PACK & SEND

great price for delivery and super convenient but It would be better if you provided confirmation of the package being sent, an invoice for delivery and tracking info that actually reflected where the package is.
This caused some issues with Paypal as they require certain documents to release money.

Overall would recommend but better documentation would make the experience better

Had a phone call from the delivery driver at town nearby the destination to say that they don't deliver to that area. I was charged $11 more by this company to deliver to the address, but the reciever of the parcel had to drive into town to pick it up. No refund was offered by the company due to this.
No one at the service centre or drop off centre understand shipping to a rural centre.
Tried to change to address on the parcel at drop-off centre, but the man just raised his voice over top, talked down to me and treated me rudely. Refused to p...

The Brookvale office had no parking, making it hard to drop off parcels. Took 15 mins to get served. So that wasn’t a great experience. However, packed arrived on time

Booked online which was easy and convenient. Rang my local agent (Mermaid Beach) to check on the pick up and they were quite rude and dismissive, stating that if I had booked online it had nothing to do with them. Quite disappointing, as a first time user I will never recommend that branch to deal with. No one came to collect, so I chased another agent down the street to pick my package up. Wasn't the best start to be honest. Delivery was quick and arrived safely.

On-line booking website was initially confusing and misleading.
I was looking for self-service, but the options were based on gross weight of consignments.
Initially I was sent to a service centre which took a day to provide a quote, which was more than twice the self-service cost.
Eventually I was able to work out how to get to self-service, which I had used many times in the past.
Courier collection and delivery was up up to the usual Pack and Send good standard.

Got a quote online and when I rang to ask about dropping it off he said the price was double and that the price quoted was a self service price and not for them to arrange the delivery.
Also the package was not 10 cm but was 11in some places ( not all ). and so they charged more for the delivery.
Service is fine but the gentleman who runs the show is not very helpful at all and was not forthcoming on how to get it to the destination for the best price. I told him the piece was worth $150 and he quoted $360 for packaging and delivery so I booked...

My booking was not picked up on time. It took 3 days for them to collect it but it was delivered on time which was good. I had to call and rebook the order a few times.

I booked a pick up via the online portal on 10 June, 4 calls and no courier pick up later I took the parcel to my local Pack & send myself.

Great service and price if you use self-service only. If not, expect your pants to pulled around your ankles for an in store quote. Was overcharged in store about $130 for the same thing.

Manifest states A4 envelope documents but had to pay further $35 before delivery because They say I selected parcel , yet manifest says otherwise ! Rather use DHL direct ..much clearer when booking !

Website easy to use. Package was picked up on time and delivered quickly. However I selected sign on delivery - this did not happen - goods were left on the receivers doorstep which is visible to the road. Not ideal and one of the reasons I selected sign on delivery.

I booked a shipment (a 6kg air-conditioning condenser) to go from Perth, W.A. to the Turks & Caicos Islands.
My client wanted the shipment to go air express via DHL, as he believed UPS was not as reliable as DHL.
He also wanted the condenser delivered in 4-6 days.
I looked up DHL delivery times, and they stated 2-5 days to T's & C's Islands. I booked the shipment at 9:00AM on Monday 23rd November via the "International Courier" section of the Pack and Send website.
I booked with Pack and Send, as their webpage states they deal only with DHL...

My deliveries arrived quite timely at the intended destination, hence the three stars. Lost two due to calling pack and send to provide entry code for the delivery address who told me that my item might be sent back to me. Four days after pick up and tracking showed it was almost at the delivery address....so this caused significant concern for no reason. I called admin a couple of times and they sounded very down and negative.

When parcel arrived in Latvia , receiver was told a fee was required to process through customs and pay Value Added Tax. If same items were processed through normal post (as previously sent) there would not have been any VAT nor processing fees. Only went this way as Aust Post is only doing economy email at present due to Covid19 restrictions, 2 to 3 months delivery without reducing the charge.
To give credit though the parcel arrived before expected time.
Also unable to bundle certain items as every item had to be individually inspected. This made it awkward as I was sending gifts for several families to a cousin to distribute. Once again via Aust Post only needed a declaration.

I was posting a bike roof rack, the quotes price in store was $180 to send these to Perth. The store clerk fabricated the size of the package to increase the price and rip me off. I chose instead to use the self service offering, which was cheaper but meant that I had wasted a significant amount of time and energy to post this item. I won’t be using Pack & Send again.