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PACK & SEND
4.5 from 6,140 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Rambo
RamboPerth
  • 3 reviews
  • 7 likes

Can’t find my parcel, no updates and no deadlines given

published

I was suppose to receive my urgent parcel 6 days ago. There was no updates whatsoever and when I called, the lady insisted I would receive it a few days later. Today I called and they said it’s misplaced and will take 7-14 days to search. Totally irresponsible.

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Hayes C.
Hayes C.Greater Melbourne (Inner), VIC

lost my belongings and horrible customer services

published
  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Hayes C.
Hayes C.

Hi, thank you, I would love to hear from you again, thanks.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Our apologies Hayes. Please allow me to contact PACK & SEND Mascot on your behalf.

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Tee Gee
Tee GeeSydney Surrounds, NSW
  • 8 reviews
  • 4 likes

Quick and efficient

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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  • Verified

$70 for 3 weeks late parcel from Illawarra to Adelaide

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LostParcel
LostParcel

Still hasn't arrived. "Quick Resolution"? Over weeks and zero delivery with app not updated since the 27th of Jan. Yep. Great communication?

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

I understand your consignment has been delivered to a LPO and this has been communicated to you from the Customer Service Team this morning. Our tracking is linked with the carriers and once scanning occurs, the tracking will update.

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ex customer
ex customerCentral Highlands and Goldfields, VIC
  • 2 reviews
  • 4 likes

Kingsgrove (Syd) Pack and Send

published

Orig quote $80,took their advice packed item and resubmitted, new quote $60,"ok,pickup" (3 blocks from depot),Was then rang up, $85 (??),"unhappy but go ahead. Next call, it's $125,"Really ??". Well you packed it, its bigger now. lost it at this point, being disabled with poor hearing and speech I don't really enjoy being exploited, I also made another error and put down price I paid for item ($20) not its value ($150).I'm assuming my tool cabinet is now sitting on their wall . And just to emphasize how poor this service is,1 hour after losing it with them Sendle delivered a larger cabinet, also interstate within 2 days and a third of their price.
Guess who I'll be using in future .

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
ex customer
ex customer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Brilliant - thanks. I will refer this onto our management right now.

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  • Verified

So good and timely, however the online tracking was an issue.

published

Picked up on time and delivered before it was expected, so fast. The only issue was that the online tracking was overloaded for the duration whilst the package was in transit.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

HI Kevin, Thanks for taking the time to review your recent experience with Pack & Send. As you've noted, sometimes the tracking takes a while to update, but we're glad everything went well during your delivery. We hope to see you again soon!

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Review collected in partnership with PACK & SEND

Tony Rive
Tony RiveDarwin, NT
  • Verified

Tracking a little loose

published

I've used Pack & Send for a few years, but the concern I've had with most of my deliveries was tracking. My package came 5 days earlier than was suggested by the in-built tracking system this time. Previously, I've received an email at 3am to make sure I was available at 7am for delivery. I don't check emails that time of the day. But, it is an affordable way to get my belongings interstate

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Bh1
Bh1Sydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Terrible from start to finish - will not use again

published

Online service used
Dreadful
Didn't advise of the pick up not being done
Tried to charge extra $44 for pick up even though advised of details
Startrak who were commissioned by them to deliver at the other end lost one of our boxes

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

DrK
DrKAustralian Capital Territory
  • Verified

Excellent service

published

Collected in Perth at 3pm and delivered in Canberra 11am 4 days later (including a public holiday).
The most expensive of all the quotes I received but previous reviews on here about other Courier Companies influenced my choice of Pack and Send.
The 9kg package arrived in good condition, and the contents were free from any damage. However, the tracking information was very poor, not nearly as informative as Australia Post. Pick up and delivery confirmation was all that was given.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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Shamil S.
Shamil S.Darwin, NT
  • Verified

Item never arrived. Its still lost 6 weeks later

published

Item was booked through Pack and Send. 6 weeks later when tracking information suggests it was delivered, it still hasn't arrived and Pack and Send have no idea where the package is. They informed me that they are merely the middle men and Couriers Please have the parcel.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Shamil S.
Shamil S.
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Shamil, I can see your communications with our Customer Service team and they are in constant contact with CouriersPlease regarding this matter. Please be assured that we are working to have this matter resolved as quickly as possible for you.

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Review collected in partnership with PACK & SEND

SARAH
SARAHGreater Melbourne (Outer), VIC
  • Verified

paid over $200 for a small domestic shipment , half received and other half lost !!!!

published

paid over $200 for a small domestic shipment , they didnt use their service but gave it to star track , half shipment arrived and other half lost somewhere , not helpful , will never use them again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

Fast and competent service.

published

Cannot complain about the service I received. My parcel was collected on time and arrived very quickly (24 hrs after pick up travelling interstate) in perfect condition. The only reason for not giving 5 stars is the heavy restrictions for packaging required to be able to collect on insurance if that is a need.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Simone, Thanks so much for taking the time to write to us about your Pack & Send experience. We really appreciate the great feedback you have given us and hope to see you again soon.

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Review collected in partnership with PACK & SEND

Couriers

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Feeling Helpless
Feeling HelplessPerth, WA
  • 3 reviews
  • 11 likes
  • Verified

Crap service - they take your money and then don't care

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Feeling Helpless
Feeling Helpless
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  • Verified

Fast, cheap, reliable

published

I had an emergency package delivered from 4 hours away. Only cost $18 & it was here within 24hours. Door to door, no hastle. Their tracking system has some lag at the moment, but otherwise excellent service

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Bethany. Thanks so much for taking the time to write to us about your Pack & Send experience. We appreciate you advising your concerns surrounding the Online Tracking and we look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Guy Gillor
Guy GillorGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Company based on sham practices, Coburg branch owner abusive to clients

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Page 1 of 2

Questions & Answers

LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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