PACK & SEND

We love our local Pack & Send franchise for complicated items but also use their online self-fulfillment. This used to be fairly reliable, however it now takes 1-2 weeks to get items picked up and multiple follow-ups. These generally aren't cheap parcels - $100-$250 freight and it can be frustrating to have to put in multiple calls and emails to get something organised.

Very expensive and slow delivery but at least it got there in the end , also couldn’t track it all the way for whatever reason, just ended up sent with a third party

They used "Fastway Couriers" who would have to be the worst courier company in Australia.

My parcel was tagged as "undelivered waiting further instructions" in Melbourne 3 days into a standard 1-2 day delivery to NSW.
Was finally delivered to correct NSW address 3 days after I called to ask "why it’s saying undelivered in Melbourne".

Dear Pack and Send, if you want great ratings I suggest you drop Fastway Couriers who are the worst courier company in Australia (possibly Earth).

The courier didn't show up on the day we scheduled. We got a very vague and unhelpful automated email apologising for the delay.

This was very inconvenient as we couldn't easily facilitate pickup on other days - we had to leave the package (which was moderately valuable) outside. Recommend dropping off at depot if you can.

The guy on the phone didn't know which day the courier would arrive or how to reschedule.

Package arrived promptly and in one piece once it was picked up though, no complaints there.

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

Barcodes wasn’t sent to email so courier couldn’t accept the package the following day for pickup then courier didn’t show up the day after. Parcel was then picked up after the weekend 4 days later from booking which delayed my parcel to destination.

The best part of my experience as a sender was the on line booking process. That was quick and easy. Unfortunately it went downhill from there. I selected a pickup time for the following day in the afternoon however the parcel wasn’t collected. That evening I received what appeared to be an automatic email stating it was marked for priority pickup the next day (Friday). However Friday ticked away and despite receiving assurance when I called that it would be picked up, it wasn’t. No automatic email this time so I was left wondering if pickup wo...

Package picked up on time.
Chose express option.
Advised package would arrive the following day in the morning (Wednesday am).
It arrived the the afternoon of the day after (Thursday late pm).
Package arrived in good order.

Best for businesses not homes
Package not picked on scheduled day. 9am - 5pm couldn't move from my house, didn't come! Picked up next day, still took 2 days to go 20kms

On the weekend i Booked package in for collection on Monday. Wednesday i had to message them to rebook in to be collected. The whole online process was easy though.

The staff member at the Marrickville Pack&Send was both rude when I dropped off the product and when I called.

-Dropping off my product it was made to be a massive hassle for them as I didn’t have the labels already on the boxes. I had specifically rang the head office and they said it was fine to drop the product and the Marrickville site would look after it.
- I was told don’t bother calling just wait for the product to arrive.

Positive was it was a reasonable price but what should have been a same day/next day delivery took 3 day.

Quick and easy to quote and purchase online, but service i received in the drop off center was poor. My box had a slight bow in the cardboard (2cm) which I was charged an additional $20 for but this bow was simply from lying on its side in my car, which would have been easily fixed if I was allowed to use some of their tape.

This Package was picked up one day late and delivered the following day after pick up. In terms of the service it was fine but the pick up window being between 9 am and 5 pm meant I couldn’t leave the house for two days. There were no updates or tracking information available for pick up either which was annoying

Booked a package for Friday not picked up til Wednesday after several calls
Asked for a quote for an oversized item twice, promised a call back, still nothing back from them.

Courier was suppose to come tuesday, took a day off work, they didnt come. Had to take another day off on the wednesday only for them to come to the door, see no parcel and leave.

Got an email saying there was no goods, although I had left on the instructions to ring the door bell. So had to end up going to the centre to drop off the parcel after 2 days off.