  • Verified

Great service

published

Very helpful service at Caringbah and very prompt delivery. Have already recommended.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Chris F.
Chris F.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Excellent service, beyond expectations

published

We had some cartons to move from Melbourne to Adelaide and were concerned by the almost universally poor reviews of courier services. Decided to try Pack & Send as their reviews were better. From the outset their pricing model was clear, the online portal was easy to use and communication was strong. Pickup occurred quickly and the cartons were in Adelaide the next day. This was much faster than expected and the whole process went without a hitch. We would definitely use them again.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
  • Verified

Easy peasy

published

This system is fast (really fast), reliable, easy to use and inexpensive.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

George S.
George S.South East Queensland, QLD

Above and beyond customer service

published

I had incorrectly wrapped my parcel but the staff had sorted it all out and made a stressful situation into a very easy process for me.
Thank you team pack and send

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers. Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!
Victoria F.
Victoria F.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Faster than expected! Great work!

published

Easy to book online and it got done faster than expected. Nothing was broken. Nothing was by lost and there was no trouble picking up from my front door.
Great stuff Pack and Send.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

smngb
smngbasked

Hi. Are you guys sending parcel in the Philippines?

Thank you

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.