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Pros
- Verified
Pack and send pick up and delivery service. Very POOR.
Well how would I start, best to say there was no pick up delivery the collections guy just didn’t show up and I had to take my parcel personally to the pack and send store myself after many days of failing to get my parcel collected. The people at the store were helpful but the service from the start was non existent and I would not recommend this service. Also overall it was too long to get to my destination. You get what you pay for and wont be using this service again or this company, will pay more with another more reputable company.
Review collected in partnership with PACK & SEND
- Verified
Would not use again
Booked packages for collection before moving interstate. Courier didn’t show up and didn’t call to notify they wouldn’t be arriving as scheduled. We were moving out of our house the next day and all pack and send could offer us was to rebook the service for the following day. We ended up having to completely change plans to drive to drop them off at a collection centre. Not the service we paid for. Extremely disappointed and terrible customer service. Will not be using them again.
Hi Georgia. We appreciate you sharing the details of your recent experience and we are sorry to hear it was negative. The PACK & SEND Online Self Service is a DIY option and our carriers do not have c...
Read moreompany phones to be able to make calls or discuss collection instructions. For urgent consignment, we recommend before & during the booking process, to contact a local PACK & SEND service center. They can ensure your consignment is booked on the most suitable service. We apologise again and we do hope to see you use PACK & SEND again in future.Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Terrible Service + Communication
Courier never showed up despite having a 9am - 5pm time range. No-one called to contact to let me know they weren't coming - I called multiple times throughout the day asking for an update and was not given one. Boxes had to be manually dropped at a drop-off center which was highly problematic. No-one followed up to explain why the courier service never arrived.
Hi Claudia. We appreciate you sharing the details of your recent booking experience and we do apologise for what has occurred here and understand your dissatisfaction. The Online Self Service is a DIY...
Read more service with carrier collections having an all day window. So I can look into this for you, may I please ask for your tracking number and I will contact the carrier for further answers.Review collected in partnership with PACK & SEND
- Verified
My package wasn’t picked up on the day I organised for it to be collected.
My package wasn’t picked up on the day I paid for it to be collected. When I called there was no one in customer service over the weekend so I left a message. I was never contacted back so I had to call them again. They apologised but offered me no recompense.
Hi Jemma, We appreciate you sharing the details of your recent experience and we apologise that the level of service you received fell short of your expectations. So that we can investigate further, p...
Read morelease visit our website https://www.packsend.com.au/contact-us/ and complete the enquiry form, being sure to advise your tracking number.Review collected in partnership with PACK & SEND
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Terrible service - failed to collect
Paid for door to door service. Stayed home from work - courier never came. Same happened two more times. Drove an hour to drop off at depot myself. Not good enough.
Hi Neil, Thanks so much for taking the time to alert us to this situation. We do apologise that your goods were not collected within the correct timeframe. We'd like to know how we can help you furthe...
Read morer. Please visit our website https://www.packsend.com.au/contact-us/ and complete the enquiry form, being sure to advise your tracking number.
- Verified
Not the best experience.
After five days of waiting for my package to be collected and numerous phone calls to both Pack N Send customer service and the contracted carrier, I ended up having to drive 1.5 hours to deliver my package to the nearest Pack N Send depot.
Hi Michael, We're very sorry that your goods were not collected within the correct timeframe and apologise for the inconvenience caused by having to go out of your way to drop them at our service cent...
Read morere. We've identified your shipment and taken note of the points you've raised to take up directly with the carrier responsible.Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
- Verified
Package not picked up from Sender address
Organised the Parcel delivery (NSW--> QLD) on Saturday (on line) for Monday pickup.
After 4 calls I was told on Friday (4 days later) to deliver the parcel to the depot in Erina NSW to have this delivered to QLD.
As this was a 100 KM round trip to the Depot, I am less than impressed with the pickup service.
Admittedly after I complained the refunded me my $30 of the shipping cost
Pick-up Service 0 Star, speed of delivery after i delivered to the depot 3 star
Hi Hans, We do apologise for what has occurred here and understand your dissatisfaction. We're familiar with your situation and sincerely appreciate your patience during the process of enabling the shipment.
Review collected in partnership with PACK & SEND
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
100% Prompt Professional Service Door to Door/ State to State
Best parcel service.
Great tracking
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Hi Andrew. Thank you for taking the time to leave us a rating and we apologise for any inconvenience caused. We strive to satisfy all our customers, so we would really appreciate it if you could get i...
Read moren touch with us at customerservice@packsend.com.au, with your tracking number, to discuss. We are genuinely keen to understand and resolve your concerns, if you would be so kind as to share them with us.